Posted by lgnet
Henagon

TeamViewer for Android

Hi, new to the community - looks like an excellent resource.
I have used TV for many years and recently became aware of the above. I have installed it on my Samsung tablet and found it to work well with one exception. The native touch control will not work. No matter how I try to change this, whether in setup or onscreen using the input control, it stubbornly remains in 'mouse' mode.
I raised a ticket and the reply suggested I uninstall/reinstall it and 'ensure all customer settings are removed'. I am not sure what the customer settings are but I followed the advice. Alas no improvement.
I will, of course, respond to the ticket but I wondered (hoped ?) someone here may be able to assist.
Thank you, Peter

1 Accepted Solution

Accepted Solutions
Posted by Moderator Moderator
Moderator
Solution

Re: license switch on iOS

Hello @lgnet,

Thank you for your message.

You have 2 Business licenses in version 12. This means 2 individual single-user licenses.

In order to use them both simultaneously without being blocked, each person needs to use his own license. In other words, they need to be activated on two different accounts.

You will find all the information you need about how to activate your Business version 12 license in our Knowledge Base article here: Activate Business license (legacy)

You will find all the information about how to open a ticket article here: How to submit a ticket?

I hope this could help. If not, do not hesitate to ask your questions here.

Cheers

Jean

French Community Moderator
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2 Replies
Posted by Moderator Moderator
Moderator
Solution

Re: license switch on iOS

Hello @lgnet,

Thank you for your message.

You have 2 Business licenses in version 12. This means 2 individual single-user licenses.

In order to use them both simultaneously without being blocked, each person needs to use his own license. In other words, they need to be activated on two different accounts.

You will find all the information you need about how to activate your Business version 12 license in our Knowledge Base article here: Activate Business license (legacy)

You will find all the information about how to open a ticket article here: How to submit a ticket?

I hope this could help. If not, do not hesitate to ask your questions here.

Cheers

Jean

French Community Moderator
Did my reply answer your question ? Accept it as a solution to help others.
Find this helpful ? Say thanks by clicking on the Thumbs Up button.
Highlighted
Posted by lgnet
Henagon

Re: license switch on iOS

both licenses have 2 different mail addresses.

on iphone i am connected with the same mail address as on my mac.

i did not get how to solve the issue by reading the knowledge base.