Highlighted
Posted by mac2
Henagon

How to remove a computer from my account

I have a license for 3 computers, I want to remove one of them to be able to use a different computer

How do I do this?

2 Replies
2 Replies
Highlighted
Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: How to remove a computer from my account

Hi @mac2,

Thank you for your post.

If you would like to replace one of the devices you are connecting from – for example because of hardware replacement etc. -, you can remove the license activation in the TeamViewer Management Console --> Edit profile --> License --> click on Deactivate device.

Afterwards you need to just login with your licensed account on the new device. 

Hope this could help you. 

Best, 
Natascha

Highlighted
Posted by Lollo
Henagon

Re: How to remove a computer from my account

It doesn't work on my account.

I have a cellphone, a laptop, the office pc and the home PC

When I try to deactivate one of the 3 active endpoints I receive a windows that say " ERROR the licence can't be transferred" (in italinan sounds "Non sono disponibili ulteriori trasferimenti della licenza").

I have to upgrade to add a personal single user endpoint?