Commercial use - Connection time out

JeanK · 2017-06-02T06:49:25+00:00

There was an error rendering this rich post.

Hi all,

👉 Request your reset here 👈

Read my Blog article to find more information about Commercial usage and the link to request the reset of your TeamViewer usage:

👉Click here for reading the blog article👈

Further articles:

Why do I see 'Commercial use suspected' / 'Commercial use detected'

What is commercial use?

📌 Please be aware that this is NOT an issue that can be resolved in the community. Posting messages about commercial usage will not help to get the reset. For getting a reset you need to fill out the form.

📌 Please be informed that the Community team is merging all posts about this topic underneath this post. We are doing this to make sure that users finding the right information quickly when using the search function.

If you are using TeamViewer for your employment or in a business setting, please contact our sales department to find out how your company can benefit from using TeamViewer!

Thanks and best,

/JeanK

Find more posts tagged with

Commercial usage

Comments

riatsila

Me too!

jld731

Same thing. A mail from Teamviewer sent me a link which is no good. I'm a senior helping 3 other old men (82 /86 years old). I explained that to Teamviewer ; but they want to sell me a licence !! I've no money to do that.

I'm going to test other softs to be connected free to help friends. TEAMVIEWER TEAM I hate your greed for money and your indifference to helping people who need it = shame on you.

Paul_DL

I was sent an email telling me to fill out the declaration form for personal use. But the link to the form was bad. Anybody have a copy?

Thanks

Paul_DL

TeamViewer sent me an email stating I needed to fill out the declaration form - and the link was no good. Disappointing.

Anybody have a copy?

Thanks

UR2

They send me a message with a link to a declaration of private use, but the link doesn't work. How do I get that declaration pdf?

genesis1999

I have the same issue trying to help my dad from overseas.

Tarsha

I have the exact same situation. I'm trying to help my 80 yr old mother with her email and keep getting kicked off and rejected with each attempt. This is so frustrating, I have used Teamviewer 3 times in 2024, all to help my elderly mother and I'm being accused of being a commercial user??? How??

dberger

I only use Teamviewer for connecting to my mother in law's computer. Today I was knocked off after 60 seconds with a message that said this was suddenly a "commercial" session, which is just not true. How do I get that turned off? I also have a another account that is a paid subscription so i know the difference.

rccrouser

I am not sure what you guys have done to this program but I have been using it for years to help my mother with her computer. Now that she absolutely needs me to be in her computer because she cant describe whats on the screen correctly I AM NOT ABLE TO USE IT. I need help but I'm not allowed to get help. German based company treating older people like this got it message received.

RobbieB76

I am a free user, not running a business. I just use it to try to help friends when they have computer issues or don't know what to do. I have been flagged for commercial use for some reason, and because I'm a free user, I can't submit a support ticket because I have no invoice number. This is terrible.

AlanBatten

so in addition to my previous comment I never can get to a stage where I get :

Thank you, your request was submitted successfully. Please download the generated PDF for your records. Download PDF.

AlanBatten

Thanks.

But once I to the step:

it just opens a new tab and there are no longer any reset options

The reset tab just takes me to the online form (which teamviewer never respond to)

Lajti

Maybe a post from here helps?

https://community.teamviewer.com/English/discussion/131893/reset-form-not-possible-to-fill-it-out-again

"The sequence of events is -

Go to reset management

Please log in with your TeamViewer credentials to start the reactivation process. Click Here to Start

[Instead of getting the fillable form the following is displayed -]

Thank you, your request was submitted successfully. Please download the generated PDF for your records. Download PDF.

[And if the downloaded for is from the original request]"

Lajti

I'm not sure if this helps for you, but maybe worth a try:

https://community.teamviewer.com/English/discussion/8284/commercial-use-connection-time-out

cjdavis

I'm having a similar issue; older father, poor eyesight, limited tech skills, have always used teamviewer but suddenly sessions time out after minutes, are blocked from reconnecting until specific time (that changes) and once established are problematic (can't change resolution, parts of screen are chopped off, etc.)

Lajti

ok, i found this post:

https://community.teamviewer.com/English/discussion/8284/commercial-use-connection-time-out

Tried to request reset there, I hope it will works. However I still don't know, when I not started for weeks the program, then why it suspect commercial usage, that no makes sense.

Lajti

Hi, I use my account to my parents helping. Even I haven't launched the teamviewer for weeks, now suddenly it sais "commercial use suspected" and I can only use it to 5 minutes. Why? How can Identify myself as free user license eligible?

ConeWH

I finally found what I was looking for. I am submitting a request to have my ID added for personal use. I have done this multiple times.

I thought in the past that I had received a .pdf file, which I now know is correct. The problem is I never receive the link to download the .pdf file. I have tried this on two different PCs and two different browsers can you tell me if TeamViewer is having a problem or do I?

NicMarc

I have same problem with two Pc's at home, one of these is in the living room, attached at a TV set like monitor, without Keyboard and mouse, I use it as audio/video concentrator. So, I use my wife's iMac, in another room, to connect on it via Teamviewer.
Starting few days ago I received a message suggesting to purchase a commercial license, because a professional use was detected…….!!!?? So I get continue disconnection after five minutes I start a new session.
I ran in the same situation some years ago, but, at that time, I had the opportunity to directly contact the Teamviewer support via mail and explain the situation. So they unlocked my free license allowing me to continue my personal use.
Unfortunately I understand this communication channel no longer exists, because I don't find any mail address which write to and ask to unlock my license again.
What I suppose is that my problem depends on the fact that I formatted my wife's iMac and reinitialized it!!!? Now I'm losto and I don't know how to continue to use my Pc's by a remote connection. 🤦

Mr_L98

I'm having the same problem

Mr_L98

I'm having the same problem

RuneMason1

There used to be a form to fill out to fix this issue. But there isn't. Any help would be wonderful

AlanBatten

Hello. I am trying to help my 92 year old father with problems he has due to poor eyesight and lack of IT skills. I had used teamviewer but for some reason they have decided I am using it in a commercial environment so will not allow we access for more than a few minutes.

I myself am also retired and neither of us have any commercial interests

I have filled in the online form 3 times requesting that they mark me as non commercial so I can reuse my free license. I get no response - not een an acknowledgement.

Is there anyway out of this ?

Merhere

I’ve been using teamviewer to order groceries for my 93 year old mother. Now TeamViewer keeps cutting off the connection with the message “this looks like a commercial account.” No verification… they just pull the plug.

Could it be because I use VPN?

I’m testing other connection options, but this is the one she knows. I hate to change it.

If TeamViewer doesn’t want to provide free accounts for uses like this, I wish they would just say so and not cut us off in the middle of a grocery order.

ronenfe

Connection is said to be limited for 5 minutes, but it disconnects after few seconds up to one minute
It gives a wrong error message upon disconnect, just saying connection timed out when it should say it got disconnected due to suspicion of commercial use.
When clicking more info, it doesn't show any info, just redirects you to buy a license.
After disconnecting, this message appears but the time shown there is wrong. If I try to reconnect after this time, it just shows a new time. It can take like an hour to be able to connect again.

5. Suspicion of commercial use is decided with a wrong logic, and blocks legit amateur users.

6. I have a bookmarked computer which I can't find a way to convert to a managed computer.

Those don't seem like bugs made by accident but a fully aware product decision to let them out and in my opinion very bad one to let such bugs get published.

Judicator2

I love the factss the PC's in my own house/ same IP are all being flagged as commercial usage…. Slowly migrating to Chrome desktop tho not close to TV as i have been loyal to for a long time. Having to run around my house and reset ID's every few weeks is getting old.

Gary_Big_G

Has teamviewer cynically deided to tell non cemmercial users to pay for a commercial account to continue using it? I am unemployed (so difficult to use it for 'commercial')and while connecting to my wifes computer on my home network team view discconects then states I must buy a commercial license. Why is this? I will have to follow up with webbrowser companies as it is dishonest to advertise Teamviewer as being free for home use then force people to pay and Teamview blocks issues from being reported to themselves by non commercial accounts. Any other suggestions?

ALuk

I'm a retired pensioner with a laptop who once or twice a week helps another pensioner with an old laptop. Have done so for quite some time. Why is TV saying it is commercial. Makes no sense at all...

Mpcsmits

I am a free user, using TV for several reasons, but always for private matters. Somehow one of my devices has been flagged as commercial. I had the same issue with the same device a long time ago, but that was solved by your support department. As a free user, I am no longer able to submit a ticket. So how do I get this resolved?

ConeWH

I have a feeling I am missing something.

December 12, 2023 I submitted a request to have my status changed to Personal Use. Because I had to completely reload my PC my ID changed. Now I am getting a message that my status is not Personal Use. When I did this in December I received a .pdf file that had all of my IDs and I had to sign the file. I am not receiving this when I submit the reset form.

Am I supposed to have a .pdf file to sign?