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Posted by
Henagon

Account Locked

I have a TeamViewer account which I have not used for a few years (I created a new account  to post on here) my old account has been locked and I get the following message when I attempt to login:

'Your TeamViewer account needs to be upgraded and has been locked. Please use the “Forgot password” function in your client or go to https://login.teamviewer.com to initiate a password reset to unlock your account. After the password reset, please go to https://login.teamviewer.com and sign in to your account to complete the upgrade process.'

I have done what it says here (several times) but still get the same message every time I try to login.  Can anyone offer any advice?

 

1 Reply
1 Accepted Solution

Accepted Solutions
Highlighted
Posted by Moderator Moderator
Moderator
Solution

Re: Account Locked

Hello @Cantlogin

Thank you for your message.

Could you send me via private message your locked TeamViewer account?

I'd like to have a closer look at it.

Many thanks in advance.

Jean

French Community Moderator
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View solution in original post

1 Reply
Highlighted
Posted by Moderator Moderator
Moderator
Solution

Re: Account Locked

Hello @Cantlogin

Thank you for your message.

Could you send me via private message your locked TeamViewer account?

I'd like to have a closer look at it.

Many thanks in advance.

Jean

French Community Moderator
Did my reply answer your question ? Accept it as a solution to help others.
Find this helpful ? Say thanks by clicking on the Thumbs Up button.

View solution in original post