Activate product with new account

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STI-Engineering
STI-Engineering Posts: 3
in General questions

Hello,

I just deleted my old account (which had an associated license), and then created a new one.

1. How can I add the license (TeamViewer Business Yearly Subscription) to the new account? The subscription expires on 2021/02/26. 

Thank you,
Ilaria

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  • JeanK
    JeanK Posts: 6,988 Community Manager 🌍
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    Hello @STI-Engineering

    Thank you for your message. ?

    You will find the procedure how activate your license here: How to activate your license 

    If you need any further information, please let me know. ?

    Cheers,

    Jean

    Community Manager

  • STI-Engineering
    STI-Engineering Posts: 3
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    Many thanks for your reply.

    However, I am not able to activate my license because I created a new account (and deleted the old one associated to the license) and, for this reason, the old activation link is not working anymore. I have the 32-characters code but it does not work by inserting it in Profile > License. The result is: License Activation Failed.

    I guess there is a workaround but I need some more specific information.

    Thank you!

  • JeanK
    JeanK Posts: 6,988 Community Manager 🌍
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    @STI-Engineering,

    Could you please send me via private message the order number of your license? ?️‍♂️

    Many thanks in advance. 

    Best,

    Jean

    Community Manager

  • STI-Engineering
    STI-Engineering Posts: 3
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    Of course. 
    I just sent you a private message @JeanK. 

    Many thanks,
    Ilaria

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