TeamViewer thinks I’m using the software commercially!

[RiverTam]

Hi everyone 

I sent my request in around 5pm on Friday afternoon and it was still playing up as of an hour or so ago (3pm Monday). I’ve sent another request in how long has it taken for yours to get fixed? Are other people still waiting? What does the  logfiile I’m supposed to send in look like? What info should be in it? What did you say when they asked describe how you use it? I’m not that tech savvy and said I use it to access my computer that I use as a media centre (someone else set it up) and I use it to get help from a friend if I have a problem.

Fingers crossed it gets fixed for everyone soon.

[MonCaT]

I am facing the problem of "Commercial Use Suspected".  I usually connect my computer at home via my cell phone or computer in the office during office hour for personal use.  However, I am pretty sure that there are no business and commercial activities involved during my connection sessions.

I have read the page of "Commerical Use Suspected" already and confirm that my usage does not match your definition of commercial use.  Grateful if you can assist in unlocking my account at your earliest convenience, please.  Thanks.

[a1d3n]

This happend to me too please fix

[sanghwanryu]

I am not comfortable with using Team Viewer for 1 minute commercial use.

[jmpaq]

Hi, I have never used Teamviewer in a commercial environment, But I am now getting the same message.

Site nows says that tickets are for paid customers only!

Any other way of getting rid of this message?

thanks

[Pizza_T_Butt]

My request on this was sent to their support team 5 days ago and all I have received is an automated responce that someone will get back in touch within 30 days. What a joke.

They must have change something in their coding that now see's anyone who users their TeamViewer more than a certain amount as being a COMMERCIAL USER, not a PRIVATE USER anymore. 

I work away from home, so have setup things so I can help my partner who is not very computer literate with her downloads and other matters she needs done, and to check on things I have going on my pc when I am at work on the road via my Android TAB. And because of this they assume I am a commercial user??

Tried all the suggestions from others who experienced similar issue, but nothing changed, even a full delete of program and clean up of registry did not correct it after a new install of program.

[AleImpe]

Will the problem be soon settled?

[wpgcrypto]

I use my free version to access my main desktop pc from my laptop. usually from the same network, I got flagged for commercial use.

The canned response I got from them was basically pay up or go away. 

Is this common? It's pretty annoying, the prices they as for this is outrageous for what I am using it for.

[Kingjake99]

I had the same issue.  I removed teamviewer then went into C:\Program Files (x86)\ and deleted the teamviewer directory.  Click start + run + %appdata% then deleted the teamviewer folder in there.  Reinstalled as personal use and I was back up and running.

%appdata% is simple a shortcut to:  C:\users\"your username"\appdata

The appdata folder is hidden by default so you will have to turn on view hidden files to see it.

[zhaikun]

I have submitted a ticket to Teamviewer team for several days, and have not answered yet. I do not know how many days you received the reply. I don't know when I can solve the problem. Now the PC of my family is out of order. It's really worried.

[Sanaueyung]

Hi Sir/Madam,

I use Teamviewer for a very long time. Always installed it on every computers I had, and same for all my family, so I can help them whenever they need a hand with their computer or whenever I need to access one of my computer from any PC or phones I have.

I hope that please help to remove comercial warning and keep me in free version.

Thanks

[Lliothar]

That's not true. Do not know what to do :( This is the first such trouble in a couple of years. HELP! I read a number of similar posts but still don't understand what to do and whom to write.

[tomchir]

I do not understand why my smartphone account is declared to make commercial use when it's not true. how do I unlock the problem?

[Lliothar]

Please explain how to write to Support about this.

[TheFatDude]

 I THINK  and i'm only guessing that there is a reason people are not giving you kudos & ignoring your repetative  post stating use this form

Now and again Teamvewier has this issue, normally after a win update or a version shift & often it resolves it self in a matter of days 

[nuwave]

Hi,

I have a issue with teamviewer at the start that will not very a problem but now it is.

I have two laptop i use for my personnal usage... i have a tablette and a smart phone... And one computer they use for all the date sharing for all computer at home... 

the problem is that computer have no screen (because is just a file access) and have two network card on it... one for windows it self and other for a virtual machine ubuntu on it...  this is the only two computer i remotely control with teamviewer AT HOME. But now everytime i'm trying to use teamviewer to the computer or the virtual computer team viewer say busness usage suspected... 

Sorry but i use it at home and I do nothing like a compagny so i don't know what to do. And now they limited me to 5 min by session...

[alansharkey]

The trouble is, I can't wait "a few days" to get it fixed. For example, I need to be connected today so I can help my aged father (he's 88 and infirm) do an online grocery order. He lives 200 miles away, but this helps him eat!

[comment removed per Community Guidelines - #9 - Sales/solicitation policy]

Alan

[TheFatDude]

I Hear you, but there are MANY free tools that do the same & we cant really complain re customer service for something not paying for? 

[adamkhancomp]

Hi, 

If soemone can assist. I been using Teamviewer since Feburary, but now suddently started getting message "you are currently using a free version of Teamviewer on your business network." and it's asking me to upgrade. I am not on Business network. Still home computer with same internet. 

Does anyone what changed and how this issue can be rectified.

thanks

[MAVERICK_]

Same for me - never had a problem before, but now it accuses me of using TeamViewer for commercial purposes and essentially taking advantage of the developers whereby I insist I use it for non-commercial purposes ONLY.

[RCraddz]

I use TV13 for home usage only for myself only to remote access between 2 PCs and a Laptop, as I have for a few years and have found it a god send (save running around doing things on different screens)

For the last week I keep getting messages to upgrade to a license copy, and when I do connect 2pcs it times me out within 30 seconds and bar re-connecting for 30 minute.  

Any suggestions of a fix?

[moms]

Yes, I have exactly the same problem, appeared today. I join and ask you to understand

[RCraddz]

Pop up I get

[adamkhancomp]

We cannot contact TeamViewer directly, as this is non licensed version. So basically who should be contact.

[hkenshin]

same, i dont know how to fix this. not sure what went wrong.

[Closed account]

Hi. I'm also getting this after 30 seconds. Can someone tell me what's happening?

[Xenobiot]

Sadly. It's very similar to witch hunting. I have already written a request in "Request from Commercial Use Suspended form". In this way you will only scare away old users and new ones. At the moment, Teamviewer (IMHO) is a very convenient tool. But these "jokes" are alarming.

---

Personally, I do not understand where suddenly took the suspicion of commercial use. I only have 4 PCs and 1 PC at my mom's. Yes, I often go to my home Linux-server from work (from my personal laptop). And what is commercial use now? I have never earned a penny on teamviewer in my entire life.

[jonghanson]

I had a same issue.

I'm non-commercial user.

But It show with message i can't use it anymore.

Need your help

ID :[personal information removed]

Thanks,

Best regards,

[Darkassassin07]

I got the popup 'Commercial use Detected' for the first time the other day. The 'submit a ticket' button on the teamviewer.com says 'an error occured, please try again later' every time.

I ended up calling the support number where I spoke to a lady that told me to fill out this form:
https://www.teamviewer.com/en/support/personal-use-verification/?_ga=2.22957874.86009832.1528419113-...


After doing so I got three emails with three separate case numbers: 4118539, 4118378 and 4118261.

This morning I got an email reply to case 4118539 telling me that there is no commercial use Detected....

After 6 phone calls to support, three of which I was stuck in the automated system either sounding so garbled you cant tell what its saying or just ignoring me all together.

I finally got through to someone who was sympathetic and told me he would correct the issue,it should be fixed in a few min.

6hours later I'm still getting the same message then getting kicked off and blocked for 15min after a 30-60sec connection.

Both the windows application and the android app Im using to connect to it are logged into the same account and were setup with the free license over a year ago.




I have been using the free version of teamviewer for 7 years with at most one computer at a time on my account. I have recommend it to a few dozen friends including a business or two but it is suddenly completely useless and support is almost non-existent.

I dont know what to do. I dont really want to abandon a company/software that I have been using for so long :/

[Schiho]

I'm helping students in my free time by doing consulting work. Everything was working fine, untill I've got that message "You are currently using a free version of TeamViewer on your business network. TeamViewer is free for persunal use only"

Teamviewer was always a really easy to use tool, but I don't know what has changed in the management, that you guys are know hunting down 'personal users'. I had great respect for Teamviewer and their service, but now it act's like a big coorporation that's interest merely shifted to business. 

Some clever algorithms will probably detect some of "business users" but it will give a lot of false positives and headaches.

People love Teamviewer for it's easy use and it's a big benefit for teamviewer to have that mouth of word. However, putting this whole algorithms to check wheter someone is a commercial user or not, just put's Teamviewer in the row's of less attractive remote desktop tools. 

[sirewal]

Log out and exit from every teamviewer account and device and then re-start.

[bazbsg]

Same problem. Is it a bug or is it a crackdown on free uses to try to get them to pay? If TV is not going to be free for personal use they should not advertise it as so.

[Lucioborello]

Worked fine, solved in two days.

Thanks to all the teamviewer team for this great job! :)

[bazbsg]

You're lucky. I live 13,600 kms from my mom and I have to deal with this too. I've seen some articles that say TV fixed the problem in a couple days. But TV is now saying it could take more than a month!

[Wobbly]

[comment removed per Community Guidelines - #6 - Just the facts, please]

[devonicka]

I got timed out error message after less than a minute. Wait for another 5 minutes just to be able to connect for another 50 seconds.

No idea how to fix it but this is ridiculous. If they want us to purchase their license, they don't even have option for home user. I only need it to monitor stuff at my other place (since I got back and forth between two places every week).

Or could it be just a bug from their recent update??

[almar59]

I am having same issue i use teamviewer to help my fiancee with her school work. and to spend time with her no commercial use but am being punished as though i am using it commercially

[TheAncient]

Same issue here: Teamviewer times out after about 30 seconds. Have been using Teamviewer Free for years but this is new. Teamviewer support does not support free users (Message "Due to the high number of private inquiries, we can't provide email support to private users.")

[sam20e]

this is useless. teamviewer support is non-existent for free users.  they only care about their "paid" customers. 

Last time i was able to use my free license to connect to a laptop right next to me for hours. now its showing me as commercial use LOL. I have no idea teamviewer inbuilt an AI which can analyse and tell if its commercial or personal. 

I've already moved on, purchased another reasonable Remote desktop app. please dont waste your time with teamviewer. that's all i know to tell you guys

[Pizza_T_Butt]

Please enlighten us as to what was done to resolve this issue for you? We have all filled in the required form and still waiting for an actual reply (instead of an automated one).

[bazbsg]

I'm not sure if your message is directed at me or to everyone. The email I received made it sound like you are asking me, so I'll answer. I am also still waiting for an actual reply. It's been a week since I sent in the request. They said it could take more than 30 days.

[RiverTam]

Thank you for answering yes the question is for everyone sorry for the confusion 😊. Did everyone get a reply when they sent their form in? I didn’t receive an automatic reply so now I’m wondering if the form even went through. 

[Pizza_T_Butt]

To clear things up, this reply system works as good as our account do right now (AND THEY DON'T WORK AT ALL)

My previous message was a reply to Lucioborello who claimed their account was fixed within two days, so I was asking what was done to fix it.

[carlosmrs]

some problem with me

[Muddypaw]

Same here. I've been using Teamviewer for many months as a single/home user to occasionally check on my crypto miner rig. But today I started getting the message about my licence restricts the user time etc...and then locks me out for a short time, but then when i do get my access back it locks me out again after less than a couple of minutes...

What's more annoying is that I only own 1 monitor and it's a real pain to relocate it to my mining rig in the garage just to check that it's still running ok.......guess I have to buy another monitor and keyboard etc... thanks for that TeamViewer....very frustrating :(

[MarekN]

I don't know, I submitted my ID in that form last week, and nothing has changed so far. Only iOS works. I feel like they're ingnoring the issue, the must see this forum right?

[gigor15]

The same problem with using...

please share which application can I use instead of TeamViewer? from my Android to laptop.

Thahks

[sam20e]

I m using go to my pc.

[gigor15]

Ok, thanks, will try to learn and use

[bazbsg]

That's why I wonder if this is intentional. [comment removed per Community Guidelines - #6 - Just the facts, please]