Announcements

Become a product development partner for TeamViewer. Read more about it in our Announcement.

Posted by jbwmyoung
Photon

Mouse Clicks not working after lock screen

As per title, mouse clicks don't seem to register at all after the lock screen. On the lock screen, mouse input seems to work with no problem. But once I go past that screen, it refuses to work.

Keyboard input always works.

I've tried via the android app too using a bluetooth mouse, and it doesn't work either. However curiously, touch input works fine (i.e. touching the screen). It is only input from the mouse that does not register. 

Perhaps motion works, but the clicks never register.

The remote computer is using Windows 10 (local computer is also windows 10 or android device). Both have been updated to Team Viewer 14 and have full access granted.

1 Reply
1 Reply
Posted by Moderator Moderator
Moderator

Re: Mouse Clicks not working after lock screen

Hello @jbwmyoung,

Thank you for your message.

According to the information you provide, the problem here seems to be the mouse.

Have you tried to use a different mouse and see if the problem is still there?

Best

Jean

French Community Moderator
Did my reply answer your question ? Accept it as a solution to help others.
Find this helpful ? Say thanks by clicking on the Thumbs Up button.