Announcements

Here you will find the download links for all modules
in version 9: TeamViewer 9

Posted by redrooster
Henagon

Add-on: Samsung can't be installed from play store on S9+

I've downloaded Quick Support so that a friend can control my S9+ from another android device, but when I'm promted to download the 'Add-on: Samsung' app for remote control to work, I get an error message saying 'Can't install Add-on: Samsung'. 

Does anyone know if this is a problem with the app not being available on an S9+ or is it a problem from my end? (I've tried all the troubleshooting from the Google help link btw)

Any help is appreciated/Addon.jpg

2 Accepted Solutions

Accepted Solutions
Highlighted
Posted by KlausNV
Digon
Solution

Re: Add-on: Samsung can't be installed from play store on S9+

1 Reply
Posted by Moderator Moderator
Moderator
Solution

Re: Add-on: Samsung can't be installed from play store on S9+

Hello @redrooster@taktlos, and @KlausNV,

We have an update for you!

We have published test versions of the TeamViewer QuickSupport app and of the TeamViewer Host app for our (Android) Samsung users.

These app releases do not require any add-on installation.

We would be very grateful for your feedback if this update fixes the issues you experienced with your Samsung devices.

You can download the apps with the links below:

Many thanks in advance.

Jean

French Community Moderator
Did my reply answer your question ? Accept it as a solution to help others.
Find this helpful ? Say thanks by clicking on the Thumbs Up button.

View solution in original post

3 Replies
Highlighted
Posted by KlausNV
Digon
Solution

Re: Add-on: Samsung can't be installed from play store on S9+

1 Reply
Posted by taktlos
Henagon

Re: Add-on: Samsung can't be installed from play store on S9+

why is this marked as solved? the problem still exists...

Posted by Moderator Moderator
Moderator
Solution

Re: Add-on: Samsung can't be installed from play store on S9+

Hello @redrooster@taktlos, and @KlausNV,

We have an update for you!

We have published test versions of the TeamViewer QuickSupport app and of the TeamViewer Host app for our (Android) Samsung users.

These app releases do not require any add-on installation.

We would be very grateful for your feedback if this update fixes the issues you experienced with your Samsung devices.

You can download the apps with the links below:

Many thanks in advance.

Jean

French Community Moderator
Did my reply answer your question ? Accept it as a solution to help others.
Find this helpful ? Say thanks by clicking on the Thumbs Up button.

View solution in original post