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Posted by
Henagon

QS Credential

Hi, We bought teamviewer license and my customer asking me to send QS client. Where can i get this details. Please advise.

3 Replies
3 Replies
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Posted by Moderator Moderator
Moderator

Re: QS Credential

Hello @eprosupport,

Thank you for your message and welcome to the TeamViewer Community! 🙌

You can download the QuickSupport directly from our website here: https://www.teamviewer.com/en/download/windows/ 

You will find all the information you need regarding this topic in our Knowledge Base article here: The QuickSupport module 

I hope this could help. 🍀

If not, do not hesitate to ask your questions here. 👇

Best regards

Jean

 

French Community Moderator
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Posted by
Henagon

Re: QS Credential

Hi Jean,

Thanks for your reply.                                                                                                                                 1)  I am new to teamviewer. As advised i download  TeamViewerQS.exe from the site and run. But unable to locate the QS client. Can you please help me to provide more details since i need to send these details to my customer.

2) Kindly advise how to delete the entry from my teamview managment console.                        Awaiting for your reply.. (file attached)

doc4.jpg

 

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Posted by Moderator Moderator
Moderator

Re: QS Credential

Hello @eprosupport,

Thank you for your message. 🙌

No problem. 😊

There are two ways of using the QuickSupport:

  • Using the standard QuickSupport (as mentioned earlier with ID + password)
  • Using the custom QuickSupport, which you can create in your Management Console in the menu Design & Deploy

Please find here a quick explanation of the difference between these two types of QuickSupports.

If the customer QuickSupport fits better to your use case, please follow the instructions of this article: Customized QuickSupport module 

If you need individual assistance, please reach out to our customer support directly: https://www.teamviewer.com/en/support/contact/ 

Best regards

Jean

French Community Moderator
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