Announcements

********

First Step Guides

********

  1. Are you new to TeamViewer and Home Office and need some help? Check out our FAQ here.
  2. New to the Remote Access Plan? Find our first steps FAQ here.
  3. Are you new to blizz and online meetings or classes and need some help? Check out our FAQ here.

********

Highlighted
Posted by
Photon

Windows update not active

Hi,

I'm using TeamViewer 12 on both my Windows 10 and Linux machines. In the "Computer & Contacts" window, I get a red warning triangle next to the Windows machine with the warning message "Windows update not active". I have my updates turned on the machine and I get them regularly, Is there an extra step that I'm missing or not seeing that I need to activate for Windows update?

Thanks in advance

6 Replies
Highlighted
Posted by
Trigon

Re: Windows update not active

I generally disable health checks in TeamViewer. We have several patches that we intentionally don't install and this causes the alert you are seeing. If you just want to make the alert go away...

Extras > Options > Advanced > Un-Check "Enable integrated system health checks"

TV_Health_Check.png

Highlighted
Posted by
Henagon

Re: Windows update not active

Well, I haven't refused any updates and I want the integrated health check, so what's the source of the problem - a glitch in the registry?

 

Posted by
Henagon

Re: Windows update not active

Any further insight on this.   I just installed the latest Teamviewer (v13) on another laptop.  It has the latest Win 10 version and is actively receiving and installing updates.  Yet Teamviewer is reporting the Alert "Windows update not active".   

Why and how can I clear this up?

Highlighted
Posted by
Henagon

Re: Windows update not active

I finally called support and they immediately resolved the issue with registry hack.

Highlighted
Posted by
Henagon

Re: Windows update not active

Which is?

Highlighted
Posted by
Henagon

Re: Windows update not active

Yes please! Which is?

This problem is irritating me too.