Posted by Carolyn
Henagon

How do we provide unattended access to clients computers?

How do we provide unattended access to clients computers? 

1 Accepted Solution

Accepted Solutions
Posted by Former Staff Jonathan
Former Staff
Solution

Re: How do we provide unattended access to clients computers?

Hi Carolyn,

Thanks for your response. I hope my last post was helpful!

To set up Unattended Access on your client's computers, you will need to create a Custom Host module from your Management Console.

The process is similar to how you create the Custom Quick Support only under Design and Deploy you will need to choose the option +Add Host, then select Host.

You will have the ability to customise the Host and choose your settings. Once you have created your Host and saved, you will be provided with a permanent link just like with the Quick Support.

The permanent link is what you will use to install your version of TeamViewer on the client computers. The Host will install to the computer and will run as a service in the background when the computer is powered on.

During the installation process toward the end, you will be prompted to set a personal password for Unattended Access.

2017-01-31 16_43_12-Program Manager.png

 

 

 

 

 

 

 

 

2017-01-31 16_55_49-Document1 - Word4.png

 

2017-01-31 16_44_32-Program Manager3.png

  

 

 

 

 

 

 

 

 

Once you have completed the installation process, the new computer should be automatically added to your account( if using this option when creating the Host). Then you will have the ability to connect to the new computer by simply double clicking on the computer in your Computers and Contacts list from your TeamViewer application. 

 You will be asked for the personal password you set up upon the first connection, but after that you will be able to double click the device and the password will already be populated then you can just select Log On.

Hope this is helpful!

All the best,

Jonathan

 

 

 

 

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14 Replies
Posted by Former Staff Jonathan
Former Staff
Solution

Re: How do we provide unattended access to clients computers?

Hi Carolyn,

Thanks for your response. I hope my last post was helpful!

To set up Unattended Access on your client's computers, you will need to create a Custom Host module from your Management Console.

The process is similar to how you create the Custom Quick Support only under Design and Deploy you will need to choose the option +Add Host, then select Host.

You will have the ability to customise the Host and choose your settings. Once you have created your Host and saved, you will be provided with a permanent link just like with the Quick Support.

The permanent link is what you will use to install your version of TeamViewer on the client computers. The Host will install to the computer and will run as a service in the background when the computer is powered on.

During the installation process toward the end, you will be prompted to set a personal password for Unattended Access.

2017-01-31 16_43_12-Program Manager.png

 

 

 

 

 

 

 

 

2017-01-31 16_55_49-Document1 - Word4.png

 

2017-01-31 16_44_32-Program Manager3.png

  

 

 

 

 

 

 

 

 

Once you have completed the installation process, the new computer should be automatically added to your account( if using this option when creating the Host). Then you will have the ability to connect to the new computer by simply double clicking on the computer in your Computers and Contacts list from your TeamViewer application. 

 You will be asked for the personal password you set up upon the first connection, but after that you will be able to double click the device and the password will already be populated then you can just select Log On.

Hope this is helpful!

All the best,

Jonathan

 

 

 

 

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Posted by Carolyn
Henagon

Re: How do we provide unattended access to clients computers?

Thank you so much Jonathan. You have been extremely helpful.

Posted by dz
Henagon

Re: How do we provide unattended access to clients computers?

So, having team viewer on the remote computer first, doesn't work.  It has to be put there using the link created by add host?  What if I have two people that do it? Do they both have to create the add host link and send it to the one computer?  Also, is there a way to do this in the free version, I have more than one person that I need to help me on my computer?

Posted by Chuckiedev
Photon

Set up unattended access

I have been using Team Viewer for years to assist my elderly parents with occasional tech support.     Today I had them install it on their new computer so I could remote in and help.    We were unable to find anything that would have allowed me to set up unattended access or remote in..

They downloaded the program, signed into my account.. and were able to see all my computer..(they actually took control of my computer which really confused them)..   we could not locate anything to grant me permissions to access from my end.   

Eventually I had them use the Quick Service Program so I could do a little quick and dirty stuff.. but the usual settings were no where to be found.. 

 

 

Highlighted
Posted by nattus
Digon

Re: How do we provide unattended access to clients computers?

This actually isn't very helpful.  It requires the client, on installing, to enter the permanent password.  That is useless in a deployment environment.  We need to be able to set the permanent password within the installer itself so all they do is run it.  I need all teamviewer clients at a site to have the same permanent password so i can support them unattended easily, but i do not want the clients to know what that password is.

8 Replies
Posted by Former Staff Jonathan
Former Staff

Re: How do we provide unattended access to clients computers?

Hi nattus,

Thanks for your post!

TeamViewer does support deployment of the Host module. If you are having a license, we ask that you call into your local TeamViewer support center to assist with the deployment process.

All the best,

Jonathan

 

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Posted by nattus
Digon

Re: How do we provide unattended access to clients computers?

Is this reply by a bot?   The subject is host deployments.  I know you do host deployments.  What you can't do from the console is insert an unattended access password into the host module prior to deployment.

Arae you saying (very poorly) that you can do this?  If so, how?

Posted by Former Staff Jonathan
Former Staff

Re: How do we provide unattended access to clients computers?

Hi nattus,

Thank you for your response!

I can assure you that I'm not a robot, I was simply suggesting to call into your local TeamViewer support center so that the best option for your use case can be provided.

In any case, I believe that the following article may help with the scenario you have described.

https://community.teamviewer.com/t5/Knowledge-Base/Install-TeamViewer-Host-via-the-Quick-Support-mod...

Let me know if this helps,

Jonathan

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Posted by casper
Henagon

Re: How do we provide unattended access to clients computers?

The question is still: "How do we create a TeamViewer Host package that has the Password prepopulated"

The links provided only gives information how to manually set personal password after installation.

Again: how do we have "personal password" filled automatically on installation of TeamViewer Host without having _any_ manuall steps?

Posted by Former Staff Jonathan
Former Staff

Re: How do we provide unattended access to clients computers?

Hi @casper,

Thanks for your post!

Please have a look at the following article to see if it helps with your question.

https://community.teamviewer.com/t5/Knowledge-Base/How-to-export-settings-for-Host-deployment/ta-p/1...

All the best,

Jonathan

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Posted by nattus
Digon

Re: How do we provide unattended access to clients computers?

At least now you've understood the question, however the solution is less than ideal for user environments that do not have a seperate easily accessible deployment system.

Isn't the Teamvieer host module creation and download link meant to be the deployment system?

Why is it so difficult to have an option when building the Teamviewer Host Module to set a single permanent password in the package?  Surely this is a simple thing to implement.

Posted by Former Staff Jonathan
Former Staff

Re: How do we provide unattended access to clients computers?

Hi @nattus,

Thanks for your feedback.

The download link is not meant to be a deployment system – we have the assignment tool and the MSI package for deploying TeamViewer on many computers. This does require a Corporate license.

The download link simply allows you to customize the module and save the settings and customizations (not including password).

The only way to roll out TeamViewer with the password is with the MSI package. The other option is to export the options in a .reg file which is described in the link I posted above and then import the file on the remote computer.

I believe there are alternative deployment tools available also outside of Teamviewer.

The background for this is, that the password is encrypted in the registry so that nobody has the option to see the permanent password. This is a security feature which we implemented first in TeamViewer 9.

I will forward your feature request to our product management to include the unattended password set up when creating the Host module.

All the best,

Jonathan

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Posted by casper
Henagon

Re: How do we provide unattended access to clients computers?

We can only echo nattus concern

How can we add the permanent password into the host installation?

"The background for this is, that the password is encrypted in the registry so that nobody has the option to see the permanent password."
Pefect - just embed the encrypted password into the host setup - To be honest this should be a 10 minute fix on your end (not including testing)

Posted by BeKindPleaseRew
Electron

Re: How do we provide unattended access to clients computers?

Is there an update to this feature request? :womanlol: