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Posted by Philipppp
Henagon

Not connecting

After installing the latest windows 10 version from April 10th I can't connect anymore. TV says that I might use a proxy, which I'm not. After disabling proxies in the options it says ready to connect but gives no ID and password and I'm not able to connect to other devices.

69 Replies
1 Accepted Solution

Accepted Solutions
Posted by Community Manager
Community Manager
Solution

Connectivity issue on April 11th, 2019

Hi all,

Thank you once again for your patience and understanding related to today´s connectivity issues with TeamViewer service.

I was talking to the engineering team about it and wanted to summarize this for you to keep you updated:

  • While we witnessed a brief hitch on some parts of our network yesterday, it was swiftly dealt with by our engineering team. We were facing the same problem earlier today.
  • Today’s issue did not affect existing connections and sessions
  • Our engineers were able to identify the root cause within about 30 minutes, and they were ready to start working on a fix.
  • The performance picked up after a while for some of our users, and the full availability was restored about 3 hours after the issue occurred.
  • The root cause of the issue is under investigation. Now that the incident has been solved, the responsible teams will continue with the root cause analysis. The main focus during the incident was to ensure that the expected service quality is restored and to make TeamViewer accessible for all clients.

We apologize for any inconvenience that you may have encountered during this time. I can assure you that our engineers have worked diligently to ensure that performance is fully restored and thanks to their thorough efforts, the issue has been fully resolved.

We continue to work continuously to provide our customers and free users with efficient and reliable software. The whole team spares no effort to make sure that our software runs smoothly and stably for all of you!

Thanks again for your patience and thanks for using the TeamViewer Community to get up-to-date information and for getting in contact with us.

Best regards,
Esther

69 Replies
Posted by Sonaya
Electron

Proxy-problem

My dad is using version 13 and can't connect because of a proxyproblem.

Translation of the Dutch message;

Check your internetconnection. Probably you are using a proxyserver and have to enter the correct settings.

Is this a port-problem and if so, what port do I have to open?

Its urgent because I have to fix my dads pc from a distance.

Sonaya

Posted by ctac113
Photon

Can't connect without allowing incoming connection!

TV 14.2.2558 does not allow me to connect anywhere while I do not allow to manage my computer to accept incoming connections.
Remote address controls just simply greyed out.

2019-04-11_09-53-02.png

Posted by vromil
Electron

Re: Can't connect without allowing incoming connection!

Can't connect teamviwer and me

Posted by devrije
Photon

Re: Proxy-problem

Since today I got that same message. What is the problem, as i used your optional 'Instellingen automatisch herkennen (aanbevolen)? I got that same problem as we;;, when I choosed 'No proxy'!

Please tell me how it can be solved.

With kind regards,
Jan de Vrije.

Posted by larsoh
Electron

Re: Not connecting

Same issue on Win 8.1 after update

Posted by Community Manager
Community Manager

Re: Not connecting

HI @Philipppp 

Thanks for your message.

It is possible that this is caused by a degraded performance we are currently experiencing. Our engineers identified the underlying root cause for it and they are working on the resolution. We will update our status page and our Community with new information as soon as possible. 

Thanks and sorry for the inconvenience,

Esther

Posted by Mitto
Digon

can't connect

Hi,

many of our users in different countries can't connect the TVv12

8b7d1b12f828

Could you please help?

Thank you in advance!

Posted by Philipppp
Henagon

Re: Not connecting

@Esther Thanks for your quick response. I don't know if it's a performance issue. Performance issue sounds to me more like lagging image or slow connection in general, but I'm not able to connect at all.

Posted by tamada
Photon

Re: Not connecting

не подключаеться

Posted by miho1
Photon

Re: Can't connect without allowing incoming connection!

me too

Posted by Community Manager
Community Manager

Re: Not connecting

Hi @Philipppp 

Thanks for your reply.

I agree, in this case, I should have chosen another word. I hope I can update you with a "resolved" status as soon as possible.

Sorry once again to all of you with issues.

Best, Esther

Posted by anilerkingul
Electron

Re: can't connect

Posted by B4
Electron

Re: Not connecting

It's not working at all, it's not a "degraded performance" !!!

Posted by ZlukSkovorodkin
Henagon

Re: Not connecting

Yes, from morning. https://status.teamviewer.com

Posted by anilerkingul
Electron

Re: Proxy-problem

https://status.teamviewer.com/

problems with tv servers i guess...

Posted by pakteni
Henagon

Re: Not connecting

Hi Esther,

Our quick support modules do not work.

We urgently ask you to solve the problem.

Posted by Mitto
Digon

Re: can't connect

I don't know what you did, but it works again. Thank you. 

Posted by Tangramsw
Henagon

Re: Not connecting after Windows update

The same problem on 2 pc. After installing Windows 10 update today morning cannot connect to Tvwr server. Advise to check proxy, but these computers dont use proxy.

Posted by Community Manager
Community Manager

Re: Not connecting after Windows update

Hi all,

Thanks a lot for your reports!

Our engineers identified the underlying root cause for the issue and they are working on the resolution. We will update our status page and our Community with new information as soon as possible. 

Thanks and sorry for the inconvenience,

Esther

Posted by Community Manager
Community Manager

Re: Proxy-problem

Hi all,

Thanks a lot for your reports!

Our engineers identified the underlying root cause for the issue and they are working on the resolution. We will update our status page and our Community with new information as soon as possible. 

Thanks and sorry for the inconvenience,

Esther

Posted by Tangramsw
Henagon

Re: Not connecting after Windows update

Thank you for quick response, it looks OK, connection is now OK - TVWR v.13

Tangram

Posted by Dorstlesser
Henagon

Not ready; please check connection; invalid ciphertext

Hi,

I've not been able to connect since this morning, following the windows update. The 'status page' lists all issues as resolved, but I still can't connect. Have rebooted several times. The log file lists an 'invalid ciphertext' error. I can ping master1,9.teamviewer.com with no problem. I'd be grateful for any tips on how to proceed.

Best,

Paul

Posted by happyV
Henagon

Not ready. Please check your connection since this morning

Last night I connected to my moms PC on the other side of the country (Netherlands) without any problems.

Now this morning my TV portable 14.2.2558 P says:

Not ready. Please check your connection.

Nothing changed on this end. Well, I got some much needed sleep.

Re-downloaded TV portable. Same message appears. The status page says:

TeamViewer Services: Degraded Performance.

Degraded? does that translate that my client can't connect to the Teamviewer servers?

 

Posted by LYH2019
Electron

Not connecting

No problem with remote in the morning, I will be prompted in the afternoon, there is no link to the teamviewer server.

Posted by IT-ESKA
Photon

TeamViewer cannot connet-Not ready. Please check your connection

TV.jpg

Posted by AttilaStefanik
Henagon

Re: TeamViewer cannot connet-Not ready. Please check your connection

Im getting the same message

Posted by Cristina79
Neutron

Re: TeamViewer cannot connet-Not ready. Please check your connection

me too

Posted by sentinel
Electron

Re: Not connecting

TeamViewer 9 and 10 still work?

 

Posted by Community Manager
Community Manager

Re: Not connecting

Hi all,

quick update: 

We see more and more users being able to work again, and we are still working on the resolution of the issue to get everyone back online. As always: Please see also our Status page.

I am going to keep you updated as fast as I can and I am going to move all new reports into this thread to keep you all updated at once!

Thanks again to @Philipppp for creating it :-)

Best, Esther

Posted by jbleg
Proton

Re: TeamViewer cannot connet-Not ready. Please check your connection

Same Problem

Posted by hkm
Digon

Re: Not connecting

Still Not Connecting

Posted by quash
Henagon

Re: Not connecting

Hopefully it gets fixed soon.

Yay mine is fixed :)

Posted by MohanadALKINANI
Electron

Re: Not connecting

Down in France .

Posted by archieprinter
Henagon

Stuck at "Teamviewer is starting..."

I upgraded from V13 to V14. Now teamviewer is stuck at "Teamviewer is starting..."
A dialog box appears asking to check proxy settings. Changing from Automatic to No Proxy and back again makes no difference. Opened port 5938 but that hasn't helped. Other internet functions are all fine.

Posted by ASchulz
Neutron

Re: Not connecting

TV-status-page is not reachable ... no TV-connections possible ... no TV-registration possible

it's the second day with those massive problems ... :/

Posted by criarrdelcar
Henagon

how to connect to device

im tryna connect but i c this n im not sure wat im supposed 2 do once im here cuz i been waiting 4 more than 5 min and none happen so im guessing is waiting for my input but my only options seem 2 b settings, help, connect, and chat but none of those options seem to let me connect. if som1 could explain wat im supposed to do wen i get to this screen i would greatly appreciate it. thanks in advance!Screenshot_20190411_045752.jpg

 

Posted by AB_PB33098
Henagon

Re: Not connecting

Down in Germany NRW 33098

Posted by Community Manager
Community Manager

Re: Not connecting

Hi all,

just a quick update from my side and an update to all new posters.

We are still working on resolving the issue and we see the number of users being able to work again increasing.

I am in contact with the devs and will keep you updated in the announcement on top and in this thread. Also, please feel free to visit our status page: https://status.teamviewer.com/

Please accept my apologies for the issues we are facing and I would like to thank you all for your patience!

Best,

Esther

Posted by happyV
Henagon

Re: Not connecting

It's still not connecting for me :/

Please stop sending people to your status page!! It's useless.

Posted by criarrdelcar
Henagon

Re: how to connect to device

hello ?? is anyone going to answer my question ? im still trying to get the hang of this whole this teamviewer business and im not exactly sure what to do next so i can use the app better

Posted by FleetSupport
Atom

Re: Not connecting

@Esther 


I have found that the latest Windows 10 update (17763.437 windows10.0-kb4493509) is cause the issue with TeamViewer 14 as once the update was applied l found TeamViewer 14 not able to connect, but if you downgrade to TeamViewer 13 it works with no issues.

Hope this helps

Posted by Community Manager
Community Manager

Re: Not connecting

HI @FleetSupport 

Thanks a lot for the info. I am passing this to our devs!

Thanks and best, Esther

Posted by nsl
Electron

Re: Not connecting

This is just happening a bit too often the last few days for my liking !

Posted by matday
Neutron

Re: Not ready, Please check your connection

Thanks SFFS, i've just experienced this problem with the latest version 14.2.2558 of Teamviewer.

No proxy server being used, no internet connection problems. I changed my network type from 'Private' to 'Public' in Windows 10 and Teamviewer was instantly connected. Weirdly enough, i changed it back to 'Private' afterwards and its still working, so must be a bug in the latest version of Teamviewer!

Update :

I spoke too soon, its stuck on 'TeamViewer is starting, Please wait.....' and 'Not ready. Please check your connection'.

Hmmmmmm..... None of my software has changed, what's going on?

Posted by hkm
Digon

Re: Not connecting

I Return back to Teamviewer 13 and it works

so the teamviewer 14 with new update from windows 10 is the problem

but i need teamviewer 14

cause i can not connect My Clients having ver 14 and my teamviewer is 13 

Posted by Philipppp
Henagon

Re: Not connecting

At least for me it works for some reason now. Didn't change anything on my side.

@Esther Thanks for the support

I wait for some others forum members to confirm until I confirm the solution on this thread.

Posted by richardfoleher
Digon

Re: Not ready, Please check your connection

Setting to "no proxy" resolves the issue for me with TV 14 and my clients using Quick Support

If you touched it and it stopped working, the first question to ask is "Did anyone see me touch it..."
Posted by matday
Neutron

Re: Not ready, Please check your connection

I already had no proxy set...

Posted by ZGralewski
Digon

Re: Not ready, Please check your connection

SERVICES ARE DOWN as of today. Look at https://status.teamviewer.com/