Highlighted
Posted by
Digon

reason unknown

I cannot connect to any saved computer with teamviewer 9.

I have an active license for version 9 until 2023.
Why did everything suddenly stop working for me?


My Images for karol125 - TeamViewer Community.png

2 Replies
2 Accepted Solutions

Accepted Solutions
Highlighted
Posted by Moderator Moderator
Moderator
Solution

Re: reason unknown

Hello @karol125,

Thank you for your message and welcome to the TeamViewer Community! 🙌

Could you please make sure your license is activated on your local device.

You need to go to Extras → Activate license and enter your license key (which is on your invoice).

I hope this could help. 🍀

Cheers,

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

View solution in original post

Highlighted
Posted by
Digon
Solution

Re: reason unknown

Thank you. Now it is working. It seems that after the next windows 10 update I need to activate the license. The problem is that I only have 2 activations left. Unfortunately, windows releases new updates frequently.

View solution in original post

2 Replies
Highlighted
Posted by Moderator Moderator
Moderator
Solution

Re: reason unknown

Hello @karol125,

Thank you for your message and welcome to the TeamViewer Community! 🙌

Could you please make sure your license is activated on your local device.

You need to go to Extras → Activate license and enter your license key (which is on your invoice).

I hope this could help. 🍀

Cheers,

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

View solution in original post

Highlighted
Posted by
Digon
Solution

Re: reason unknown

Thank you. Now it is working. It seems that after the next windows 10 update I need to activate the license. The problem is that I only have 2 activations left. Unfortunately, windows releases new updates frequently.

View solution in original post