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Did you already try the new Windows 10 October 2020 Update?


Share your feedback and experience with TeamViewer on the new Windows build with our developers here.

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Posted by
Henagon

can't connect with team viewer.

First time here. Trying to figure out how to submit a ticket. We have team viewer that was installed on one of our machines by the manufactuer. Trying to connect with them but does not show an id # or password on the screen. They are just blank. Shows Not ready. Please check your connection. I do have internet on the screen and can connect to it no problem. was trying to see how to fix the problem.

1 Reply
1 Reply
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Posted by Moderator Moderator
Moderator

Re: can't connect with team viewer.

Hi @paultetr,

Thank you for your post and hope we can help with that.

Please check your setup as per our KBA - Not ready. Please check your connection.

Best regards,

Fiona