Reset TeamView ID for a Mac

Announcements

Join the discussion about TeamViewer and the Windows 10 2004 Update: Click here

Highlighted
Posted by
Henagon

Reset TeamView ID for a Mac

Can someone at TeamViewer please help resetting an ID for a Mac computer.

I brought a MacMini off eBay and the same ID is used even after a complete wipe of the SSD and new install of the OS.

The original owner stated they can still see the machine is powered on or off but cannot login.

How can I reset the ID ?

Thanks

5 Replies
Highlighted
Posted by TeamViewer Star
TeamViewer Star

Re: Reset TeamView ID for a Mac

Hi @GrahamBerks 

I think that your issue landing here in this article, regarding the renew of the ID.

Please read for the OS you want to renew it and I believe it would be fine.

Best regards

Pro
Highlighted
Posted by
Henagon

Re: Reset TeamView ID for a Mac

Already tried that, it doesn't work.

As stated, I have wiped the SSD completely and installed a new OS amend it still has the same ID.

It says 'raise a ticket' but I don't have a support account.

Highlighted
Posted by TeamViewer Star
TeamViewer Star

Re: Reset TeamView ID for a Mac

Yes, I read it.

Independent of the SSD wipe, did you try to uninstall it in this way, reboot the Mac, and install the latest version?

Pro
2 Replies
Highlighted
Posted by
Henagon

Re: Reset TeamView ID for a Mac

Yes, the process must be the same for Mac as per Linux & Windows

Highlighted
Posted by
Henagon

Re: Reset TeamView ID for a Mac

Interesting stuff to read. Keep it up.

 

DQFanSurvey