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Posted by DaveR_uk
Henagon

1 TeamViewer account accepted as "personal use" but one device still seen as "commercial"

Firstly I have just followed the process to submit a form to ensure that my account is correctly recognised as Personal, not Commercial, and that has been approved. I have a number of devices at home, including an iPad. All devices are tied to my TV account under a single login (email is the same login for all)

However when I try to use the iPad to access the other devices via "My Computers" where they are listed, it still seems to think I am using it commercially. I can only assume that the process which sees usage as Commercial vs Personal is tied to the TV ID, not the user login email.

So firstly if that assumption can be confirmed or clarified I'd be grateful. Secondly, have I overlooked a step somewhere which ensures all the devices I log in from see my usage as personal? Thanks in advance.

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Posted by janbenes
Henagon

Re: Remote connection disconnects after 5 minutes

Hello, for me the TV disconnects not after 5 minutes, but after 30 seconds! I use it non-commercially, yet it says commercial use detected. Can you do something about it? It is Ubuntu PC at **Please do not post personal information** account. Thank you

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Posted by janbenes
Henagon

Re: Remote connection disconnects after 5 minutes

Looks like TV started to rely on AI to recognize comm use...

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Posted by Borgholio
Henagon

Commercial use - no reply from Support

I am receiving a notice that I'm using Teamviewer commercially when connecting to my wife's computer from my own. I have filled out the form to certify that I am a personal user only but I have not received any response. I have sent in the form twice with two weeks between submissions and nothing. How long until I get a response? Thanks.

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Posted by ERickaby
Photon

Why am I still locked out - Commercial use issues

Hi,

I've been flagged as commercial use. Not sure why but I filled out the form to ask for this to be cleared. They investigated and cleared the issue. 
First time after this clear I log back in and am immediately told that suspected commercial and gives me the same blocks as before. Really it didn't seem like anything was done. 

I then emailed letting them know the story and that I would like this cleared, to which I received an auto-response saying to fill out the form.
Now whenever I email them I get a case closed email and nothing else. 

They don't have phone support. I can't email, and the form doesn't work.
So, anyone know what I'm supposed to do now? 

 

[Personal Information removed per Community Guidelines]

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Posted by caesarSK
Electron

Personal use TW - logoff after 30s

Hi all,

I have a problem with my TW. I use TW for personal purposes, but TW behaves as if I did not activate business version. I have a standard (personal) account and it doesn't matter if I'm signed in to the app or not. Reinstall does not help. TW cutoff connection after 20-30s.

My question - why?

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Posted by tdc4266
Photon

Time-out

Hi

new to all this tech as will come clear!

I have the free version installed and was able to conect to the remote

tablet.

I was working on the tablet when the conection was lost. When I spoke to the person with the tablet it was stii conected to the internet the conection was not lost.

I can only imagine that with the free version you only get a set amount of time.

Is this correct

Any help appreciated.

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Posted by wdhelpdesk
Henagon

Re: your license limits the maximum session duration to a partner, immediate reconnects are blocked. Please try later or

Same problem; we do use it commercially and all of our users are now dead in the water working from home in the snow, accessing workstations at the office failing. Complete failure and unacceptable.

WD Help Desk
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Posted by J_Marley
Henagon

Re: your license limits the maximum session duration to a partner, immediate reconnects are blocked. Please try later or

I am getting the same issue. I am trying to connect to my home computer to check on the progress of a 3D print I have going.

Even though it said it thought I was using this in a business environment, it was still supposed to give me five minutes of connection. Instead I was only able to stay connected for about 30 seconds and then it disconnects me. Then it prompts me to buy a business license, but states that "use of TeamViewer with family and friends without any financial compensation is considered as personal use." Really? Then why can I not connect to the computer I have had connected to my account for the last 5 years?

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Posted by J_Marley
Henagon

Re: your license limits the maximum session duration to a partner, immediate reconnects are blocked. Please try later or

I'm pretty sure that the free license isn't meant for commercial use... thus the reason they started doing this in the first place.

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Posted by pgmeer
Henagon

filling out commercial reset form

got the dreaded commercial use detected again.  Does anyone know if when filling out the reset form, is the TeamViewer ID it's asking for is the ID for the PC/Mac where the connection is coming from or the ID of the remote connection?

if it's the remote ID, i'll have quite the list of forms to submit.

I'm hoping it's just the ID where the connection is coming from.  Then I only have a few IDs to request a reset on (the ones I usually use to remote to family members)

Thanks

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Posted by ClaudioCiav
Electron

Wrong commercial use detected

I have this problem by some days:image.png

But I don't use TeamViewer free license for commercial activities.

Why did it success?

 

 

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Posted by bazbsg
Tetragon

Re: Time-out

@tdc4266 Assuming you are not facing the problekm that this threa is about, Commercial Use Detected, there is a timeout after three hours on the free version. Unfortunately it's not three hours of inactivity, but three hours of connection, because it will cut you off while you are doing something or while a file is being transferred. You should be able to reconnect immediately.

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Posted by Tkhan2020
Neutron

Using TM between my laptop and my PC - its asking me to upgrade to a full commercial package!

Is it time now to start looking for an alternative to TeamViewer? I am using this between my mac and my pc, most of the time they are on the same network and router, at times i am out and about and want to access my PC at home. So this is not really a commercial use but a personal use. Since few weeks TM has started asking me tpo up grade to a full paid plan! 39£ / month!

So what can i do to use this as a free version. If not then i'll be move off TM for good, probabaly not the only one.

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Posted by katieleigh2020
Electron

Team Viewer free session cut very short

When I try to use teamviewer now, the session closes out after 2 minutes. That is not nearly enough time to get anything done. What happened? How can I get the regular sessions back? 

Is it just me or has teamviewer gotten so much worse lately? 

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Posted by Carlos_Sosa
Proton

TeamViewer assuming I'm using it commercially

I use TeamViewer once in a blue moon. Maybe half a dozen times a year. Usually to help my (three-member) family. 

Now it assumes I'm using it "commercialy", there's no way to contact support unles... I pay the commercial version. 

There's no way I'll pay this much to connect a couple times a year. So I guess TeamViewer decided "*** all the users" and I should just move to one of the other dozen free alternatives and stop recommending it?

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Posted by Stephen23492
Henagon

Re: TeamViewer assuming I'm using it commercially

I dont have a subscription - I'm a free user, but I want to delete my account as I've given up with this product and I'm now using a different tool which is much better for infrequent user like me.

Can anyone point me to the process to remove my account and completely delete my details from teamviewer systems?

Thanks

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Posted by kwilleke
Trigon

Re: TeamViewer assuming I'm using it commercially

You use Windows ? Windows 10 ?

1)UninstallTeamviewer ;

2)Search the harddisk(s) for "teamviewer" and delete all Windows can find;

3)Now carefull : start "Regedt32.exe" as Administrator. Export the complete registry. Search the Registry for "teamviewer" and delete the entries or values. ... But as I said : be carefull and do this only if you have any idea about what you are doing and you know how to import the "old" registry . Otherwise leave the Registry alone, please, and do only 1 + 2

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Posted by TLMurray
Henagon

The free vs commercial issue, with different information

Many posts just say the problem is here,  but for myself I did a bit of digging. I've used TeamViewer to access only one other computer --- maybe one other person, once -- in years. I sent in the paper form Jan 17 but have not heard back. Anyway, I might have some theories about this.

Since the end of July I have had one Mac stolen, received two defective replacements, and then this one I am on now. I wonder if thse old Macs added devices that are no longer and TeamViewer thinks I have several Macs with the same serial.

Even this one has an issue and is soon to be replaced, so is there a URL where I can remove even this device? I saw a page to remove devices, but I can't for the life of me remember the URL.

Another tidbit is that I scanned the log file and saw this:

[Removed by a Moderator due to Community Guidelines]

I have no idea where the master is or what it is, so all I can guess that because I've been through four Macs in the last four-something months (and even more earlier, counting my ex-wife tossing one down the stairs, and others), that the service is looking way back at an installation long ago.

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Posted by Marecki1121
Henagon

Problem with a license

Hey i have problem just like in this topic.
https://community.teamviewer.com/t5/General-Questions/License-problem/m-p/67552#M30983
Yesterday just only on one device when i try connect to other comp i see i have 5 min per connect but its end after 56sec.

I use free license.

I never see this before, how i can fix it ?

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Posted by Raidenko
Photon

TV 15 keeps closing my RC Window

 This started a few days ago and won't go away. It pops up a message that I am using it for commercial purposes and makes me wait 10 minutes to reconnect. I am not using it for commercial purposes, I am trying to fix a problem on a family members computer. 

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Posted by shebvon
Photon

Trial Expired and Cannot Access Free Version

Help!!!

I uninstalled Team Viewer several times.  I deleted my company several times. 

I logged out of my account several times. 

I cannot get into the free version.

Please reoslve .

Thanks,

SHebvon 

Posted by betyarr
Electron

Commercial use

hi!

approximately 2 weeks ago the teamviewer started to warn me that I use the program for commercial use and in a few minutes it will break the connection.I don't know why TW does it,I use the program for personal use: there are some old people in my family to whom I often give help with their computer.

how can I let TW support to know that I don't use the software commercially and stop warning me?

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Posted by BrianKewai
Henagon

Declaration of private use

I am not using TeamViewer on the aforementioned device for
- Connecting to a device at work
- Providing support to colleagues
- Providing support to customers
- Monitoring and administering devices in a commercial environment
- And other activities that are directly or indirectly paid
I am aware that the TeamViewer GmbH is entitled to block my device completely in case of
detected/verified abuse.

i have a question, if i use teamviewer to help random guy to install a game/ fix bug that doesn't allow to play a game well; specifying that i'm not a developer or a support member of that game (I'm practically one who just plays with it). also not gaining anything
am i "Providing support to customers"?

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Posted by ZHwan
Photon

Apply for personal use

Hello
I use teamviewer very well. But it continues to end with commercial use.
I use it to play computer games remotely. Is this a commercial use? I hope this solves your problem.
Thank you

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Posted by wireproof
Photon

Re: TeamViewer ID Reset To Free? - No It Has Not

I've had the same issue! I've requested a reset and they claimed to have "reset my account to free" but immediately got the commercial use detected once again! I've had to resort to **Third Party Product** just to do anything basic but it's not as good as TeamViewer. I've been using TeamViewer for years without an issue, and often check my computer when I'm at the store, on vacation, or even in the bedroom! I don't even own a business let anyone have any affiliation with a business besides my own day job but I couldn't even use TeamViewer for work even if I wanted to! So frustrating with 200,000,000 users you could figure out how to fix your broken system. 

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Posted by zinokkk
Electron

teamviewer thinks im using it commercially

hi,

im on a holiday in australia and accessing my computer from different airbnbs and now my licence got restricted.

how can i use it again?

best regards,

fabian

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Posted by Retrograde
Henagon

Re: Error trying to connect - says I need a commercial license

I had ready been cleared and they flagged  me again. This is crazy. 

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Posted by akapepe
Photon

Re: Error trying to connect - says I need a commercial license

I have had this issue and I have filled out everything they have asked and I still get the message. I feel they might be trying to do away with the free service. Also, what do they consider to be a commercial business?  

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Posted by Bonzadog
Henagon

Is the incorrect commercial useage due to VPN?

I now regularly use a VPN (may change location).

Was this the reason why my non-commercial activity was regarded as commercial and blocked? .

 

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Posted by javascriptvoid
Electron

times out saying i am using commercially when I am not

I keep getting timed out for commerical use, when i have never used it commerically.   I have 3 different systems I have used it on to connect to for personal projects and no of them are servers, or anything like that.  I just dont want to physicaly be in 3 places all the time. 

Found another topic but everytime i go to try to submit a ticket it send me back to here.  I cant get support or submitt a ticket.   

Somehow it thinks i am using this comericaly and that incorrect.  

So how can you get support when everytime i click submit a ticket it sends me to community, and back around in the circle again.

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Posted by phatent
Henagon

Re: times out saying i am using commercially when I am not

it seems like we as the free user base not using it commercially is planned to be a paid user base as there is no support for the "free" user for non commercial use. I was born in Germany not far from HQ of TV and I was told on the phone that I should write into here but if there is no avial what purpose does it have when no rep no tech support and basically no one from TV team actually gets back.. I submitted the hard copy form with my personal signature I think a month ago or even more and have not even got a: "hey thanks for your effort sending in the form we´ll get back to you in 24 hours, 72 hours, a week, 3 months, 6 month or go **bleep**en buy a license as we do not want free users to be" response... any of those would do for me... I am considering to move on as the way I am treated for a user that practically used TV from launch or close after I feel that me being accused is not in the right place... It happened once already which went fine as I wrote an e-mail, they responded (wonders happen) and I was set back to free licence again... that was 5 or 9 odd years ago.... the company is in business sind what 2005??? I think I started uing it shortly after... around 2006.... but long story short, don´t count on too much help if at all... I am slowly starting to give up on TV and the company... it is a great product but there are alternatives just as good apperantly.... 

 

 

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Posted by arruga
Henagon

trial

Hi
I had a case which was closed but problem isn't resolved yet.
The case is #33143914

After assessing my situation, TeamViewer replied: "Your TeamViewer ID has been reset to free"

However, I still cannot use it on my laptop.
As soon as I sign in, immediately I get a "trial version expired" message, before even attempting to connect to any machine.
Uninstalling and reinstalling doesn't do anything
It's as though my account is frozen in the "trial expired" state and the reset you mentioned hasn't taken place.

Now I can't even raise a new ticket as I'm not a licensed user.
How do I free my machine?

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Posted by joergent
Henagon

TV is breaking the law Gesetz gegen den unlauteren Wettbewerb (UWG)

in particular § 5 Irreführende geschäftliche Handlungen

I have trusted the marketing statement that for private use, the TV program is free of charge.

This is not true. After complaning about incorrect blocking due to Commercial Use, I have now been limited to 1 minute sessions, which makes the Teamviewer program totally worthless.

The statement about free private use is thus a criminal statement in contradiction to Gesetz gegen den unlauteren Wettbewerb (UWG) §5 in Germany and similar marketing laws in other countries.

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Posted by DanMor
Digon

Re: Contact supoort

I called the phone, but it's not answering.

I posted the message via form of unblocking for uncommercial use, and marked checkbox on the form "Quote to email". But didn't get any answer nor quote to email. Did you get my filled form? Could you please check?

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Posted by Iankett01
Henagon

Re: Commercial use suspected or Commercial use detected (i am private user)

I have the same problem, and would like to find out how to explain to TeamViewer why I believe I am definitely a "Personal Use" user.

I have only 2 laptops in my house (registered with TeamViewer) plus now, as well as my elderly (96 year old) mother's old Win 7 desktop PC, a new Windows 10 based laptop, which I am going to transfer her usage across to, as I can teach her to adjust to the differences.  In fact, I virtually never use TeamViewer (as wonderful as I know it is) except to keep a check on how my dear old Mum is going.  We live in country Australia, some 50 kms apart, and mum lives alone. Any help greatly appreciated.  Iankett

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Posted by johnzageek
Digon

Re: Is the incorrect commercial useage due to VPN?


@Bonzadog wrote:

I now regularly use a VPN (may change location).

Was this the reason why my non-commercial activity was regarded as commercial and blocked? .

@Bonzadog

Not likely. Teamviewer in and of itself is a VPN baqsed app. Multiple VPN connections can certainly gum up the works. But teamviewer uses what would seem, a fairly overactive polling system <client <---> server> to validate the apps usage.

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Posted by Bonzadog
Henagon

Re: Is the incorrect commercial useage due to VPN?

Then why and how does teamviewer "know" whether I am using a free version commercially or not?

What must I do to stop this happening again -- the reassignment to non-commercial took a long time.

I have been falsely classified as commercial although I am using Teamviewer  for my own home computers. It took a long time to get reaccepted as a private user and I switch to **Third Party Product** - which I find just as good as TeamViewer. I cannot trust Teamviewer since I think the commercial check is error prone.

I hope this get sorted out.....

 

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Posted by johnzageek
Digon

Re: Declaration of private use

If you are just helping a friend with something on their system, that is not a violation of Teamviewer TOS.
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Posted by Bonzadog
Henagon

Re: Declaration of private use

 


@johnzageek wrote:
If you are just helping a friend with something on their system, that is not a violation of Teamviewer TOS.

I was not even outside my local WLAN. That is what surprised me when I got falsely
Charged with being commercial. I still think  VPN had something to do with it.

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Posted by Elric
Photon

Re: Apply to switch to Team Viewer for personal use.

I have the same issue.. Any solution?

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Posted by jasonryan
Henagon

OSX Catalina - Session Timeout within a minute of use

Hello -

I recently upgraded my Late 2012 Mac Mini to Catalina and Team Viewer no longers works, whereas it worked perfectly fine before updating the OS and to TV version 15.

Every time I start a Presentation, it starts up normally and then within a minute it shuts down on its own saying the "Session has timed out".

I've checked all permissions in my Mac's settings and everything was granted full access, so I am not sure what is happening here.

Any insight would be much appreciated.

Thanks

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Posted by Neo_Bahamut_19
Photon

Re: Is this Commercial Use?

You did NOT solve the issue.Thanks to your extortative practices, I can no longer access my personal Hyper-V, I shall go elsewhere for a solution to my issues.

I hate when "technicians" say "give me a thumbs up" after putting down useless mutterances that don't address the issue.

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Posted by Cody1121
Photon

Free license issues

ok so i have used teamviewer if i can remmber in 2012 or so i have always used it free because i only conect to my main computer and my home server in the other room. lately i have been having issue with conecting to my server yet i have done then for the passed 3 years when i had issues. i have no idea why teamviewer thinks im useing it commercially yet im only going on my server/home pc so if this cant be fixed or i cant get help i will have to find another way to remote into my two computers

~Cody .S

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Posted by Sapass
Henagon

Re: OSX Catalina - Session Timeout within a minute of use

Hi Jason,

Make sure you are not, like i am, false detected as a commercial user of TV. Teamviewer has now an agressive politic with personnal user to force them buying a pro licence. It shut down connection afeter one or two minutes, and it block reconnection for 10 minutes.

There is a page on their site to alert false positive but, in fact, they never respond (i tried 3 times) and all we can do is stop using this software and find an alternative. I actually use RDP for my HTPC, but i still didn't find a way to help my blind father with his phone.

Thanks Teamviewer :o(

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Posted by Sapass
Henagon

Re: Contact supoort

Stop dreaming, they NEVER respond to tickets, i made many since i'm false detected as commercial and never had a single answer. They just don't bother free users anymore, i think no one at teamviewer even read this 96 pages subject.

 

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Posted by Sapass
Henagon

Re: Wrong commercial use detected

Don't worry, it's just Teamviewer Company that decided to **bleep** all their free customers. Cheers.

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Posted by Michaelweb93
Electron

PROBLEM TEAMVIEWER

Hello,
I have a MAC and I have updated my TeamViewer to the latest version.
But now for free as a private individual nothing works and only for "commercial use".
How do I get private use?

Thanks is urgent and regards.


Michael

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Posted by Bonzadog
Henagon

Re: PROBLEM TEAMVIEWER


@Michaelweb93 wrote:

Hello,
I have a MAC and I have updated my TeamViewer to the latest version.
But now for free as a private individual nothing works and only for "commercial use".
How do I get private use?

Thanks is urgent and regards.


Michael


Well it took quite some time go get back to being non-commercial. One must fill out a declaration (and sign it) that confirms you are not a commercial user. All this is a pain in the nether sides and whether all this helps is also questionable. I am now trying out **Third Party Product** -- so far that is free. I understand that Teamviewer must make money and I would buy a one-off price for TeamViewer for non-commercial usage....if not too expensive.. But the current commercial or not detection does not work well - if at all.Teamviewer need to address this, assuming it is now a company policy to make life difficult for non-payers.

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Posted by jasonryan
Henagon

Re: OSX Catalina - Session Timeout within a minute of use

Hey @Sapass -

Nope, it says "Free License (Non-Commercial Use)" at the top of my TV window, so it is not that. Something else is happening here causing sessions to just close after 1 minute.

Thanks