I work as a system engineer for an IT consulting company and we use Max Focus - (Now part of SolarWinds MSP) as our client management software. The Max Focus dashboard has teamviewer built in as our take control software which I love. When I connect to a client i get a tvc file which I set to default auto open in teamviewer.
The problem is my personal teamviewer account got flagged as commercial use suspected after I worked from home a few times logging into client servers and PC's. I only noticed the block when trying to help my dad from my computers and contacts list. So I get the 5 Minute limit and then a 20 minute lock. The odd part is I can still launch .tvc files from our MaxFocus dashbaord and get no commercial use suspected messages.
1. Can I get my personal account unlocked.
2. Is there a way for me to differentiate when working from home on my personal PC with work's Max Focus (browser based) client management software and my personal use teamviewer account which I use to help out my immediate family. (Father Mother, Father in-law, and siblings in-law)
Thank you for the read and any help
Thanks for your post!
As TeamViewer connections using MaxFocus are licenced connections, whenever you initiate TeamViewer through them, this will not trigger a commercial use message.
However, there is no way to use TeamViewer commercially and personally on one device. This is the same for people using a commercial licence that has been purchased through a company on their personal devices as TeamViewer is being used commercially and so that device is unable to use the free version.
I hope this clarifies the issue.
That does make sense thank you, also how do i now get my personal account unlocked / unflagged from commercial use?
Of course making sure to not use my work version of Teamviewer on my home PC from now on.