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establishing session

remote connect fails with message: "Connection failed. Authentication cancelled"

1 Reply
1 Reply
Posted by Moderator Moderator

Re: establishing session

Hello @kotjara,

Thank you for your message and welcome to the TeamViewer Community! 🙌

I recommend you to first restart the TeamViewer service on your computer.
If this does not solve the issue, you will need to restart the TeamViewer service on the remote computer as well.

We explain how to proceed right here:Restart TeamViewer service.gif

I hope this could help. 🍀

If not, do not hesitate to ask your questions here. 👇

Best regards


French Community Moderator

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