(Urgent)How to contact the sales department through e-mail?

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Posted by
Henagon

(Urgent)How to contact the sales department through e-mail?

I have some urgent issues concerning a recent invoice from our TeamViewer Corporate contract. I've been trying to contact someone from TeamViewer for a while now, but without succes.  

Who can I contact about this, and what e-mail should I use for this?

I ask for e-mail contact because of documentation purposes. The e-mail address I got from our softwaresupplier (support@teamviewer.com) as well as sales@teamviewer.com returned my messages.

Please contact me a.s.a.p. this is very urgent!

Thank you in advance.

5 Replies
5 Replies
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Posted by Moderator Moderator
Moderator

Re: (Urgent)How to contact the sales department through e-mail?

Hello @L-Meertens

Thank you for your message. 🙌

In your case, you will need to get in touch with our customer support.
You can open a ticket with this link: Contact our Support now!

I hope this was fast enough...😇

Best,

Jean

French Community Moderator
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Posted by
Henagon

Re: (Urgent)How to contact the sales department through e-mail?

Hi @JeanK ,

Thank you for the response. I've come across that same link before, however it sends me straight to an inlog page, and when I log in it redirects me to the community. Where, as you can guess I can't submit a ticket to support.

This is why I decided to post my message here.

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Posted by Moderator Moderator
Moderator

Re: (Urgent)How to contact the sales department through e-mail?

Hello @L-Meertens

I see...🔍
Could you please send me via private message your invoice number? 🔐

Many thanks in advance.

Cheers,

Jean

French Community Moderator
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Posted by
Henagon

Re: (Urgent)How to contact the sales department through e-mail?

The help desk is closed I cannot even login to my account. Its also locked me out of being able to post a message in the community so I have had to reply to this one. I have raised two tickets and emailed the support, none of which have been responded to. I can log into the account through the website but I have had to keep adding it as a trusted device. I keep getting a limit reached error even though I paid for the business edition. I only have four remote pcs active. Too bad that the original computer I activated it on breaks because I cannot use teamviewer on any other machine! While I can login through the internet and see the remote computers I cannot connect to them, when I click connect the circle just keeps going round and round.

 

 

 

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Posted by
Henagon

Re: (Urgent)How to contact the sales department through e-mail?

Hello I am having same exact issue, cn someone contact me as we need to take off our sales tax as well as we are tax exempt