Posted by dube920
Digon

Black screen after updating to Winver 1803

When connecting to machines I've had no problems connected to for years, the screen is now just a black box after updating to Windows 10's newest "feature" update (winver 1803).

Confirmed all three machines (this one and the two remote PCs) are using the most up-to-date version of Teamviewer. I updated one of them to Winver 1803,  stillsame issue.

issue_tv.PNG

2 Accepted Solutions

Accepted Solutions
Posted by zsuraski
Trigon
Solution

SOLVED!! Re: Black screen after updating to Winver 1803

Yes - I managed to thoroughly solve it!  At least on my system the problem is now 100% gone.

After ping ponging with Intel, blaming the HD 4600 driver for this  - and them saying they tried to reproduce it to no avail (https://communities.intel.com/message/553064) - I finally managed to get to the bottom of this issue.

Now, I'm not sure whether this is the same root cause that's affecting everyone here - but I suspect if it's not identical, it's probably similar.

For me - the root cause was an app called Duet Display - which allows using an iPad as a secondary display on Windows.  Long story short - as soon as I uninstalled it - the TeamViewer issue (and several other similar issues in other apps) went away.

If you have Duet Display laying around - try uninstalling it and see what happens (disabling the Duet startup process is NOT enough).  There are also several other similar apps to Duet - so if you ever installed one of those, try uninstalling them and see what happens.

Hopefully this will help some people here.

Good luck!

Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: Black screen after updating to Winver 1803

Hi all,

Thank you for your patience. Today we published a new "InsiderBuild" with a new option which should fix the problem. You can activate the InsiderBuild within TeamViewer under "extras - options - advanced" but please be aware of the fact, that InsiderBuild can contain bugs, because they are just Previews (find out more in our Knowledgebase article). 

When the InsiderBuild is installed you can navigate to "extras - options - advanced" until you find the new setting "Disable hardware acceleration" under "more". Please tick the option and check if you still see the black screen.

This option will also be in the next official release for all people, who do not want to install the InsiderBuild.

Julia
Senior Support Engineer - 2nd level Support
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64 Replies
Posted by dube920
Digon

Re: Black screen after updating to Winver 1803

Just as a note, I'm having similar problems with other programs (particularly Snagit just being a gray blob) after the Windows feature update. So that's definitely the crux of the issue.

Posted by przeban
Henagon

Re: Black screen after updating to Winver 1803

workaround

the problem is caused by Intel drivers ( in my case HD Graphics 4600)  . turn off the Intel Graphics device in your computer and the Teamviewer will work properly

 

Posted by ericortner
Electron

Re: Black screen after updating to Winver 1803

Having the same issue with WIndows 10 after 1803 update with Nvidia Geforce 1080GTX video card.  TeamViewer works like normal if I have an external display connected, in my case via HDMI.  I've updated to the latest Nvidia drivers and that did not resolve the issue either.

Posted by TeamViewer Staff
TeamViewer Staff

Re: Black screen after updating to Winver 1803

Hi all,
Thank you for informing us - we will have a look at this and keep you updated.
Cheers
Julia
Senior Support Engineer - 2nd level Support
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Posted by przeban
Henagon

Re: Black screen after updating to Winver 1803

HI

I check Team Viewer on may other updateted computers (all with Intel Graphic only) and everythink work fine. I have problem only on my XPS 15 2014 laptop with Intel and Nvidia graphics. I think the problem is in Nvidia card or cooperation between Intel and NVidia.

I am IT guy if you need person for some tests I will be happy to help

Posted by theHawxie
Electron

Re: Black screen after updating to Winver 1803

Same here after upgrading to 1803. I can see some pre-login stuff, I can even confirm some dialogs before loading desktop but then black box. Remote cursor works.

The device runs with integrated Intel GPU and dedicated Nvidia GPU.

Posted by F_Henkel
Henagon

Re: Black screen after updating to Winver 1803

I can confirm that the problem is related to the Intel HD 4600 Graphics (in my case a combination with Geforce GT 7300 M in a Lenovo T440p). Unfortunately disabling the Intel card completely is not an option as I'm using a Lenovo Ultra Dock with two external monitors which are not recognized by Windows when Intel graphics is disabled (but this behaviour is by design). Currently Lenovo does not offer newer drivers for Intel HD 4600, the original Intel driver for HD 4600 can't be used, only the Optimus driver that seems to be a combination of two older versions of drivers and applications for both Intel and NVidia GForce (the Intel driver is from June 2016). I've also tried to start Teamviewer with NVidia graphics via NVidia control panel but this didn't work when external monitors where connected.

Posted by angelogiordano
Henagon

Re: Black screen after updating to Winver 1803

Hi, same problem with an Asus ROG 752 VT (Nvidia Video Card).

But I found a little workaround (if you have a VPN with the network in wich the pc is located):

1 - install openssh server (it's an easy task, google for it)

2 - connect via ssh to your pc

3 - stop and the start teamviewer's service:

    * net stop TeamViewer

    * net start TeamViewer

4 - then reconnect and wait 20 - 30 seconds: for me the black screen disappears and the regular desktop retuns.

 

Posted by dube920
Digon

Re: Black screen after updating to Winver 1803

For the record, the machine I'm connecting with just a laptop and has the Intel onboard graphics and the machines I'm connecting to have Nvidia graphics cards (one's a 1070, the other is an older one. 900 series maybe?).

All 3 machines are on winver 1803 and have the most recent graphics updates. 

When connected with the laptop to either Computer 1 or Computer 2, I just get that black screen. However, Computer 1 and Computer 2 can remote control each other just fine. So the issue seems to be isolated to this laptop, for some reason. Which isn't great because Computer 1 and 2 are at my house, I use the laptop to remote in when I'm, yaknow, not at home.

Anything on this problem from Teamviewer yet?

Posted by TeamViewer Staff
TeamViewer Staff

Re: Black screen after updating to Winver 1803

Hi all,
Thank you for your feedback in this thread.

After talking to customers and users we figured out that most of the problems can be solved by installing a graphic card driver update. Not all manufacturers are yet compatible with the new Windows update but please check if there is an update for you graphic card driver.

Cheers
Julia
Senior Support Engineer - 2nd level Support
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Posted by Mark_W
Digon

Re: Black screen after updating to Winver 1803

I have this problem too. 

A workaround: Click View > Screen Resolution, and change to any resolution other than the current one. Then it should work as normal, and you can also change back to the original resolution.

Hope that helps! :)

Posted by dube920
Digon

Re: Black screen after updating to Winver 1803

I tried that with both my remote computers, no dice :c Hopefully it helps others though!

Posted by Mark_W
Digon

Re: Black screen after updating to Winver 1803

Discovered another way - press "refresh screen" under "view options" in the view menu. See if this works...!

Posted by dube920
Digon

Re: Black screen after updating to Winver 1803

No dice with the screen refresh either :c

Posted by zsuraski
Trigon

Re: Black screen after updating to Winver 1803

First off, I believe I have some good news.  There is a *REAL* workaround for this issue, and I can confirm that it's working fine for me on an Intel HD 4600 machine.  No, it's not asking TeamViewer to refresh the screen or anything of the sort, and it doesn't involve updating drivers (even though I did that too, and it is possible[*] to install the latest Intel driver on OEM machines like Lenovo's or HP's, but it doesn't solve that problem).

The solution is simple:

- Right after you connect to the remote system and experience the blank or otherwise corrupted view - hit Ctrl-Alt-Del to access the Windows security screen, and then hit ESC or Cancel to exit it.

That's it - problem solved - the TeamViewer window will be redrawn, and from that point onwards - everything seems to work fine (you don't have to continue doing it or anything of the sort;  The window will be properly drawn until you disconnect from the remote computer).

Yes, it's annoying to have to have to use this workaround - but honestly, it's not that much of a big deal to do this once per connection, and it's certainly much preferable to practically not being able to use TeamViewer at all in the relentlessy pushed 1803 update.

TeamViewer folks - perhaps this can help you in some way to fix this problem outside the realm of a particular driver?

Zeev

[*] https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-com...

Posted by dube920
Digon

Re: Black screen after updating to Winver 1803

ctrl+alt+delete didn't work for me either D: 

Posted by zsuraski
Trigon

Re: Black screen after updating to Winver 1803

Hmmm, that’s weird.  Are you on an HD 4600?

It might be that you still need the latest driver installed as well for this workaround to work - as this is the only setup that I tested.  But it’s been working remarkably well for about a week now.

Posted by dube920
Digon

Re: Black screen after updating to Winver 1803

I'm on Intel HD 5500, graphics drivers are fully up-to-date. Super frustrating, Windows needs to stop pushing these updates out before they're actually tested.

Posted by zsuraski
Trigon

Re: Black screen after updating to Winver 1803

I wholehearted agree with you...

Just one last ditch question - when you say they’re fully up to date, did you manually install the latest ones from intel.com?  Using the workaround that I mentioned in my first post?  Because the ones I for from Windows Update were a lot older.

Posted by dube920
Digon

Re: Black screen after updating to Winver 1803

I manually installed the latest ones from Dell for my machine. But that's a good point, I'll have to try Intel's and cross my fingers they have an update Dell didn't.

 

edit: The driver from Intel's website told me to use the one from Dell. Bah.

Posted by zsuraski
Trigon

Re: Black screen after updating to Winver 1803

It was the same on my HP - but see the link in my first post to see how to bypass it!
Posted by natan069
Henagon

Re: Black screen after updating to Winver 1803

It worked for me.
Click View > Screen Resolution, and change
Posted by dube920
Digon

Re: Black screen after updating to Winver 1803

Still no dice after trying everyone's suggestions </3

 

Unfortunately at this point, I'm going to have to start looking at alternative programs. 

Posted by Waratino
Henagon

Re: Black screen after updating to Winver 1803

View > Refresh Screen works great for me.

Posted by vfallico
Henagon

Re: Black screen after updating to Winver 1803

You've demonstrated that this is a bug and not the video adapter driver issue. I hope Microsoft can patch the error at some time.
This workaround works nice. Thanks!
Posted by dube920
Digon

Re: Black screen after updating to Winver 1803

Update from my end:
Still not working despite everyone's fantastic ideas. For now, I'm just stuck using Microsoft RDP.

However, Snagit support did fix their similar issue (just a grey screen) by changing a registry key:[HKEY_LOCAL_MACHINE\SOFTWARE\TechSmith\SnagIt\18]
"ForceSoftwareRendering"=dword:00000001

TeamViewer doesn't seem to have a similar reg key for me to piggyback that fix off of, but I'm sure a TeamViewer dev would be able to reverse engineer that fix for TeamViewer, if I could somehow get that information to them.

 

Posted by WellWellWell
Henagon

Re: Black screen after updating to Winver 1803

I have this issue also. When logging in from the desktop version of teamviewer to a windows 10 1803 client (AMD Ryzen, 8GB, GTX 1080ti) I get a black screen which will not clear.

However, if I use the mobile (iOS) version of TeamViewer, even though I get a black screen upon connection it clears after 30-60s.

 

Posted by Variazioni
Electron

Re: Black screen after updating to Winver 1803

Intel HD 4000 is black screen too!

After update 1803.

Posted by DavidIQ
Henagon

Re: Black screen after updating to Winver 1803

I'll add my name to the list. Using a Lenovo ThinkPad with an Intel HD 5500 graphics card and having the same issue. I've forced it to use the latest drivers version from the Intel site using the generic drivers, but that didn't help. This is definitely a Windows issue though since I'm having major issues with the BlueStacks application as well.

Today, while browsing around for a solution, I found out that there is a TeamViewer Remote Control Windows native application in the app store so I've tried that one and it works fine. So, for now at least, that will have to do for logging into remote computers instead of the standard full Windows version.
Posted by solonsky
Henagon

Re: Black screen after updating to Winver 1803

Same issue here with Intel HD 610 and Nvidia GPUs. Both drivers are up to date.

The fact that 'View > Refresh' trick does the job means that the issue CAN be fixed by TeamViewer team (with an automatic force-refresh or smth) in the future updates.

'View > Refresh' workaround works fine when connecting from a PC, but if you're connecting from mobile the first attempt will fail (asks for a password for some reason), only the second one will be successful, which is annoying.

Enabling Multi-Monitor Support for iGPU in the motherboard BIOS solved the main issue for me: now the black screen refreshes itself in a second or so, no need to dig into menus. The mobile issue is still there however.

Hope this helps.

Posted by SSMCPA
Digon

Re: Black screen after updating to Winver 1803

I'm having this issue as well but I did find the Teamviewer Remote Control in the Windows Store will let you see the remote computer's screen. It is not a full featured app though.
Posted by laialexander
Digon

Re: Black screen after updating to Winver 1803

I have the same problem, with TeamViewer 12 corporate license.  TeamViewer said it is a known issue and they are not going to fix it.

The problem would only be fixed if you are using TeamViewer version 13.

I hate subscription and therefore I will not go to version 13.  Any idea how to fix/workaround?

Alexander

Alexander Lai
lai.alexander@gmail.com
--
Posted by SSMCPA
Digon

Re: Black screen after updating to Winver 1803

I am using TeamViewer version 13 so it isn't just a Teamviewer 12 issue.  This happened on an older laptop I was using a while ago and the fix was to uninstall the nvidea drivers.  When it re-occured after the next major Windows update I had to re-install & then uninstall the nvidea drivers again. This got it working again.  The issue is now happening on my newer laptop now but it doesn't have nvidea drivers.  I find I can use the Windows Teamviewer Remote Control app available on the Windows Store to remote control successfully.  It is not a full featured app so if I need to do file transfer or anything else then I need to open a second connection using Teamviewer 13 and even though I can't see the screen I can still use the file transfer and other features.

Posted by laialexander
Digon

Re: Black screen after updating to Winver 1803

Do you know how much I love you??  Your reply reminded me that I tried out the Microsoft Store version of the app and it WORKED!!  I could have the tool working as expected, and I could have access to all of my hosts and friends' computer now!

It worked, although not the original full version but at least it worked!  I do really very appreciate your help, and I do hope I could buy you a coffee to express my appreciation to you!

Thank you thank you thank you!

Alexander Lai

Alexander Lai
lai.alexander@gmail.com
--
Posted by zsuraski
Trigon
Solution

SOLVED!! Re: Black screen after updating to Winver 1803

Yes - I managed to thoroughly solve it!  At least on my system the problem is now 100% gone.

After ping ponging with Intel, blaming the HD 4600 driver for this  - and them saying they tried to reproduce it to no avail (https://communities.intel.com/message/553064) - I finally managed to get to the bottom of this issue.

Now, I'm not sure whether this is the same root cause that's affecting everyone here - but I suspect if it's not identical, it's probably similar.

For me - the root cause was an app called Duet Display - which allows using an iPad as a secondary display on Windows.  Long story short - as soon as I uninstalled it - the TeamViewer issue (and several other similar issues in other apps) went away.

If you have Duet Display laying around - try uninstalling it and see what happens (disabling the Duet startup process is NOT enough).  There are also several other similar apps to Duet - so if you ever installed one of those, try uninstalling them and see what happens.

Hopefully this will help some people here.

Good luck!

Posted by SSMCPA
Digon

Re: SOLVED!! Re: Black screen after updating to Winver 1803

Thank you. I also had Duet installed. Uninstalling has corrected my issue.
Posted by laialexander
Digon

Re: SOLVED!! Re: Black screen after updating to Winver 1803

I also have Duet Display installed on all my computers ... I am now removing them and I could connect to them after removing Duet Display!

I do appreciate your advice which helped many of us here.

Alexander Lai
lai.alexander@gmail.com
--
Posted by vfallico
Henagon

Re: SOLVED!! Re: Black screen after updating to Winver 1803

Same situation here. By removing the Duet Display the issue is fixed now. Many Thanks!
Posted by julianpetriv
Henagon

Re: SOLVED!! Re: Black screen after updating to Winver 1803

Thank you very very very very very very much🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏
But it would be very interesting to know how did you came to this solution? How did you find out that it is Duet Display causing those problems?

And again, THANK YOU!
Posted by zsuraski
Trigon

Re: SOLVED!! Re: Black screen after updating to Winver 1803

You're very welcome.

Take a look at the last message at https://communities.intel.com/message/551697 - I actually detailed how I found it...

Posted by DavidIQ
Henagon

Re: SOLVED!! Re: Black screen after updating to Winver 1803

Interestingly enough this seems to have been the source of my problems with Visual Studio and BlueStacks as well. Removed Duet now since I'm not even using it. Thanks!

Posted by zsuraski
Trigon

Re: SOLVED!! Re: Black screen after updating to Winver 1803

Same here - it solved issues I was having with Steam (local streaming), Yi Home security camera, Microsoft Mouse and Keyboard Center (go figure!) and a couple of other apps.  It was (is) a pretty nasty bug.  It's reported to both Intel and Duet, so hopefully between the two of them it will be solved for people who actually need Duet.

Posted by dube920
Digon

Re: SOLVED!! Re: Black screen after updating to Winver 1803

Can confirm, worked for me too! Thank you!

Posted by salsabor
Electron

Re: Black screen after updating to Winver 1803

Thanks for your post, I had the same problem like you and after to receive the last version of W10 1803 compilation 17134.137, the Teamviewer 13.1.3629 doesn't works showing a black screen when connecting.
I tested severals ways to repair it like to uninstall the VGA drivers and it works OK too, but when the VGA receive the driver automatiacally, it not work again. Other temporally solution was install the version 12.0.77831.0, but I never imagine that the reason in my case was the DUET DISPLAY from Ipad.
By your post, I could solved  and I would like to give you thanks since I was so mad with this topic.

Best regards,

Salsabor from Spain

Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: Black screen after updating to Winver 1803

Hi all,

Thank you for your patience. Today we published a new "InsiderBuild" with a new option which should fix the problem. You can activate the InsiderBuild within TeamViewer under "extras - options - advanced" but please be aware of the fact, that InsiderBuild can contain bugs, because they are just Previews (find out more in our Knowledgebase article). 

When the InsiderBuild is installed you can navigate to "extras - options - advanced" until you find the new setting "Disable hardware acceleration" under "more". Please tick the option and check if you still see the black screen.

This option will also be in the next official release for all people, who do not want to install the InsiderBuild.

Julia
Senior Support Engineer - 2nd level Support
Did my reply answer your question? Accept it as a solution to help others.
Find this helpful? Say thanks by clicking on the Thumbs Up button.
Posted by cethkalexander
Electron

Re: Black screen after updating to Winver 1803

It will be much informative if the release note or change log could be released as well, so that we could consider if we should take the risk of installing the early release version of the update.

Highlighted
Posted by zsuraski
Trigon

Re: Black screen after updating to Winver 1803

You're very welcome!  This was one tricky bug to figure out.  Glad it seemed to solve it for everyone who experienced it!

Zeev (from Israel :)

Posted by zsuraski
Trigon

Re: Black screen after updating to Winver 1803

Julia - not sure if you noticed but it seems that the root cause for pretty much everyone involved was Duet Display (in conjunction with Intel display drivers).  So far there were around 7 people who confirmed that this was the same root cause for them...

Perhaps this should go into the Team Viewer knowledge base.

I also reported this to both Intel and Duet, so I believe that sooner or later they will solve it with a new update.

Posted by DavidIQ
Henagon

Re: Black screen after updating to Winver 1803

I doubt disabling HWA within TeamViewer will fix the clash with Duet. I had disabled HWA globally on my machine and that did not take care of the black screen, although it did correct the issues I was having with the other applications. Removing Duet was the ultimate solution to fixing TeamViewer. Re-enabling HWA after removing Duet still allowed the other applications to work properly so the real source of the problem is Duet.