what happen with support

msilin
msilin Posts: 1
in General questions

I try to connect with russian support about 3 weeks. Telephone not work. No answer on my tickets , What are problems  with support ?????

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  • Yuri_T
    Yuri_T Posts: 2,256 [Former Staff]

    Hi @msilin ,

    Thank you for reaching out to us.

    I confirmed that your support ticket has been submitted. 
    Our support team must investigate every case and answers them in the order they are received.

    We aim to respond asap, although due to the number of inquiries we receive, answering the support ticket may take some time. We thank you for your patience.

    Best Regards,
    Yuri

    Former Japanese Community Moderator
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