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Posted by RRO
Photon

QuickSupport (QS) generation window

Hi to all,

Since we have to use the management console to generate QS modules, it's now impossible to generate other OS version than Windows.

Actualy, the OS buttons: Windows, MacOS & Linux  (on top right) do not work, they don't retain the user action. It's looks like a hover link instead of real button. And the problem appears no matter the browser is used.

Please, can someone from TW team can fix that?

Regards, Roberto

1 Reply
1 Reply
Posted by Former Staff Katharina
Former Staff

Re: QuickSupport (QS) generation window

Hi Roberto, 

Thank you for your post.

The OS buttons that you can see on the top right in your "Edit QuickSupport" window actually only indicate which operating systems are available for your customised QuickSupport, which is why you cannot click them.

The link that is generated when you create your customised module is a universal link that can be used on all three of these operating systems. When you use the link on a Windows machine, the Windows version of QuickSupport will be downloaded. When you use the link on a Mac machine, the Mac version of QuickSupport will be downloaded, and so forth. 

That means you do not have to create separate modules for different operating systems: You can simply use the same link and TeamViewer will automatically download the correct version.

I hope this information helps. If you have any further questions, feel free to let me know!

All the best,

Katharina

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