Posted by miro2017
Electron

Licence purchased but errored out whilst activating, left with nothing

Hi Guys

Recently we purchased a business licence but whilst i was trying to activate it all i could see was flood of red error messages in the middle of the screen. I didnt pay too much attention to that, believing that the activation was successfull and all is fine. Today i started to get these free software warnings etc. I tried to find a way how to contact TW support but so far no luck (live ticket requires a licence number which i dont have as all they sent us is an activation link). Does anyone have any idea how to sort this out? Bassically i just paid over $500 and all im left with is a free licence account :)

Thanks so much for any ideas

1 Accepted Solution

Accepted Solutions
Posted by Community Manager
Community Manager
Solution

Re: Licence purchased but errored out whilst activating, left with nothing

Hi @miro2017

Thank you for your post and welcome to the TeamViewer Community.

Can you please try to activate the license again? In this Knowledge Base article, you will get to know how to activate the Business-license. 

As a workaround: You can also activate the license directly by entering the licensekey in your TeamViewer under Extras --> Activate license (the licensekey is stated on the invoice and begins with 09-XXX).

Please keep us updated, if this solves the issue.

Best, Esther

View solution in original post

2 Replies
Posted by Community Manager
Community Manager
Solution

Re: Licence purchased but errored out whilst activating, left with nothing

Hi @miro2017

Thank you for your post and welcome to the TeamViewer Community.

Can you please try to activate the license again? In this Knowledge Base article, you will get to know how to activate the Business-license. 

As a workaround: You can also activate the license directly by entering the licensekey in your TeamViewer under Extras --> Activate license (the licensekey is stated on the invoice and begins with 09-XXX).

Please keep us updated, if this solves the issue.

Best, Esther

View solution in original post

Highlighted
Posted by miro2017
Electron

Re: Licence purchased but errored out whilst activating, left with nothing

Thank very much Esther for reply. It helped me to activate the licence at least on my main workstation. Currently waiting for support reply, so i can activate it for the account as such.

You really helped me thanks very much and have a great day !