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Posted by
Digon

Re: Can't install Add-On: Samsung

Link is now broken

37 Replies
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Posted by TeamViewer Staff
TeamViewer Staff

Re: Can't install Add-On: Samsung

Hi all,

Here is a new downloadlink for the addon:

[Link removed as the official build has been released]

Please keep in mind that this is kind of a beta version that can still include bugs. I will inform you when we published the addon in the Playstore.

Cheers,

Julia
Senior Support Engineer - 2nd level Support
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Posted by
Photon

Re: Can't install Add-On: Samsung

can you please repost the apk, there's still no updates on the one on google play store.

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Posted by
Digon

Re: Can't install Add-On: Samsung

The link has been updated and I was able to download it from there. Installed it and it works fine.

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Posted by
Photon

Re: Can't install Add-On: Samsung

Sorry, I found the link :-)

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Posted by
Digon

Re: Can't install Add-On: Samsung

I got a email from TeamViewer regarding Samsung upgraded to Android 9:
"Dear Mr. Klauser,

thank you for your message.

Currently there is a Problem regarding Android 9 and Samsung devices. Samsung changed something within their new Android Version which blocks the TeamViewer Add-In of being installed. We working together with Samsung on a solution for this problem.
At the moment I can not tell you how long it will take till the problem is solved but we are working on it with a high priority.
I will inform you as soon as I get any information back from our development team.

Please excuse the inconvenience.

If you have any further questions, please do not hesitate to contact us again.

Best regards

Dennis 
Support Engineer
-----------------------

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Posted by
Neutron

Re: Can't install Add-On: Samsung

Hi, the link has expired. Please, could you provide it again? I'll be thankfull.

King regards.

 

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Posted by
Photon

Quick Support add on for samsung is not getting installed in android 9

in android 9 Samsung J6 devices Quick support add on is not getting installed. plz help.

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Posted by
Photon

Re: Can't install Add-On: Samsung

Update the link, please!

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Posted by
Henagon

Re: Can't install Add-On: Samsung

Thx for finally addressing this. It works!

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Posted by
Digon

Re: NEW DOWNLOAD LINK

Excellent!! How did you get this modified APK file?!
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Posted by
Henagon

Re: Can't install Add-On: Samsung

the link doesn't work

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Posted by
Photon

Re: Can't install Add-On: Samsung

I have tried it and so far it works well :)

It seems to not play well when minimized (i mean, it IS the Host app, it should work all the time) but I will continue playing with it, maybe it is my fault.

I have a Samsung Galaxy S10+, Android 9, by the way.

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Posted by
Photon

QuickSupport Addon for Samsung A70

I'm attempting to install and configure QuickSupport on the first of a few work phones - Samsung Galaxy A70 - but the mandatory QuickSupport Add-on refuses to install after download - rendering remote support on the phone impossible.

What's the solution here?

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Posted by
Digon

Re: Can't install Add-On: Samsung

Is there any indication of when this add-on is likely to be published to the Play Store?  We are currently unable to supersede our existing installation as that the beta version shares the same version code 3086.

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Posted by
Digon

Re: Can't install Add-On: Samsung

It's a general problem with Android 9 on samsung and the update is not yet published on playstore. Click here in order to download the updated apk that works with Samsung android 9. Enjoy!

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Posted by
Henagon

Re: Can't install Add-On: Samsung

New to Teamviewer and just got my S10 yesterday.

What needs to be installed on the phone prior to this apk?
How are you suggesting the install of this add-on apk?

I downloaded apk to my linux box and attempted to load it via appium, but it fails

BTW: My pc is running linux Ubuntu 16.04 with TeamViewer: 14.2.8352, FREE
Thanks!

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Posted by
Henagon

Re: Can't install Add-On: Samsung

Ok, I downloaded apk from url above. 
Then clicked on it and allowed install 
If I goto downloads and attempt to install it again, says already installed
However, when I open TeamViewer it still says I need to install Quicksupport to allow Remote Control. This seems like a catch 22, what is the correst order of operation?

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Posted by
Henagon

Re: Can't install Add-On: Samsung

I have TeamViewer, QuickSupport and the addon from url installed on my phone
I have TeamViewer installed on my Linux Box

Start QuickSupport on the phone, and TeamViewer on the Linux Box
insert the ID from the phone on the TeamViewer Partner ID
Remote Control selected

Select Connect,  Authenticating ...
On the Phone: Allow remote Support: Allow
Teamviewer indicates Authentication Accepted
Phone spins  for a while ...
Both go back to original screen
Ready to connect(secure connection) displayed on both

Tried the same installs on my old S4, same result. Does this work on linux?


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Posted by
Henagon

Re: Can't install Add-On: Samsung

Appears to be a linux issue: 
I downloaded/installed Teamviewer on an old Win7 box and it works for both of my devices
S4 & S10

Are you aware of the Linux issue and is there a work-around?

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Posted by
Electron

Re: Can't install Add-On: Samsung

I cannot install on my Samsung Note 9, just fails with Can't install Add-On: Samsing

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Posted by
Henagon

Re: Can't install Add-On: Samsung

Can you upload the apk again? the link is broken.

I am configuring 700 new Samsung mobile and I need it!! Thank you!

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Posted by
Henagon

Re: Can't install Add-On: Samsung

can you upload the apk please?

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Posted by
Digon
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Posted by
Henagon

Re: Can't install Add-On: Samsung

The link is broken, can you upload to other site?

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Posted by
Digon

Re: Can't install Add-On: Samsung

https://t.me/TeamviewerDownloads


The APK is available under that telegram channel
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Posted by
Henagon

Re: Can't install Add-On: Samsung

I have tried it several times... i cant download it, can you upload to other site? google drive, mega, etc

Thanks!

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Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: Can't install Add-On: Samsung

Hi all,

The addon and a new update for the app will be available in the Playstore within the next hours - please do not download the beta addon anymore!

Both - the addon and the app - need to be updated.

Cheers,

Julia
Senior Support Engineer - 2nd level Support
Did my reply answer your question? Accept it as a solution to help others.
Find this helpful? Say thanks by clicking on the Thumbs Up button.

View solution in original post

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Posted by
Henagon

Re: Can't install Add-On: Samsung

Thanks Julia!!

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Posted by
Neutron

Re: Can't install Add-On: Samsung

Can confirm this works on my A70.

you have to reinstall both the add-on AND the quicksupport app itself

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Posted by
Electron

Re: Can't install Add-On: Samsung

Dear Julia, I have reviewed the version of the Add on of team viewer for samsung and it is the same version. When trying to connect to a device it tells me that the add-on is obsolete, since it is the latest version.

I wait your answer.

regards, Claudio

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Posted by
Henagon

Re: Can't install Add-On: Samsung

I could not install Add on Samsung for Android 9 devices (SamSung tablet T295) 

Anyone help me this case? :((( I really need for install it

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Posted by
Electron

Re: Can't install Add-On: Samsung

I have faced the same issue as not able to install Add on Samsung  with model of Samsung Tab A8 T295.

Hopefully teamviewer technical team can help me solve it, I need to access this device for work.

Thank

 

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Posted by
Electron

Re: Can't install Add-On: Samsung

I got a note 9 and I downloaded teamviewer host, teamviewer for remote support, and teamviewer quick support. None seem to work, stays forever on login for teamviewer host, quicksupport is forever on activating id?

 

Can someone please reupload the beta versions that dont use knox? I really need to get teamviewer host working

 

Thanks!

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Posted by
Electron

Re: Can't install Add-On: Samsung

i joined the telegram room, there are no apks and not available to chat, can you post the apks in there please for teamviewer host for note 9 that don't use knox?

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Posted by
Digon

Re: Can't install Add-On: Samsung

Hi, it works on my S9+ and Tab S3.

But I still can´t install the Addon on the Galaxy M20. Latest Team Viewer and QuickSupport are installed.

The M20 is for my mother and it is important that I can do a remote maintenance there.

Thanks in advance for help

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Posted by
Digon

Re: Can't install Add-On: Samsung

@Viewer0815 can I ask?
In your S9+ TeamViewer Host work fine?
I can't connect from another device (Windows, Android...) because S9+ (Android 9.0, July Patch) go Offline after 10 sec. if I don't keep open TeamViewer Host App.
Can your try for me please?

Thank's...
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Posted by
Digon

Re: Can't install Add-On: Samsung

where is the mod links? someone please reupload the modified apk. since the addons still not work on android 9 on samsung tab A. it only support sharing and view only!! developer you should ashame to not fix this issue !!!

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Posted by
Henagon

Re: Can't install Add-On: Samsung

I'm having the same issue on a Samsung Galaxy Tablet A8. If any TeamViewer devs could get back to us on this that would be amazing.

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Posted by
Henagon

I Can't install Add-On: Samsung

On my phone Samsung galaxy A10 s when it work on my phone ?

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Posted by
Henagon

Re: Can't install Add-On: Samsung

Help! I just bought a new Samsung Galaxy A20S (SM-A207F) but the same error prompted when i tried to install the said add-on.

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Posted by
Digon

Re: Can't install Add-On: Samsung

I can't download  addon sumsung 

for galaxy A10s

 

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Posted by
Digon

Re: Can't install Add-On: Samsung

Can u give me link. Addon sumsung A10s

This is last update for my phone

one ui 1.1

 

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Posted by
Henagon

Re: Can't install Add-On: Samsung

hello, i still have the same problem, downloading from appstore says the vaddon is obsolete.... can someone please post the working beta or something as all the links are broken...

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Posted by Moderator Moderator
Moderator

Re: Can't install Add-On: Samsung

Hi @MB_se @ITR @ka687 @Coshin @JackB @hendrawira @Manolo @Viewer0815 @redbob1985 @ThaiNA3 @TungDH2 @copazo @David_Durcansky @JonGa

Thank you for all your messages.

We have an update for you!

We have published test versions of the TeamViewer QuickSupport app and of the TeamViewer Host app for our (Android) Samsung users.

These app releases do not require any add-on installation.

We would be very grateful for your feedback if this update fixes the issues you experienced with your Samsung devices.

You can download the apps with the links below:

Many thanks in advance.

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

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Posted by
Digon

Re: Can't install Add-On: Samsung

This Version don't fix the problem on S9+, TeamViewer Host go Offline after 10 sec.

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Posted by
Henagon

Re: Can't install Add-On: Samsung

This does not help my situation as I have Teamviewer 13 licence for mobile devices.... 

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Posted by Moderator Moderator
Moderator

Re: Can't install Add-On: Samsung

Also @Hacker26 @SittingOut @timrsfo @ashdroid @SimonMarling @strangel @Mellie_d1 @cchristopher76 @masmas @kartikSinha @smaindron @Eijck @Sebas_theFish @healthyboy and @Mister_Samsung,

Please see our post about our new test versions for your Samsung devices here 

We are looking forward to hearing your feedback.

Cheers,

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

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Posted by
Henagon

Re: Can't install Add-On: Samsung

First for some reason it does not allow me to download beta version.... And second will it even work sinci I have TV 13 licence with mobile device support? Screenshot_20191223_122324_com.android.vending.jpg

 

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Posted by
Digon

Re: Can't install Add-On: Samsung

It's working

and not need to download addon 

every thing works 

thanks for helping