Posted by Lerxst
Henagon

Catalina and Teamviewer how-to guide does _not_ work

Just like many I see here with the similar issue, the how-to guide for Catalina does not work. Disclaimer: I am aware that it might come down to user error.

Wether I am trying to reach my home Mac from work or my work Mac from home, the settings are identical, still keyboard and mouse on the remote Mac won't respond, even though you can see the desktop just fine.

Took a couple of snapshots just to be sure that my settings are fine:

Screen Shot 2019-12-03 at 08.32.23.pngScreen Shot 2019-12-03 at 08.33.10.pngScreen Shot 2019-12-03 at 08.33.29.pngScreen Shot 2019-12-03 at 08.34.15.pngScreen Shot 2019-12-03 at 08.34.42.png

 

Screen Shot 2019-12-03 at 08.35.15.png

3 Replies
1 Accepted Solution

Accepted Solutions
Posted by Community Manager
Community Manager
Solution

Re: Catalina and Teamviewer how-to guide does _not_ work

Hi @Lerxst 

Thanks for your post.

I just came across your question and I was wondering whether you already saw @MoreCoffee s post about some TeamViewer/Catalina troubleshooting tips:  Re: TeamViewer is preparing for macOS Catalina

I hope the info helps you.

Best, Esther

View solution in original post

3 Replies
Posted by Community Manager
Community Manager
Solution

Re: Catalina and Teamviewer how-to guide does _not_ work

Hi @Lerxst 

Thanks for your post.

I just came across your question and I was wondering whether you already saw @MoreCoffee s post about some TeamViewer/Catalina troubleshooting tips:  Re: TeamViewer is preparing for macOS Catalina

I hope the info helps you.

Best, Esther

View solution in original post

Posted by Lerxst
Henagon

Re: Catalina and Teamviewer how-to guide does _not_ work

Hi Esther,

Yes, that worked - removing and Teamviewer and Teamviewer_Desktop (I was unable to uncheck them). Thanks!

Maybe you should add this to the KB article? It's 'buried' under Announcements, and that's usually not the first place I look at for support...

Posted by Community Manager
Community Manager

Re: Catalina and Teamviewer how-to guide does _not_ work

HI @Lerxst 

Glad to hear it is working for you!

Good point with the KB! It makes total sense.

Thanks and best,

Esther