Posted by Namhost
Henagon

Why am I forced to update to version 12

Hi,

We have bought a Business Licesnse for Teamviewer 11 but as soon as I try to remote connect to a person running Teamviewer 12 it tells me I need to upgrade in order to connect. Which means I loose my Licesnse and get back on a Free version!

How can TV11 and TV12 not work with each other? That does not make any sense!

1 Accepted Solution

Accepted Solutions
Posted by DFWKen
Trigon
Solution

Re: Why am I forced to update to version 12

I'm going to take back what I said in the comment I made.  

It appears that I can continue using TeamViewer11 without upgrading.  What I have done was to put a button within my application that will download TeamViewer11 Quick Support.  My clients can simply click that button, download, and run QuickSupport without any hassle.  Within seconds, I'm able to log onto their computer and give the support.  

Formerly, clients would try to download the entire TeamViewer application from the TeamViewer website.  Of course, that would download full TeamViewer 12; which I was required to help them through an Uninstall and then reinstallation of TeamViewer 11.  But having discovered the link to TeamViewer11 (wasn't easy to find) and testing QuickSupport 11, I have NO problems.  My clients can click the buttown within my product's Help:About screen and quickly download TeamViewer11 QuickSupport and run it.  Support couldn't be easier for me.    

Thank you TeamViewer

72 Replies
Posted by Nondas
Photon

Re: Why am I forced to update to version 12

Agree 100% - This is a complete & utter joke

Posted by chelomachorro
Photon

Re: Why am I forced to update to version 12

Namhost,

I understand you point. But let Teamviewer develop new features paying for v12.

One posible solution for you is asking your party install v11 in their device.

Cheers.

Posted by Namhost
Henagon

Re: Why am I forced to update to version 12

Hi,

Then why did we pay for a licensed product?  - are we not supposed to be able to connect to any version of the application? is that not supposed to be one of the reason you buy a license in the first place? Most clients that are not computer literate will obvously just go directly to the site and download v12 because they will have no idea where to get an older version - this causes another fuss by sending them third party links to get an older version. Why the hassle?. We are already restricted from new v12 features which I am fine with, now I must loose my license and start with a free version again! 

That's just absurd!

Posted by rahhal
Digon

Re: Why am I forced to update to version 12

I upgrade every year, when they release a new version.  I understand the frustration - but if they made it forward compatible (i.e., use TV11 to connect to a TV12 machine) they would lose a lot of revenue - and I guess that's just not their business model.  So I **bleep** it up and pay. It's still the best remote control app out there, and I've profited from it immensely over the years.

Posted by joecam
Photon

Re: Why am I forced to update to version 12

I just paid about $1,400 for a license a month ago and they kept pounding me with upgrade pop-ups until I had to and everything worked fine for a month. I dont want version 12 and now NOTHING works and their support is absolute **bleep**. haven't been able to get to them for 3 days and now a weekend nobody is there?!?! I cannot access any of my PC's. I cannot even roll-back now because I cannot get onto a **bleep** PC! any suggestions?

Posted by mLipok
Heptagon

Re: Why am I forced to update to version 12


@Namhost wrote:

Hi,

Then why did we pay for a licensed product?  - are we not supposed to be able to connect to any version of the application? is that not supposed to be one of the reason you buy a license in the first place? Most clients that are not computer literate will obvously just go directly to the site and download v12 because they will have no idea where to get an older version - this causes another fuss by sending them third party links to get an older version. Why the hassle?. We are already restricted from new v12 features which I am fine with, now I must loose my license and start with a free version again! 

That's just absurd!


 

Do you buy a license for TV 11 ? or subscription for using TV technology ? 
Why you just do not download TV 12 and start using them ?

Regards,
mLipok , AutoIt MVP

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Posted by mLipok
Heptagon

Re: Why am I forced to update to version 12


@Namhost wrote:

Hi,

We have bought a Business Licesnse for Teamviewer 11 but as soon as I try to remote connect to a person running Teamviewer 12 it tells me I need to upgrade in order to connect. Which means I loose my Licesnse and get back on a Free version!

How can TV11 and TV12 not work with each other? That does not make any sense!


As far as I know TV12 can connect to all older version - also to TV11.
Each older version can not connect to NewerVersion (for example TV 9 can't connect to TV10 ) , and it is quite rational.

 

Regards,
mLipok , AutoIt MVP

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Posted by dwyere
Trigon

Re: Why am I forced to update to version 12

Teamviewer older version has never been able to connect to TeamViewer newer version (such as 10 to 11 or 11 to 12). This has been true as long as I have used the product (going on 6 years). TeamViewer newer version has always been able to connect to TeamViewer older version.

If you are having people download the QuickSupport option from the website, you will need to have them first go to "older versions" on the download page. The QuickSupport link on the downloads page will always be for TeamViewer's latest version.

--
I am not associated with TeamViewer in any way, and all comments are strictly my personal views and opinions.
Posted by rahhal
Digon

Re: Why am I forced to update to version 12

I've been using TeamViewer since at least version 3, and agree it's never changed in this regard.  It's a royal pain to try to tell someone to go to the "older versions" link, when some of them can't figure out how to download and install it without major hand holding.  So I pay about $250 or so each year to update it - sure beats jumping in the car, like the old days.

Highlighted
Posted by Joust
Digon

Re: Why am I forced to update to version 12

I agree. its a complete money grab.

I too bought a license to TV11. i'm very angered by the fact that i am disallowed to connect to my customers who download a trial of TV12.

I will tell all in social media about my experience here and ward them off Teamviewer.

I will find another solution to spend my money on.  This is very poor customer service and exploitation in the extreme.

so very angry right now 

1 Reply
Posted by mLipok
Heptagon

Re: Why am I forced to update to version 12


so very angry right now 


I'm angry every time when I pay a substantial amount (not only for TeamViewer) ...... mostly, I'm angry at myself ..... and it is because I do not earn enough so to have a Porche in a garage and many other things.

But seriously, I just think that my customers do not pay me enough, but this is changing. But the changes are painful.

Regards,
mLipok , AutoIt MVP

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Posted by dcsdiver
Electron

Re: Why am I forced to update to version 12

My simple workaround for supporting users who could potentially use a newer version than I was, is to direct them to a website with a quicksupport link to download the client. I was in the same boat as you having to direct the client/customer through the caverns of teamviewer to the right version/OS. Instead got a cheap godaddy domain, cheap hosting and uploaded the quicksupport exe right on the main index page. The other option is to just email them the quicksupport download link for the same version as you. 

Uninstalling your paid 10 or 11 client and installing 12 everytime is crazy.

Posted by Joust
Digon

Re: Why am I forced to update to version 12

Nope. I am not going to perpetuate this money grab.  Ill count teamviewer as a lost cause.  
There are other solutions that work fine so ill go to them.
Furthermore.  I will tell all about my experience with teamviewer and warn them off too. 
I can see being forced to upgrade to newer versions to get new features. But to criple your paying customers is not acceptable. 
Good luck teamviewer.  
You lost me as a customer.  Payed licence be **bleep**
Posted by mLipok
Heptagon

Re: Why am I forced to update to version 12


@Joust wrote:
I can see being forced to upgrade to newer versions to get new features. But to criple your paying customers is not acceptable. 

I still do not unerstand your problem.
As yous stated, If you have buyed TV11 license .... subscription as I suppose .... so the only one thing you must to do in order to solve your problem is just install TV12, as you should be able to use them with your current license, but to be sure somebody of TeamViewer Staff should clarify this to you via PM or email,  As I am only a normal user, and I can be wrong.

Regards,
mLipok , AutoIt MVP

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Posted by Rcwcrw
Henagon

Re: Why am I forced to update to version 12

Posted by troy
Henagon

Re: Why am I forced to update to version 12

I am in total agreement.  I bought the full corporate version of 10 and was pretty much bullied and pestered to death to upgrade to 11 so i finally gave in.  They produce a version every year and now once again pestering to upgrade to 12. they even remove the easy access links off their website.  try to find the older versions they make it almost impossible.  This use to be awesome software but i am bout done with them and this corp push to get money.  I am going to find new remote software one that doesnt practice this kind of business.

Posted by wisersites
Henagon

Re: Why am I forced to update to version 12

No. Every time I try to connect using V11, it is problematic and reflects poorly on our support team. Our clients want simple and easy, not this. 

Posted by corylulu
Digon

Re: Why am I forced to update to version 12

And that's the thing, I wouldn't feel so bullied into upgrading if (a) I was garenteed updates for a minimum of a year after my purchase and (b) the upgrade costs weren't ABSURD! 

Even if you move to the subscription model, it's still $1000+ a year for almost not substantive features. That's literally more expensive than what we pay each year for Web hosting, Dropbox, Visual Studio, Adobe CC Suite, and various other subscriptions COMBINED! 

I'm sorry, I understand this is a business software, but when this is one of our least used of our software, yet costs more than our entire software suite, updating just isn't justifiable... especially when what is being added is a bunch of **bleep** we don't need and is only really being updating to avoid all the hassles TV builds into their program to be user hostile to people on previous version. 

I do appriciate them calling me after talking about some concerns I had here, but ultimately, the added value to new versions just don't match up with the costs and honestly there main costs for this software is marketing anyways. It's P2P software that probably has no need for more than 3 developers working on it and a license server. 

Dropbox offers me MUCH more value for 1/10th the price. Set a reasonable price point and I'll pay it.... Refuse to and I'll just stick with the old version and you'll lose out on that reoccuring revenue. 

Posted by corylulu
Digon

Re: Why am I forced to update to version 12


@Rcwcrw wrote:

https://www.teamviewer.com/en/download/previous-versions/


Also, you have to use this hidden link to access versions prior to v10.

https://www.teamviewer.com/en/download/old-versions.aspx

Posted by Agustin_Gi
Henagon

Re: Why am I forced to update to version 12

Completly disapoinned with this! 

We have been used 'free' TeamViewer for a long time as a personal use... But some months ago we decide to pay a Licence becouse we become professional... Big mistake... Now can not use this software as was suposed... What about the warranty of a product¿? Do you care¿? 

Never more pay... And I will use other softwares, and for sure my coustomers also... 

This kind of ideas will be 'expensive' at last... For sure!

Bad.. Very bad...

Posted by ab1
Henagon

Re: Why am I forced to update to version 12

Annual license is more expensive than other products.  Use this for small customer support not for regular customers.  Use the vpn software that comes with products.  

SO don't say cough it up. 

Posted by TruearT
Digon

Re: Why am I forced to update to version 12

Respectfully, you cannot be more wrong.
You are justifying a forced update. That's not fair, almos illegal (or is it?).
We all paid users from version 1 to 11 made possible for them to develop new features, but that's not the way they should act. It's at least immoral.
It should have compatibility at least with the last 2 versions or more.
I'v been using it just for a few months and now it's useless.

Posted by TruearT
Digon

Re: Why am I forced to update to version 12

It's completely irrational.
Older should not use the newer features, but al least should connect.
It's not rational, it's immoral and unfair. Just a greedy business model and a dirty trick.

Posted by troy
Henagon

Re: Why am I forced to update to version 12

I will not upgrade again unless they change their pricing model.  It is only through bad press and discussion boards like this that a company changes greedy practices and so i say keep both up untill they do.   I have had countless calls to them and they do not care.   They have enough big corporate contracts that they could care less about the little guys.   They forgot that they were once a small company themselves....

Posted by Agustin_Gi
Henagon

Re: Why am I forced to update to version 12

Just we need to wait Google and the new Remote Control Screen...

https://chrome.google.com/webstore/detail/chrome-remote-desktop/gbchcmhmhahfdphkhkmpfmihenigjmpp?hl=...

In a few time TeamViewer for sale...
Posted by DFWKen
Trigon

Re: Why am I forced to update to version 12

I totally agree.  My TeamViewer 11 should have worked for at least ONE YEAR before they force me to update and pay again.  In my case, 3 months and I run into problems and get dunned for updating to TeamViewer 12.  

They should at least pro-rate the update for those of us that are in the first year, don't you think?  

I have a software company and am faced with exactly the same type of issues.  So I make it as easy as possible for my clients to keep current.  But TV has me feeling like I've been **bleep** out of 9 months of license.  

Posted by Romulus14
Henagon

Re: Why am I forced to update to version 12

The TeamViewer BUY NOW page says:

The Right License for You
No monthly fees!
Pay just once and you own the license.

Source: https://www.teamviewer.com/en/pricing/

The above is a quote directly from your website. I was a LMI customer for many years and in June 2016 we just had enough of being "slapped around" by LMI every year, with crazy price increases and imposed limitation and etc, hence our choice to switch to TeamViewer - based on your tag line advertised on your website above! 

I fully understand the need to grow your product and develop new releases. However, should a newly - existing paid for customer bear the cost by paying more or should you be recovering the costs by attracting new customers with all the great new features of v.12? How can you advertise "No Monthly Fess - Pay Just Once..." when this is not truly the case.

I thought we would be just fine if we ignore this update and continue using v.11, but now comes the kicker, we are facing issues where remote clients are downloading the new version or updating their versions and we can no longer access the machines without having to go through a whole song and dance of uninstalls and re-installs.

So I got a quote today, as you have me on the ropes now. A deja vu - LogMeIn re-occurring nightmare continues... I've tried my best to block the punches over the past few months, but today TeamViewer delivers the final **bleep** to the chin ~ $530 to upgrade!  Congratulations TeamViewer on knocking out another valued customer!!

Posted by DFWKen
Trigon
Solution

Re: Why am I forced to update to version 12

I'm going to take back what I said in the comment I made.  

It appears that I can continue using TeamViewer11 without upgrading.  What I have done was to put a button within my application that will download TeamViewer11 Quick Support.  My clients can simply click that button, download, and run QuickSupport without any hassle.  Within seconds, I'm able to log onto their computer and give the support.  

Formerly, clients would try to download the entire TeamViewer application from the TeamViewer website.  Of course, that would download full TeamViewer 12; which I was required to help them through an Uninstall and then reinstallation of TeamViewer 11.  But having discovered the link to TeamViewer11 (wasn't easy to find) and testing QuickSupport 11, I have NO problems.  My clients can click the buttown within my product's Help:About screen and quickly download TeamViewer11 QuickSupport and run it.  Support couldn't be easier for me.    

Thank you TeamViewer

Posted by DavidW
Digon

Re: Why am I forced to update to version 12

I feel the same frustration every year when they release a new version.

While I do try to get by for as long as I can, at some point I MUST upgrade since some of the users I support are also using Teamviewer to support their customers. I don't like the feeling of being FORCED in to upgrading or loose the abilty to support some customers.

These are MY pain points/suggestions:

- Renewal price is TOO HIGH. Many software package are in the 10%-30% range. Some are even free for life. Many of us are just independant consultants that went beyond the free to use thresholds.

- Free upgrades for ONE year should be given for new purchases and renewals.

- Monthly subscription model should be available. I don't mind paying a little more, if I can just pay monthly.

- Ability to connect to at least 2 versions forward. Even if it is just limited functionality. I can't see them rewriting the connection protocols in every version.

I have brought some of these items to the sales department, but don't seem to get anywhere.

Please Press the Kudos button below if you would like to see some of these ideas brought to the product/business model?

Posted by mLipok
Heptagon

Re: Why am I forced to update to version 12


@DavidW wrote:
- Monthly subscription model should be available. I don't mind paying a little more, if I can just pay monthly.

 

Personally I would like to have ability to use Quarterly payments. It would be an indirect solution, satisfying both sides.
Developer and buyer.

But of course, as I'm very small (3 people) company, the monthly payment would be the least burdensome for my company's modest budget.

 

Regards,
mLipok , AutoIt MVP

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Posted by adeleon
Henagon

Re: Why am I forced to update to version 12

Customers who bought licenses should not be annoyed with non-requested updates and need to investigate and implement new procedures. Things should be made easy.

Posted by adeleon
Henagon

Re: Why am I forced to update to version 12

DWFKen quite agree! Teamviewer is is going to lose market share whenever customers are annoyed. They should seek for an easy to use model.

Posted by JamesC
Photon

Re: Why am I forced to update to version 12

We purchased a version 11 License in September, paid the invoice in October, 2 days before the annoucement of version 12.  I called them to see if we could get any discount or be grandfathered into version 12.  Nope, they want $1380 for us to upgrade to 12 only days after paying $3000 for a 3 user license.

 

We use the quick support tool and it works great, but if a user has version 12 installed they must close it and then run the quick support tool.  It is just a hastle to our users in order to connect for support.  I only reason we purchsed Teamviewer to remove some of the hastle we found trying to use other VNC type solutions.

 

They just sent an email to upgrade at a 5% discount.  Great, so I give you $1300 now and another $1300 when version 13 comes out in October.  Very expensive for the use we get out of it.

Posted by SHERGENR
Digon

Re: Why am I forced to update to version 12

It wasn't clear to me what you have done to mitigate this issue.  I have the same issue, very frustrating.  I have tried using the "invite user" which references my version of TV11, but that doesn't seem to work - I think it always loads 12 or doesn't accept the downgrade until I uninstall it from their computer.   

I have created a QuickJoin and a QuickSupport.  Question:  Is there anyway to make the Quick App stick on their computer (like the TV icon)?  Or do I have to resend the QJ or QS link everytime I need to do something with them?

 

Posted by EC
Henagon

Re: Why am I forced to update to version 12

I've noticed TV is now going to the subscription-only route. As an existing v. 11 user, this means $300/ year, after I paid $800 for a one-time license only six months ago. That is not right.. I'll stick with v. 11 for now, but at some point I'll be looking for alternatives. 

Posted by slynnwill
Photon

Re: Why am I forced to update to version 12

No one has addressed how we deal with "BUGS" in the version that we paid for.  How are we supposed to get those issues fixed, especially when they make the product we paid for unusable unless we upgrade.  

I will definitely be looking to move my corporate remote support to another solution soon.

Posted by voidisme
Electron

Re: Why am I forced to update to version 12

12 is complete **bleep**. Getting authentication rejected two days in a  row. I can connect from that computer to this one, but other way authentication rejected. WHY???? no idea. I hate this piece of **bleep**

Posted by pddenize
Henagon

Re: Why am I forced to update to version 12

We are experiencing horrible usability issues.  The users are installing version 12 (possibly other vendors giving support) we send a link to run version 11.  It downloads it, it opens and then says its incompatable again.  It appears to not kill existing version 12, or runs that instead.  If they have version 12 installed it seems almost impossible to connect even by invite.

Worse we paid for version 11 just a few months before version 12 becaause of this very issue with our last version.  

Paid full price.  Version issues, paid full price again, a month later version issues again.  This is a horrible customer experience teamviewer.  If it continues to make us look bad we will simply have to stop using it.  We cant and should not have to pay for a full version every time you decide to put out an upgrade.

Posted by Closed account
Not applicable

Re: Why am I forced to update to version 12

This company can kiss my **bleep**. Same **bleep** as everyone else. and in order to make a profit i have to charge $100 a remote season to pay them. F them and there **bleep** greedy software. Missed the free upgrade by a few weeks. I would wipe my As.. s  with  this company and its greedy leaders if i had the chance.  Hay TeamViewer if your reading this kiss my as..... you **bleep** and im done with you and  many others. Also i will be facebooking and marking to not buy your product based on my experience

 

Posted by Nena
Henagon

Re: Why am I forced to update to version 12

Whaou, 

 

Thank you everyone for sharing your experience. After reading the comments, my company will double think whether we would go with this solution.

 

Nena

Posted by DFWKen
Trigon

Re: Why am I forced to update to version 12

After owning TV 11 for a bit over a year, I decided to update to TV 12; not because it has or does anything that I need; but instead to support the company.   TeamViewer 11 does evertyhing I need for it to do.  The only feature I need and use is to operate other computers remotely, like my own at home, my 92 year old mothers when she goofs it up, and the piddly number of clients for which I provide technical support.  

So when I looked at updating, I see that TeamViewer has gone to a subscription . . . and it ain't cheap!  In fact, I'd be in the hole if I subscribed.  I don't have enough revenue to pay for a subscription.  

So I'm forced to stick with my TeamViewer 11 lifetime subscription.  I have the feeling that I'm not the only client that has had to make this decision.   I feel the need to support the company, but there's no way I can do that with their new pricing schedule.  

Ken

Posted by TruearT
Digon

Re: Why am I forced to update to version 12

We, (a lot of sad users) recomend you not to buy this **bleep**. The same problem you will get when version 13 is released, as with 14 and on forever.
We regret thowing awy our money whit this company.

Posted by Joust
Digon

Re: Why am I forced to update to version 12

this is the sort of thing i was hoping for. THis should send the message to Teamviewer that thier policy will cost them new customers by screwing over thier existing customer base.

Posted by SHERGENR
Digon

Re: Why am I forced to update to version 12

Since no one from TV corporate must monitor these forums, I will post an update and solution to my issues.  I have successfully deployed my TV11 QuickJoin and QuickSupports with users of Version 12.   I too had the same issues when using with clients that had version 12.  I have found what I believe to be a solution.

Before asking my client to clik on the link that I have sent them, I ask them to check their "SysTray" (lower right corner) and look for a teamviewer icon.  If the TV Icon is present in the sysviewer it is imperative that you turn this off PRIOR to cliking on the QuickLink.  Ask the client to right clik the TV Icon and select "exit Team Viewer".  After doing so ask them to click on the QJ or QS link and follow the protocol from there...If they start V12 prior to this it will be a nightmare.

Posted by SHERGENR
Digon

Re: Why am I forced to update to version 12

Since no one from TV corporate must monitor these forums, I will post an update and solution to my issues.  I have successfully deployed my TV11 QuickJoin and QuickSupports with users of Version 12.  

Before asking my client to clik on the link that I have sent them, I ask them to check their "SysTray" (lower right corner) and look for a teamviewer icon.  If the TV Icon is present in the sysviewer it is imperative that you turn this off PRIOR to cliking on the QuickLink.  Ask the client to right clik the TV Icon and select "exit Team Viewer".  After doing so ask them to click on the link and follow the protocol from there...

Posted by Paulden
Digon

Re: Why am I forced to update to version 12

Hmmm,  If only my users could understand terms like SysTray.  Or if closing Teamviewer here actuall always deleted all running tasks (it does not).  Even over the phone walking them through opening Taskmanager is a difficult process. Some users can be told to look in the bottom right corner of the screen and finall ask is that near the windows icon (Doh, that is on the left, now look on the right)

We use tools like teamviewer to avoid difficult phone conversations like this.  But when yu need to have a technical conversation just to get the tool running - somewaht defeats the purpose.

I just hate that it offere a free upgrade - even to users with paid licences.  IT IS NOT FREE.  If you havbe a support desk that has a paid version that is a version behind - then as an end user it will appear to be free but the cost to you may be an extensive waste of your time killing the loaded version and installing an old version before every support call.

One would think I could then uninstall teamviewer, load the older version and instruct it not to seek and offer updates (like almost every other application allows).  Not teamviewer - no such setting.  Everyone gets the offer for a FREE upgrade to the teamviewer version nightmare.

Posted by Paulden
Digon

Re: Why am I forced to update to version 12

Appears a great solution - Unless the client has teamviewer 12 running.  The link will not download quickviewer 11 and then fail to run saying teamviewer 12 is running.  The user has to be smart enoughg to close the tray program and possibly launch task manager and kill any remaining teamviewer 12 tasks. 

If the user is smart enough to manage that - then maybe they would not need teamviewer support. Most user issues are simple computer illiterate users.  The steps above are simply enough to be too hard.

Posted by Amskeptic
Electron

Re: Why am I forced to update to version 12

I am not so sure I will garner the same sympathy I felt when I read your question but.....

I bought the commerical version of Teamviewer 4. It works exactly the way I needed it to and still does to this day. I have zero additional requirements. Windows 7 is supported until January 17, 2020. I recieved a notice that Teamviewer 4 will not longer be supported as of December of 2017. Why? I bought Teamveiwer 4 because it was supported with Windows 7 which is still supported by Microsoft. I feel the decision to disable Teamviewer 4 is arbitrary. I rarely use Teamviewer as much as I used to. I refuse to use Windows 10 based on privacy issues and my customers are in agreement.

I have yet to experience any issues that I see aired on this forum aside from the black screen, which was easily resolved by changing from a Full Screen to a Windowed screen. I see no way to justify upgrading to a newer version just because I bean counters want more money. I don't charge enough to justify a purchase to a newer version.  I wish I could. If my version 4 stops working, I won't be using Teamviewer with my customers. I have a customized download on my website that end-users can download that is version 4. I hope Teamviewer resolves this issue. Did I received any sympathy?

Posted by Brandonr91
Photon

Re: Why am I forced to update to version 12

Maybe I am not seeing the big picture, but all of these complaints seem to have a very easy solution, atleast a good portion of the problems listed, if you have a teamviewer corporate account. 

First you go to > Login.teamviewer.com

>>  Proceed to "Design & Deploy" and setup customized "QuickSupport", "QuickJoin", and "Host" installers for the version you have paid for. Then you switch to the "Policies" tab and setup a general policy with whatever settings you'd like, but make sure to add  the following policy settings >> "Update Teamviewer automatically"  and set it to "Disabled" & "Enforced"(only applies to custom host after you apply policies to groups and that installer). Add the "Check for new version" and disable/enforce that as well. 

Note that you can apply these policies to groups in your contact list so long as they are on your version, even if its not the customized installer. However, once you created the customized installers you can point your clients to >> get.teamview.com/page-name-for-installer (hint: use company-installer-type+version >> ex: get.teamviewer.com/company-Hostv11). 

Hope this helps...