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Posted by
Henagon

Moto G7 Play

Do you have a TeamViewer Quicksupport that will work with the Motorola Moto G7 Play.  I bought this phone for my 89 year old mother thinking I could help her remotely from a different state.  I was able to use it on my sister's Moto G6, but I could not get it to work on the Moto G7 Play.

Thanks

3 Replies
1 Accepted Solution

Accepted Solutions
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Posted by TeamViewer Star
TeamViewer Star
Solution

Re: Moto G7 Play

Hi @llashley 

I would kindly suggest you take a look at this post, as it seems that it will guide you to the root of the issue. Of course, I assume that you have already followed the instructions of the pop-up message after the installation of the app, and after that, the app still not working with your device.

thank you and best regards 

Pro

View solution in original post

3 Replies
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Posted by TeamViewer Star
TeamViewer Star

Re: Moto G7 Play

Hi @llashley 

It seems that the Motorola is in the List of supported devices, and there is probably work for you too. You can try of course the quick support or the Host app and see if is working.

Thank you and all the best!

Pro
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Posted by
Henagon

Re: Moto G7 Play

Thank you for your reply, but the newest models don't seem to work.  The Motorola G6 works but the G7 doesn't.

Highlighted
Posted by TeamViewer Star
TeamViewer Star
Solution

Re: Moto G7 Play

Hi @llashley 

I would kindly suggest you take a look at this post, as it seems that it will guide you to the root of the issue. Of course, I assume that you have already followed the instructions of the pop-up message after the installation of the app, and after that, the app still not working with your device.

thank you and best regards 

Pro

View solution in original post