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Posted by
Henagon

Square cursor in Win 10

Recently the remote cursor on Win 10 (access from Android 10) started to appear as a square, with no obvious focus point.  It also is black on the black background of the remote PC.  How can this be returned to an arrow, and is it possible to change the cursor color?  Here is a screen capture.Cursor.jpg

Thanks
-Herschel

3 Replies
3 Replies
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Posted by Moderator Moderator
Moderator

Re: Square cursor in Win 10

Hello @hjrw

Thank you for your message. 🙌

Unfortunately, we could not reproduce this issue...
This seems to be a display bug. 🤷‍♂️

Have you tried to uninstall TeamViewer from your Android device and try again?
Also, could you please check if the graphic drivers of the remote computer are up-to-date?

I hope this could help! 🍀

Best,

Jean

French Community Moderator
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Posted by
Henagon

Re: Square cursor in Win 10

I replied earlier, but cannot locate the reply.

I uninstalled TeamViewer and reinstalled it on my Google Pixel; 4XL (Android 10).  I checked the graphics driver and it is up to date.  I installed Teamviewer on my laptop.  Same issue from smartphone.  I installed Teamviewer on a Samsung Galaxy S6 (Android 6.01).  Same square cursor.  When I log in to the laptop from my desktop using TeamViewer, the cursor is normal.  The laptop is running Windows 10 Pro (64) and the desktop is running Windows 10 Home.

At this point it appears to be the Android smartphones.  Any suggestions?  (The Samsung has only a small handful of apps installed.)

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Posted by
Henagon

Re: Square cursor in Win 10

Any ideas on the cursor issue?  Reinstalling TeamViewer did not have any effect and I get the same issue on a Samsung Galaxy..

Where is the cursor shape defined?  Is an older version of TeamViewer available to try?

Thanks

Herschel