Highlighted
Posted by
Henagon

"remote control" does not work while "presentation" and "video call" work

Connect from winxp to win7, so version is 14.2.56676.

Firewall settings checked.

"Advanced settings for connections ..." -> "Access control" both set to "Full access".

"Send chat message" works.

"Send file" and "VPN" fails.

The error message is always "reason unknown".

2 Replies
2 Replies
Highlighted
Posted by Moderator Moderator
Moderator

Re: "remote control" does not work while "presentation" and "video call" work

Hello @luweitest,

Thank you for your message and welcome to the TeamViewer Community! 🙌

We experienced connectivity issues yesterday.

2020-08-26 11_53-TeamViewer Status.png

The issue is resolved now. Are you still having connection problems?

Best regards

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

Highlighted
Posted by
Henagon

Re: "remote control" does not work while "presentation" and "video call" work

I am still having the problem. I'd like to know that should I do to diagnose.