We are both running the latest version of Teamviewer. Both systems are Macs running High Sierra. I can connect without a problem to his machine, but I have no control.
I can control other machines that I connect to - both Mac and Windows.
I tried connecting from my boss's Mac and same thing. Also from my iPad
We went through and I should have control based on the settings.
Thank you for your message.
The Mac of your boss has maybe been updated to the latest iOS version : Mojave.
If it is the case, then the following link will help you out : How to control a Mac running MacOS 10.14 Mojave
If his Mac is still on High Sierra, please open his TeamViewer client, go in the Options→Advanced →Advanced settings for connections to this computer and check if the Access Control is on "Full Access".
I hope this could help. If not, do not hesitate to contact us again.
Thanks for your reply. I may not have been clear - the Mac I can't control is running Mojave but so are all the others that I can control. My boss's computer was the computer that I tried to use to see if the issue was on my end but it seems that my boss's computer could not take control either.
I will look at the info on your link and let you all know what i find.