First Step Guides


  1. Are you new to TeamViewer and Home Office and need some help? Check out our FAQ here.
  2. New to the Remote Access Plan? Find our first steps FAQ here.
  3. Are you new to blizz and online meetings or classes and need some help? Check out our FAQ here.


Posted by

Can't connect to the other computer

When I try to connect to a remote computer I get a "unable to connect Reason unknown" error.  both of these computers worked before. I already restarted both computer. 

Any suggestions?


1 Reply
1 Reply
Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Can't connect to the other computer

Dear @macotochan ,

Thank you for your post. 

Which operating systems do you use on both sides? If they are Windows devices, can you please try to restart the TeamViewer services on both sides and try to connect again afterwards?