TeamViewer thinks I’m using the software commercially!

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Posted by
Henagon

Technical question

Hello, when connected to a remote computer, it throws me out after a few seconds, as it was suspected of commercial use. I have 5 devices connected: a personal computer, a personal smartphone, 2 parent computers (I help them sometimes on some issues), and a personal computer at work. I do not use team viewer for commercial purposes, please unlock my account

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Posted by
Henagon

commercial use detected still

to be truthful im getting a little fed up of teamviewer i have been using the software for years but the last year i have had several false commercial use detected. the 1st time they reset my teamviewer id but now its not working on any of my families computers. when i go to connect i get pop up to say commercial use detected then kicks me off. i have sent four tickets up to now and recieved no reply. i also rang the 0208 number to be told get off the line this is for paid users and that i have to shut up and wait. i dont feel 4 weeks is satisfactory when it says on the site 7 days. if teamviewer cant get there act together can anyone recommend other free remote assistant progarms

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Posted by
Neutron

Re: commercial use detected still

I've been using teamviewer free for years to help my friends, coworkers and my elderly parents.  for the last 6 months or so, I've been getting the same Commercial Use error.   Teamviewer support even looked into it and the deemed my account as free and reset it.  Now , the first time of trying to use it when my parents are having a windows update problem, I can't use it again because of some new algorithm is messing things up for us all.  I'm so perturbed right now, I'm so mad I can't take care of my mom.

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Posted by
Henagon

Live customer service representative

I need to talk to a live representative to discuss the fact that I have never used nor have a need for commercial use but they have tagged me as a commercial user.  However, they don't respond to the requested information I sent in to show I am not a commercial user.  How do I contact someone at TV to discuss this?

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Posted by
Henagon

Re: Commercial Use Detected

It gets even crazier.

I posted earlier how TeamViewer monitors and detects the network that you are using TeamViewer on.

In my case, I was using TeamViewer on my company's network.

I discovered that my company's TeamViewer *Enterprise* license expired on the same day I started getting "corporate use detected" warnings for my personal TeamViewer sessions.

Once my company paid-the-bill and the Enterpise license was restored for my company's network, then *all* TeamViewer sessions, corporate and personal, were successful.

So, if you're receiving the warning messages about corporate use, or you see your sessions suddenly turn to "Free-to-use" but expired, check with the network admin and/or the finance department of the network you are surfing from.

Also, the email that TeamViewer sends for expiring Enterprise licenses gets flagged as spam - making it even more difficult to monitor.

Hope this helps

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Posted by
Photon

Connection Blocked due to commercial use

I continue to get blocked from being able to connect to my PC from my Laptop. Teamviewer reason is I am using it for commercial use. This is not the case. I have tried to reach out to them on FaceBook and online. Nothing works. 

I use my laptop (which is slower than dirt) to connect to my PC so  I can browse the internet or update my budget. Really nothing more. 

I refuse to pay teamviewer for what should be free for personal use. Any help would be great. I have already complete a form that was suggested to my from their FB and they still block me. 

For the moment I use Chrome Remote Desktop to access my PC. At this point I should just go buy whatever I need to make my PC Wi-Fi compatable and be done with teamviewer all together. 

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Posted by
Digon

Re: TeamViewer thinks I’m using the software commercially!

Guys, I filled the form more than 1 month ago, and didn't get the answer from you. What is a problem here?

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Posted by
Digon

Re: Your trial period has expired!

Guys, I filled the form of wrong commercial suspect more than 1 month ago, and didn't get the answer from you. I am using the Team Viewer only for personal purposes, but it's working only 1 minute now. What is a problem here?

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Posted by
Henagon

Re: Meet the Team

Can I have a explanation to why I have put a ticket in once a week the past 4 weeks and had no reply. Keep getting commercial usage detected. I am unable to use software on my family pc until its reset. I rang support line to be told get of the line and wait. 

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Posted by
Henagon

personal user help request

Hello. I am a personal user. I am not a commercial user. I can't use it due to trial period error. Could you please help me?

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Posted by
Digon

Re: personal user help request

I have sent a ticket for "commercial use detected", filled out the form and emailed it back in and still no response.  Why does this take so long to resolve, and why can't anyone take the time to respond to tickets/forms/inquiries??  This process is insanely long!

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Posted by
Trigon

Re: personal user help request

Yes, I think we have all gone through this long stage of getting re-accepted. What Teamviewer hope to achieve from this is difficult to ascertain, but Teamviewer is losing a lot of people. I like teamviewer but no longer have any trust in it because one does not know if one be regarded as a commercial user in future and the long, long wait to get recognized as a non-commercial user. Not one of your best ideas, Teamviewer -- I fail to see any strategy in your current course..
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Posted by
Electron

Commercial use on a single instance

Hello there,

I am aware I should be completing a form in order to get help with my issue. However, I do not have the available information to do fill it. To make this simpler, I will tell you my entire setup in a few lines.

Laptop - I use a laptop to access my computer and work on coding whenever I'm not busy in college.

School Computer - Well, pretty self-explanatory

Desktop - What I store my coding tools and everything of the kind/What I remotely access

I am able to log into my Desktop from the School Computer without receiving a commercial use suspected message then a connection expired. Friends logged into my Desktop to test it as well without an issue.

However, I am not able to log into my Desktop from my Laptop. I automatically get both messages and my Teamviewer gets locked. I do not use anything other than Discord, Word, Google Chrome and sometimes a game or two on Steam on the Laptop.

My friend logged into my Laptop without receiving any messages. Everything went well. 

Why is the commercial use message only happening whenever I use Laptop to Desktop ? How can I tell which device to provide in the form? I'm really unsure what to do.

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Posted by
Henagon

My teamview was blocked. I am using teamviewer as non-commercially.

My teamview was blocked. I am using teamviewer as non-commercially.

My account is: [The personal information has been removed as per the community guidelines.]

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Posted by
Digon

Re: My teamview was blocked. I am using teamviewer as non-commercially.

TeamViewer, have you ever thought of the fact that it takes so long for you to resolve these issues that there is no way that the majority if not all of us could be using this commercially, or we would be losing tons of business??  Doesn't even make any sense.  If all these people were using it commercially, thier business would be in trouble since it takes close to a month to resolve this simple issue.



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Posted by
Photon

Re: My teamview was blocked. I am using teamviewer as non-commercially.

Same for me. Using TV in a home environment, then getting a popup that my connection will be limited to 5 minutes (which would be kind of okay-ish), but then I get kicked after 1 minute and are unable to reconnect.

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Posted by
Digon

Re: TeamViewer thinks I’m using the software commercially!

Hello,

this is my first visit in this community. And it is not a pleasant one. It seems like teamviewer is ignoring questions and feedback from unlicensed / non commercial users. I already wrote a feedback to this issue, and hoped that it would be resolved, but neither it was resolved, nor did some body of the support team try to contact me to help solve the problem.

I want to know, what i must do to remove the classification as commercial use from my account - or if this is not the case, get a confirmation that the partner which was visible in my latest logs that i sent with the feedback form, is classified as commercial use.

But regardless of what team viewer thinks, we both surely dont classify as commercial. We use team viewer only once in a while,  no more than two times in less than 6 months, so this really can not count as commercial.

I urge teamviewer support to contact me with this issue.

If they wont contact me, I will tell my friends to remove the free license and use any other remote access software that is available on the market.

Greetings

Wolfgang

 

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Posted by
Digon

Re: Teamviewer 15 and Teamviewer Host 15 license

@SAA,

I suppose, that it is considered commercial use, because the teamviewer id on your commercial pc is a commercially used pc.

I ran into this trap earlier this year, and teamviewer did not think about replying to my support / feedback form since then.

And I still dont know, how I could use teamviewer with two different licenses on my personal computer at home. I would like to be able to connect to my friends with my private non commercial ID and connect to the computer in the office with the quicksupport software our company has licensed.

Greetings Wolfgang

 

 

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Posted by
Henagon

timeout

I am home user.....it thanks I am a businesss.....help

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Posted by
Neutron

Judged as Non-Free user

Hello. 

I have used Teamviewer since years and somehow I was recently marked as non free user.

I used Teamviewer to help my parent, my gf or my friend with their laptops.

After being marked I cannot help them anymore since the sessions only last couple minutes.

Is there any way to get my free license back?

 

Thanks in advance

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Posted by
Photon

I took bad version for comercial user

Hello,

I took bad version for comercial user no for free user. Please change me this licesne.

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Posted by
Digon

Re: I took bad version for comercial user

So, I've put in my request to go back to the free versionin mid February.  Sent in the additional form on March 4, and STILL have not been restored.  Why in the world does this take so long, and why doesn't anyone respond?????  Customer service for TV is absolutely horrible!

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Posted by
Henagon

Re: Commercial Use Suspected form - unable to process request because of Commercial used suspected....again

Ive been using TV for w while now and i have found that when I try to connect to my daughter laptop when she is in Hawaii, I keep getting disconnected because of a slow internet connection. The same thing happens to my brother in Vegas.  Now...if i try to reconnect after being connected for 30 secs i then cant reconnect for 15 min.   Teamviewer has removed the flag several times, but now I cant even use Teamviewer to remote into a computer at my home for the same stupid problem.  I'm not understanding why i keep getting flagged for this.  I reached out to teamviewer several times and now i get no responce.  If my family didnt need my help i would not even think about using teamviewer anymore.  This is so **Bleep**. i've tried to call for support, but i keep getting hung up on.  Any suggestions on how to get someone for help to fix this?

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Posted by
Trigon

Re: Commercial Use Suspected form - unable to process request because of Commercial used suspected....again

This is a nervy "Never Ending Story". I fail to see why Teamviewer is pursuing this course, but as I wrote before, I assume a rather new manager came out this gem. It is destroying TVs good name and Image. People will look for alternatives. I assume this is exactly what TV wants - cut the freeware...perhaps commercially sensible, but let us have a clean cut then and not this slow death.
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Posted by
Digon

Re: About personal use

yes everyone that has a personal use account  is getting flagged

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Posted by
Henagon

Re: TeamViewer thinks I’m using the software commercially!

I submitted a commercial use form almost 2 months ago and I have not got any feedback. Meanwhile, I still cant connect to my moms computer and she has constant issues.  

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Posted by
Henagon

Re: Teamviewer 15 and Teamviewer Host 15 license

I finally spoke to someone from team viewer by calling the sales number for support and they told me that the reason that i was probally flagged is because the internet connect connection of the computer that i'm trying to connect to is probally a commercial internet.  Well...I just thought, arent they all? or were they feeding me bull.  Reason i think so, my daughter does not have internet where shes visiting and so she goes to dennys or the Hotel and uses their wifi, well this is a commercial internet for personal use or at her condo where they provide internet vie Cox Communications or at my other daughters internet in her dorm room is commercial internet.  I even have comcast at home and i get flagged just for logging into my computer at home....the same house. Is that commercial?  So whats the point?  

I asked the IT guy at my job about this and he said that they are lying about the connection because Domains tells if the internet is business or not. Example (Comcast Business or Comcast residential, Cox Business or Cox residential, WOW Business or Wow residential)  I dont know how they tell, but if my connection is in my home, then its a home internet.  Am i wrong?

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Posted by
Digon

Re: Teamviewer 15 and Teamviewer Host 15 license

HELLO TEAM VIEWER, DOES ANYONE ACTUALLY WORK HERE?????   I have done everything you have asked for and still NO response or restoration.  I started this process February 20, then when I was asked to fill out the exemption form, did that on March 4.  Now over a week later from that STILL ZERO RESPONSE.  This thread is full of the same issue and you apparently do not care at all about your customer service.  I have been using this for quite a while now and can't believe the lack of contact and support.  Clearly no one complaining of this issue actually uses TV commerciall because we would all be out of business by now waiting about a month for a response from you.  Why can't you get it together on this issue?!?!?!?!?!?!?

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Posted by
Electron

Re: Commercial Use Suspected form - unable to process request because of Commercial used suspected....again

Got a response to my unlock request. "Your TeamViewer ID has been reset to free TV:**Please do not post TeamViewer IDs**"   But ... the first thing I saw was a message about commercial use and extortion of money.   Nothing changed.

 

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Posted by
Trigon

Re: My teamview was blocked. I am using teamviewer as non-commercially.

I suspect the long delays are deliberate and is a filter to see who really is a non-commercial user for the reason you mentioned. @TeamViewer: Can you please stop this practise and if the free version is to be scrapped then tell us. That is much better than your current practise or release a non-commercial viewer for a reasonable yearly fee. But stop the current TeamViewer non-commercial application policy.
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Posted by
Trigon

Re: Account is free but session log out automatically saying business trial

The solution does not work after 3 attempts!!! I'm not using commercially whatsoever.
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Posted by
Electron

Re: My teamview was blocked. I am using teamviewer as non-commercially.

I am having same problem. Use Teamviewer to help my family and it thinks I am using it commerically. I am not using it commerically.

Please advise how I  can fix this issue.

@TeamViewer 

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Posted by
Trigon

Re: My teamview was blocked. I am using teamviewer as non-commercially.


@orion330 wrote:

I am having same problem. Use Teamviewer to help my family and it thinks I am using it commerically. I am not using it commerically.

Please advise how I  can fix this issue.

@TeamViewer 


You can't, try reading the comments preceding yours to get s good idea what's going on here

Sorry to sound harsh but unfortunately it's true.

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Posted by
Henagon

Commercial problem

Hi I use a free version program. Even though I don't use the program commercially, I get error that I use it this way and my connection is blocked for some time. The problem arose when I used it to connect to my girlfriend's new computer... 

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Posted by
Henagon

Petition for revision

I really really hope TV will rework this system into something more reasonable.
At the moment, they're just making life worse for users AND themselves.

All kinds of babies are being thrown out with the bathwater here.

What we need is:

  • Less faulty "detection" / more real-life realistic definition of commercial use, to avoid those countless false positives in the first place
  • Dedication to resolving the logged issues. Replying to people. Following through.
  • Once a user gets restored as free, which ever steps led to the initial flagging need to be whitelisted for that user, otherwise it'll just happen again

I've started a petition on Change.org:

http://chng.it/XpxmpVHKdZ

Please sign and share. Maybe we can get their attention.

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Posted by TeamViewer Star
TeamViewer Star

Re: Petition for revision

Buonasera @Black_Platypus,

ti rispondo in italiano, dato il link con la petizione che hai riportato è italiano. Il primo suggerimento è quello di evitare di utilizzare espressioni figurative: il destinatario è spesso madrelingua tedesco e difficilmente potrebbe apprezzare/capire la frase del "criaturo buttato con tutta l'acqua del bagnetto".

Fatta questa precisazione, ci sono due cose che sono difficilmente attuabili rispetto alla tua richiesta. Primo: le politiche di controllo tra uso sospetto e non sospetto sono a totale discrezione del fornitore. Non penso che una petizione possa risolvere. Puoi vedere se nel mercato italiano esistono alternative e mi pare di si.

Secondo: si tratta di un momento contingente, legato al COVID-19, quello che sta creando disservizi nel fornire risposte tempestive ai quesiti degli utilizzatori. Non mi riferisco esclusivamente a quelli di TeamViewer. Ti posso assicurare che è tutta l'infrastruttura di rete mondiale ad essere sotto stress, dato che in brevissimo tempo è radicalmente cambiato il modo di utilizzare internet. Molti provider hanno venduto in passato connettività alle famiglie sapendo che il loro utilizzo sarebbe stato prevalentamente concentrato nelle ore serali e nei festivi, mentre negli orari lavorativi erano le aziende ad occupare la fetta maggiore della banda. Ora che tutti si collegano da casa e a tutte le ore, potrai ben comprendere quanto il sistema stia cercando di rincorrere e star dietro alla nuova domanda. Si, ci sono stati dei disservizi e continueranno ad essercene nei prossimi giorni, poi piano piano il sistema si assesterà. Questa è una Community e quelli che ti rispondono non seguono spesso la parte commerciale, ma principalmente problemi legati all'utilizzo del prodotto. Se hai avuto un disservizi e sei un cliente, esiste uno strumento per l'apertura dei ticket; anche in questo caso le risposte potrebbero non arrivare nei tempi che ti aspetti, ma da utente pagante hai tutti gli strumenti per rivalerti. Una petizione, in questo senso, non serve; meglio lasciarle per questioni di più ampia portata collettiva.

Fatte queste due osservazioni, ne aggiungo un'altra. TeamViewer è uno strumento che consente di assistere le persone a distanza; è nato dunque principalmente per risolvere la mission delle teleassistenze. Pensare che collegarsi da casa al proprio pc dell'ufficio corrisponda a lavorare in smartworking è una delle cose che ritengo sostanzialmente assurde. Non è TeamViewer lo strumento per operare in smartworking.

Sostanzialmente mi dispiace per i disservizi che hai rilevato e ti auguro possano essere risolti nel minor tempo possibile.

Cordiali saluti

Domenico Langone
MCSD: App Builder
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Posted by
Henagon

Re: Petition for revision

@DomLanChange.org just gave me the *.it TLD Link to share. I assume it's supposed to be a mnemonic device and a readable, short address ("change it" -> chng.it)

I think Google Translate did a good job though.

I'm German myself, but I think the saying "to throw the baby out with the bath water" is commonplace enough.
But I appreciate your concern that figurative language should be avoided and I removed that part.

I know that it's up to TV and their contractors how to go about flagging IDs. But since it's clearly going poorly and they're creating lots and lots of unnecessary work for themselves with the way things are right now, I am strongly advocating for change.

I hadn't much considered COVID-19's effect here. Thank you for pointing it out.
However, most of the 99(!) pages this thread has should have nothing to do with that.

Of course I'm not a paying customer, that's why I'm here. I was looking to see what everybody else's experience was with resolution to the problem, and it did not look great.
Now I'm trying to see if we can inspire some reconsiderations.

I don't know what you mean by smartworking, but neither do I have an "office PC", nor do I plan on sitting in a remote session for hours trying to work on my home PC (although I would defend the latter if I had to).
Currently I'm trying to get some configuration things done and copy some files from home while I live in a rehab facility with my laptop for all but 4 days per month; and in general I have friends and family I'd like to help on an irregular basis.


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Posted by
Henagon

Flagged License

This is getting really annoying. used teamviewer for years with no problem. Now my home main PC gets flagged I can't connect to it for longer than 20 seconds before it kicks me off, I submit a ticket and now my server PC at home gets flagged. What the **bleep** is going on. I've tried submitting the stupid ticket to get it unflagged but nothing happens. Im the only one connecting to my own PCs how is it even flagging it.

 

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Posted by
Henagon

Pardoning a Free Account

Hello, I keep getting a message stating my free account was used for commercial use. I only use Teamviewer to manage my PCs on a local LAN (daughter's PC, etc..) and I help my Auntie who is old and struggles with tech. I filled in a pardoning form to this effect but haven't heard back from Teamviewer for a couple of weeks now so I'm not sure what I should do next. Please advise if anyone can help.

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Posted by
Henagon

free license

hi

I am disabled and i use teamviewer to control my other computers in my house 

it is really helpful when I am in bed

i only use it to control mine 

can you help please

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Posted by
Photon

I am using TeamViewer as a free personal account and now I can't connect!

I have been using TeamViewer for Years both when I worked for a community college and in addtion personally.  I retired almost 2 years ago and ever since the use of the product is frustrating.  Support will look at my logs and determine I am in fact only using it personally and it will start working.  Then there is an update that I'm requested to install and after installing it... I no longer have access, no easy way to contact support, and fix the problem.  How can I stop this from happening.  I have a total of 7 computers in my list.  My Windows Desktop, My Windows Laptop, My Mac Desktop, My Wifes Windows Laptop, My Wifes Mac Laptop, My Parents Desktop, and a Friend's Laptop (which I would be happy to remove since I assist her maybe once a year at best because she's a close family friend which we condiser family)... so if anyone can tell me this is commercial use please explain!

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Posted by
Henagon

Why do I get commercial use?

Hi

I'm using Teamviewer to help my dad on remote with his computer, but after upgrading to version 15 I get timeout when I connect to my dad and it says that I'm using it as commercial, but it's strict personal, connecting to him once or twice a year. What should I do to get a free persoanl license without timeout? It has beew working before.

[personal information removed]

Regards

Staffan

 

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Posted by
Henagon

Getting disconnected after 1 minute of connection

Hello.

I am trying to connect to my pc from my second house and every time i use teamviewer to connect i am getting disconnected after one minute of usage. I use teamviewer for personal usage to connect to my pc but this limit of 1 minute makes my life miserable! Please help me!

Thank you in advance!

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Posted by
Electron

Can't use free version - furious

My mother, aged 88, is in isolation for the next 12 weeks. I, as a long-term asthmatic, am in isolation for the next 12 weeks.

I have used the free version of TeamViewer to help my mother with her computer for at least a couple of years. She has very little understanding of what she is doing.

Today I tried to log on to upgrade her version of Skype, so that we can talk to her. I had to spend 30 minutes on the phone talking her through updating her version of Team Viewer, and then update my own. I managed to see her screen for less than 10 seconds before I was cut off and told that I had been timed out!

I have since managed to get on twice more, but each time for less than a minute. And now I am being told that I am a commercial customer and must pay before I can have access.

I have tried opening a support ticket, but the links to do so just keep bring me back to this forum.

I have NEVER used Team Viewer for any other reason than to access my mother's computer.

This is REALLY shoddy.

You either have a free version, or you don't.

I have no idea what to do now. 

It seems that my only option might be to upgrade to commercial usage. But I will NEVER pay Team Viewer after this experience.

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Posted by
Digon

Re: Can't use free version - furious

Hi Lindsay
As I am having the same issue although I am technical I use it to connect to my boys in UK whilst I am in Europe for personal use only.
Either we pay TeamViewer (perhaps twice) for each connection or ...

I am looking at **Third Party Product** and it works on my local LAN ie 2 PCs in the same room or building
As soon as I have figured out port forwarding on my router (Complex bordering on complicated) I will let you know. Theres is lots of help out there although you will have to configure x2 router, yours and Mums (not ideal but thats's protocols)

I hope this helps

Kind Regards


Richard

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Posted by
Electron

Re: Can't use free version - furious

Thank you much Richard - if you get it sorted out, I will try the same!

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Posted by
Digon

Re: Can't use free version - furious

Hi Lindsay

What is alos interesting is a Quick fix such as WhatsApp; there is an extension thro' the browser Opera so then you can send links via WhatsApp

I hope this helps

Richard

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Posted by
Digon

Re: Can't use free version - furious

Hey Lindsay2, 

I use /d TV from kind of the time it hit the market back in the beginning of the 2000´s.... 
I once got put on the commercial line but then there was a customer support and people actually helping... today when I called TV in HQ Germany, (I was born there) I was told that onyl paying customers get support and the "free users" have the froum where no one from TV gives a **bleep** about us.... on their homepage it still says that there is a free version of TV... I will not pay TV for the 1-2 times a year I am helping my parents or friends from time to time as it is just not paying out... I am not making and nver made money with it as if I would I´d frikken pay and make money then.... it is very frustrating that TV does NOT help at all and although I sent my hand signed form to them via mail I had no response since... I believe it was like 3-4 months ago maybe.. I stopped tracking as I am slowly giving up on them... they used to be a great company with a good mindset and very nice support with fast response and good problem solving... I guess resession has them too or somethng else I do not know.... but this **bleep*... 

I hope all turns out to the better for you and your mom. stay healthy and safe. 

Cheers

Martin

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Posted by
Electron

Re: TeamViewer thinks I’m using the software commercially!

Teamviewer used to be great, but now it really **bleep**!!! I only use it to connect to my mother and father PCs and in the past few months it locks me down to 1 minute and says I'm using it commercially. I tried the idiotic "Why do I see 'Commercial use suspected' / 'Commercial use detected'" and the support team came back with "Thank you for your request regarding being unblocked from using the free version of TeamViewer. After reviewing the information provided to us, we were unable to confirm that the submitted ID is being used privately." The account I use to log in with only has ONE PC connected to it... 

Teamviewer team, if you want to stop offering a free product, fine, lock it down to trial only, but if you do continue to offer a free product, stop being **bleep**!!! You have 1000's of posts with this same issue.

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Posted by
Digon

Re: TeamViewer thinks I’m using the software commercially!

I thought, it would be nice to let you hear that Temviewer finally unlocked my computer.

Yesterday I was able to help my father out after he accidentally interrupted thunderbirds update process and was left with no thunderbird at all... Could help him quickly.

Thank you Teamviewer

Thank you community

 

Greetings Wolfgang