Posted by

problems with fresh enabled private TeamViewer license

Hello TeamViewer support,

I am trying to find the possibility to contact the support via email to transfer my IDs but I can't find it :-(
could you please provide the link to me ?

Last week I have requested to re-activate my private license and it seems so that someone did it because the belonging error message has been disappeared.
Thats nice but the remote control of the remote system doesn't work.
the dialoque window shows the message: "init display parameters" and after some minutes it closes and a new windows shows: Thanks for using the private license of TeamViewer.

So whats the problem right now ?
Is it necessary to install Teamviewer software on the remote system from scratch ?

Thanks again for your support.

Best regards

1 Reply
1 Reply
Posted by Moderator Moderator

Re: problems with fresh enabled private TeamViewer license

Hello @dgs,

Thank you for your message. 🙌

In this case, it is necessary to restart TeamViewer on both sides of the connection.
After this, it should work fine again. 👍

I hope this could help. 🍀
If not, do not hesitate to ask your questions here. 👇

Best regards


French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!