Highlighted
Posted by
Henagon

Wrong licence received

Hello,

 

I received a licence from my software Provider SCC, but when i activate it.

that not my account which appeared, it's another one.

i want to open a ticket to teamwiever for support but my licence is free since july.

can't join anybody on phone and can't an online ticket

I was in infnite loop since last week.

how i can do to solve my issue

Thanks in advance

 

Best regards

3 Replies
1 Accepted Solution

Accepted Solutions
Highlighted
Posted by Moderator Moderator
Moderator
Solution

Re: Wrong licence received

Hello @allamb,

Thank you for your message and welcome to the TeamViewer Community! 🙌

Have you tried to contact your software provider?
It seems that they provided you with the wrong license.

Best regards

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

View solution in original post

3 Replies
Highlighted
Posted by Moderator Moderator
Moderator
Solution

Re: Wrong licence received

Hello @allamb,

Thank you for your message and welcome to the TeamViewer Community! 🙌

Have you tried to contact your software provider?
It seems that they provided you with the wrong license.

Best regards

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

View solution in original post

Highlighted
Posted by
Henagon

Re: Wrong licence received

Yes and they ask me to contact teamviewer support

At this point, everybody tell me  to contact each other

I have no idea how to solve my issue

Highlighted
Posted by Moderator Moderator
Moderator

Re: Wrong licence received

Hello @allamb,

Then, I recommend you to gather all the TeamViewer license information you received from your software provider and to call our support directly. You will find our phone numbers here: https://www.teamviewer.com/en/support/contact/ 

Best regards

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!