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Posted by KEXI
Digon

Teamviewer12 - TV Meeting app when?

After upgrade to Teamviewer12 the TV Meeting app for samsung galaxy S5 says that it cannot work with this version.... this is not helpful. Means I have to go back to Teamviewer 11 when I am holding meetings with Smartphone / Tablet Android participants?
Any Date for an updated APP...?

URGENT answer required Thanks

Rinhard
2 Replies
1 Accepted Solution

Accepted Solutions
Posted by KEXI
Digon
Solution

Re: Teamviewer12 - Meeting App Android

I submitted a ticket as suggested. Outcome:

Teamviewer support advised, that on android devices it is not possible to have a "Video Call" - You can have -and that works as it should- a "Presentation".

You see on the android device the desktop of the organiser PC and mic and audio allow participation. But you cannot send a stream from your inbuilt camera.

I have requested that this functionality - it should be included in further releases- We would see that as a requirement to transmit images from travelling engineers to support personnel from their mobile devices  from the inside and from display panels of machinery to a group of support engineers.

Currently you would have to make still images/videos from the machinery and put those into the File sharing space.. Too complex, too slow.

Rinhard
2 Replies
Posted by Former Staff Katharina
Former Staff

Re: Teamviewer12 - TV Meeting app when?

Hi KEXI, 

Thank you for your post!

We are sorry to hear that you are encountering difficulties when using the TeamViewer Meeting app with TeamViewer 12. 

With the current Meeting app for Android, you should already be able to join a meeting organised by someone using TeamViewer 12.

Could you therefore please submit a ticket on our website? https://www.teamviewer.com/en/support/contact/submit-a-ticket/ 

That way, our support team will be able to take a closer look at the issue.

We look forward to hearing from you!

All the best, 

Katharina

Did my reply answer your question? Accept it as a solution to help others, Thanks!
Posted by KEXI
Digon
Solution

Re: Teamviewer12 - Meeting App Android

I submitted a ticket as suggested. Outcome:

Teamviewer support advised, that on android devices it is not possible to have a "Video Call" - You can have -and that works as it should- a "Presentation".

You see on the android device the desktop of the organiser PC and mic and audio allow participation. But you cannot send a stream from your inbuilt camera.

I have requested that this functionality - it should be included in further releases- We would see that as a requirement to transmit images from travelling engineers to support personnel from their mobile devices  from the inside and from display panels of machinery to a group of support engineers.

Currently you would have to make still images/videos from the machinery and put those into the File sharing space.. Too complex, too slow.

Rinhard