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Posted by
Henagon

landscape mode touch position wrong

Hello, so I connect to my Samsung Galaxy S10 via Team Viewer from my PC. Whenever I turn the display into landscape mode I can no longer control it because the taps happen somewhere totally elsewhere then where I aim with my mouse! Seems like coordinates somehow don't get translated from portrait to landscape mode.

4 Replies
4 Replies
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Posted by
Henagon

Re: landscape mode touch position wrong

so I see nobody cares...

Meanwhile I found a workaround and it's software called SCRCPY which works nice via cable connection

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Posted by
Henagon

Re: landscape mode touch position wrong

I have the same issue with an SM-T510 "Tab A 10.1 (2019)" tablet. It's like the touches get scaled by the opposite width/height. Touching the control box upper left is fine. Touched it lower left puts the cursor on the left edge but only about 66% down from the top. Can't reach the bottom of the screen!

In the horizontal direction, if you touch about 66% across, the tablet gets a touch at the right edge. Touch any further across and you're touching off the edge of the screen.

(You can turn on "Pointer Location" in Developer Mode.)

Worse on the tablet - if you start the connection  when the tablet is horizontal, the control screen is totally black. If you start the connection when the tablet is vertical, you can see the screen. Either way - blind or not - the touch mapping when the tablet is horizontal is broken.

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Posted by
Electron

Re: landscape mode touch position wrong

I am having a similar issue - problems with cursor "alignment" when attempting remote control of an Android tablet in landscape mode.

I am able to remotely control an android tablet (Samsung SM-T510) only when the tablet is held in Portrait mode.

Putting the tablet in Landscape mode does not allow effective remote control - appears to have the same "scaling issue" with cursor location as the control PC cursor and position on the tablet being controlled remotely do not align.  (Moving the cursor around and "clicking" in various locations can activate the apps on the tablet, but since the cursor position is not aligned, these cannot be closed or controlled effectively once opened)

I am currently running TeamViewer 15.11.6 and QuickSupport 15.11.152 on the tablet.

I had previously been able to remotely control the tablet in both portrait as well as landscape modes, but as of today, only can do this effectively in portrait mode.

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Posted by
Electron

Re: landscape mode touch position wrong

Same here.  It's impossible to use teamviewer quicksupport in landscape.  The mouse is not activating the areas that you are clicking. As if there was a calibration issue. Very annoying. I tried to test this with other applications too with my supplier and ... same issue.  Working with Samsung tab a (android 10).  That shouldn't be an issue at all.  :-(

Please teamviewer support contact me ASAP at +**Please do not post TeamViewer IDs**0 so that I could show you.