Posted by rbyrbt
Henagon

Deactivate device

Hello, I have the licence to use it on 3 devices.Now I want to deactivate one of the devices and add a new device.How can I do this?Thanks.

3 Replies
Highlighted
Posted by Iain_wels
Tetragon

Re: Deactivate device

Hello rbyrbt,

You can delete a user from the web interface. If you delete the user there you can add an other user and it will activate.

If you want any more information just reply to this post.

I hope this helps,

Thank you for using teamviewer.

With kind regards, Met vriendelijke groet,
Iain Wels,
ICT-Support
If you found this helpfull please verify it as an solution, so it could help other people
2 Replies
Posted by LAPTOP1
Henagon

Re: Deactivate device

How can I remove old phone and add my new phone
Posted by Moderator Moderator
Moderator

Re: Deactivate device

Hi @LAPTOP1,

Thank you for your post. 

If you would like to replace one of the devices you are connecting from, you can remove the license activation in the Management Console --> Edit profile (upper right corner) --> License (on the left side) --> click on Deactivate device (choose the relevant ID).

To add a new device, you simply just sign in into the Computer & Contacts list with the licensed TeamViewer account on the new device. The new licensed ID is displayed in the Management Console afterwards.

Please let us know, if you have any further questions. 

Best,
Natascha