I'm recently getting this message when i try to connect to another computer on TV "Either your partner isn't connected to the internet or your partner's TeamViewer isn't running yet."... any suggestions on how to fix this? I've been using TV for years with no issues until now.
Thank you for your post.
As the message shows that: Either your partner isn't connected to the internet or your partner's TeamViewer isn't running yet. Can you kindly check for the internet connection and TeamViewer is working fine for remote connections please.
Hope it helps.
The error message is not correct. Please let me know what to do to resolve this issue asap.
Thank you for your reply.
In order to assist you with a possible solution, can you kindly provide more information on the connection settings please. On the other hand, can you kindly check the internet ports on both sides of connection please, and make sure that the ports are available and open.
Look forward to hearing from you soon.
Can you please explain what 'connection settings' you're referring to and provide instructions on how exactly how to see if the ports are open?
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