Posted by fschreiner
Henagon

Wrong licence displayed

Hi,

my administrator gave me a premium-licence from my company, which is displayed right in my management console. 

But when I'm logging in my local TeamViewer on my computer, it says "Testversion expired". When I log in my notebook it says "Free Licence - No Commercial Use"....

What should I do?

~fschreiner

1 Accepted Solution

Accepted Solutions
Highlighted
Posted by fschreiner
Henagon
Solution

Re: Wrong licence displayed

Solved in Private Messages.

3 Replies
6 Replies
Posted by Community Manager
Community Manager

Re: Wrong licence displayed

Hi @fschreiner

I recommend to log into your Computer & Contacts list in the software itself.

CC list.png

With this, the software recognizes your license and the "Trial expired" message will disappear as long as you are logged in with your licensed TeamViewer account.

All the best, Esther

 

Posted by fschreiner
Henagon

Re: Wrong licence displayed

5.PNGAs you can see, I'm already logged in(sorry it's in german). But it also says: "Licence *expired*". @Esther4.PNG

 

Highlighted
Posted by fschreiner
Henagon
Solution

Re: Wrong licence displayed

Solved in Private Messages.

3 Replies
Posted by itgroup_sees
Photon

Re: Wrong licence displayed

I have the same issue. How was this ressolved?

Posted by Former Staff Jonathan
Former Staff

Re: Wrong licence displayed

Hi itgroup_sees,

Thanks for your post!

Since you are having a license for TeamViewer, please contact your local support center for assistance with your license.

All the best,

Jonathan

Did my reply answer your question? Accept it as a solution to help others, Thanks.
Posted by Former Staff Jonathan
Former Staff

Re: Wrong licence displayed

Hi itgroup_sees,

Thanks for your post!

Since you are having a license for TeamViewer, please contact your local support center for assistance with your license.

All the best,

Jonathan

Did my reply answer your question? Accept it as a solution to help others, Thanks.