Posted by Stardust
Digon

AOSP 1 Mxq 4k Pro Addon

Hello.

I Installed team viewer quick support on Mxq 4K pro and when I open it sends me to the advanced tab, so I click Install addon and the following message is showed:
"
Remotely Control this device
This device supports the addcional "remote control" feature. Please contact out support for further information.
OS firmware: AOSP 1
https://www.teamviewer.com/support/contact/submit-a-ticket
"

What I have to do?

Thank in advance,
S.

Posted by pedrodavidbc
Henagon

Problema con Xiaomi Redme 4x

Llevo usando este programa en diversos telefonos y nunca tuve un problema hasta hoy, el caso esque he adquirido un Xaomi Redme 4x y cuando intento entrar en el desde mi Samsung Galaxy S7 bien pero a la hora de entrar en el Xiaomi no me deja hacer nada, sale un dedo, el teclado esta desactivado, no puedo abrir nada, os dejo un video del problema, gracias, espero porfavor que se resuelva cuanto antes.
Video:
https://youtu.be/Mg6wjXLJKrI

Google translator:

I have been using this program on various phones and never had a problem until today, the case I have purchased a Xaomi Redme 4x and when I try to enter the Samsung Galaxy S7 right but when entering the Xiaomi does not let me do anything , a finger comes out, the keyboard is deactivated, I can not open anything, I leave a video of the problem, thank you, I hope please resolve it as soon as possible.

Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Screen sharing and remote access not working on Xiaomi devices

Hi Everyone,

Obviously there are a fair number of users using Xaomi devices, it is not the case that we are just waiting until there are enough before developing.

The issue is exactly as I posted before, we have restrictions that mean we ABSOLUTELY require the manufacturers cooperation.

Unfortunately we do not have this from Xaomi, so there has been no add-on developed.

It is in as a feature request, but as we must wait for this I cannot say if or when we will have this feature available.

-Scotty

Senior Moderator
Did my reply answer your question? Why not accept it as a solution to help others?
Posted by Bobbysoslo
Electron

Re: Mouse click not working on Android

One more device to add: Pixel C Tablet

I connect and can see the screen (mirroring works and display changes with what's on device) but I cannot interact with it, just see the blue hand.

Ubuntu 16.04
Posted by walticogt
Electron

Re: Mouse click not working on Android

Yo también tengo este mismo problema. Moto G5

Posted by pedrodavidbc
Henagon

Re: Problema con Xiaomi Redme 4x

Si a base de buskar y buskar tio consegui una, xk todas las demas lo msm no funcionan, aki t la dejo se llama: U Assist
https://play.google.com/store/apps/details?id=com.communitake.inviteafriend
Posted by msdegrasse
Digon

Re: This device supports screen sharing only

Same for Pixel 2 XL

Posted by Nishanth-N
Photon

Re: Supported manufacturers for remotely controlling Android devices

Any update on the HMD line of Nokia phones with remote control and not displaying finger tap symbol?

Posted by blendelabor
Photon

Re: Can View but Can't Control Adroid Device with Windows 10

I have an LG nexus 5x, but it still won't let me control it?

Posted by origami
Trigon

Re: This device supports screen sharing only

Using Teamviewer Host 13.0.7847 on Pixel 2 XL Android version 8.0.0.  Getting "This device supports screen sharing only" message.  Does Teamviewer support monitor this board?  Is there any hope for being able to control this phone remotely?  Are there any alternatives to Teamviewer that can do this?

Posted by Jordanfirst
Henagon

Re: This device supports screen sharing only

What is the solution
Posted by msdegrasse
Digon

Re: This device supports screen sharing only

Teamviewer needs to obtain permission from Google to run remote control on Pixle

Posted by Hillol
Photon

Re: Screen sharing and remote access not working on Xiaomi devices

I am waiting for this because until it is develpoed i can't control my redmi 5A from my work place.It is very necessary to control redmi device from any place to them who doesn't fix the problem.

Posted by Schiho
Henagon

Re: Mouse click not working on Android

Same Problem here, with Nexus 9 Tablet and Windows PC. Blue Hand shows up thats it.

Posted by Dsalikov
Henagon

Re: AOSP 1 Mxq 4k Pro Addon

Same issue … Did you find a fix? Sunstar82_cwet_kk.

Posted by Stardust
Digon

Re: AOSP 1 Mxq 4k Pro Addon

Hello.
I have not found a solution yet. I am still in search of the solution. If I find it I will inform you here.
If you find it, help us by posting here.

I think the only solution will be if the teamviewer team encodes a driver for this particular hardware / operating system.

Have a happy new year,
Stardust

Posted by omprakash
Photon

Re:unable to control my android remotedly

i have installed qv13 and qs on micromax android but unable to rcontrol it remotely

Posted by shahidul
Henagon

Re: Mouse click not working on Android

 
Posted by timotv
Henagon

Re: Mouse click not working on Android

Mouse doesn't work on Samsung Glaxy S4:

https://youtu.be/o_xtWEEQ-HA

Mouse click not working on Android. Unfortunatelly any mouse connected to the Samsung Galaxy S4 doesn't work properly in remote OS via TeamViewer. As people say it can be because of certain smartphone/tabletPC is not compatible device for Teamviewer. There a lot of smartphones/tabletPC's which ...
Posted by TyPilot
Photon

Re: Can View but Can't Control Adroid Device with Windows 10

I am using a Huawei Nexus 6p. Huawei is on your list of supported devices. So why doesn't it allow me to control my phone?

Posted by ctuREM
Electron

Re: Can View but Can't Control Adroid Device with Windows 10

I have a Google Pixel (1st gen), manufactured by HTC, and also am not able to actually control any elements.

Posted by carlosmrs
Digon

Re: ANDROID TV OS

I have the same problem and still have not found a solution 

Posted by LastWord
Henagon

Re: Remote control on Xiaomi Mi5 not working

Shocked that TV is not still supporting this phone. 

Posted by timotv
Henagon

Re: Mouse click not working on Android

Mouse doesn't work in Xiaomi Mi6 also. Absolutely the same behaviour as in Samsung Galaxy S4 (look the video in the previous post)

Highlighted
Posted by Googy
Photon

Re: Screen sharing and remote access not working on Xiaomi devices

Hello !

I've a Xiaomi Mix 2. I installed the Host app on my phone and the Teamviewer client on my PC. I can connect to my Mix2, screen sharing is working but not remote control

1 Reply
Posted by Konstantin56
Photon

When we get the Remote control add-on for Xiaomi?

When we get the Remote control add-on for Xiaomi?

 

Posted by publicdomain
Photon

Teamviewer does not work on xiaomi mi tv box

I can see the mouse pointer but tapping does not work. I can only receive the tv box remote desktop on a desktop pc.

 

Posted by Adkkid
Photon

Re: This device supports screen sharing only

Possibly solved on Pixel 2 on Android 8.0.1. Try going to your settings, then apps, then expand advanced settings, go to special app access, and enable TeamViewer under Device Admin apps. I have not tested this, but the option is labeled so that it is implied this is required for remote control.
Posted by msdegrasse
Digon

Re: This device supports screen sharing only

Android 8.1.0 I tried settings, apps, special app access, device admin apps, selected TeamViewer Host (needed for the remote control feature). Displays " this admin app is active and allows the app Host to perform the following operations:" but no operations arfe listed. Still allows screen sharing only

Posted by TomF
Digon

Connected, can see, but no control

I would like to control my Android tablet from my Android phone. I connect and see the screen but controlled device not reacting to taps, gestures. (Personal use)

I just installed the TeamViewer app from the Google Play store to my Samsung S7 phone. I then installed the TeamViewer Quick Support (QS) app on my Android based tablet. Android OS is up to date on both devices.

Started QS on the tablet and received the code. Started TeamViewer on the phone, entered the code, and tapped Remote Control. I can see the tablet's screen on the phone. On the phone I can move around and zoom with zoom mode unlocked. On the phone with zoom mode locked I tap... the cursor (blue hand) appears on the tablet, but nothing happens. Tried other taps and gestures but nothing.

What am I missing? Please help. Thank you,

Posted by TomF
Digon

Connect, see, no control

Trying to control an Android tablet (Insignia 10 Flex) from an Android phone (Samsung S7). All OS and s/w is up to date. Connection is successful, I can see the tablet's screen on the phone, can move around and zoom (zoom mode unlocked), but taps and other gestures have no effect (zoom mode locked).
Installed Team viewer app on phone. Installed Team viewer Quick Support (QS) on tablet. Started AS on tablet and received code. Started TeamViewer on phone, entered code, and connected. Can only see screen, can't control. Any help would be greatly appreciated.
Posted by kupk
Photon

Either choose Xiaomi or TeamViewer

Obviously it is a question of money. Xiaomi wont allow Teamviewer if it is not profitable for them. Or the Chinese are already working on some buggy version of their software. Remember, there is no charity in China. Recently Xiaomi removed Lite version of their homescreen that was used by older people and users with sight impairment just because it was not profitable enough for the corporation. So you guys decide who you are going to stay with...

Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Connect, see, no control

This device is not supported by us at the moment.

Unfortunately, we are not able to support all Android devices.

To allow full remote control of a device, we need cooperation from the manufacturers themselves which we do not have for all manufacturers.

Please see our Android Device FAQ For supported devices. As this does require the manufacturers support, we cannot simply commit to making this possible as we cannot do it alone.

-Scotty

Senior Moderator
Did my reply answer your question? Why not accept it as a solution to help others?
Posted by TomF
Digon

Re: Connect, see, no control

Okay, thank you for your reply... speedy and very helpful..

Posted by larryhyman
Electron

Re: AOSP 1 Mxq 4k Pro Addon

As soon as my kids get out of the living room, im going to try this:

>>

Posted by primusii2000 
Digon
 
 
Re: android tv box

I found a solution for your problem friend. Man, it took me days but finally did it! Ok, if you already have your quicksupport app downloaded, keep it. Now, go to Play Store and download Team Viewer Host. When you open it, it will ask you to install the addon. When you finally get it downloaded and installed, go to QS again and open it. You will see that the message will not be shown again, and now you can connect remotely to your android box. Wallaaaaa!! Yessss!!!

Posted by Ejpren
Henagon

Quicksupport file access

Installed quicksupport on remote Samsung Galaxy light with Samsung add-on. Installed TeamViewer for remote control on host Kyocera DuraForce Pro also with Samsung add-on. Can control screen but when attempting to access files I get the error "Your partner is currently using the TeamViewer for remote control app, therefore the connection was denied..."
Posted by Ejpren
Henagon

Re: Quicksupport file access

Wouldn't have made sense to install the Samsung add-on on the Kyocera. I didn't, I don't think. To be sure, I uninstalled TeamViewer for Remote from the Kyocera, and reinstalled, without any add-on. Still getting the same error when attempting to access files remotely from the Samsung.
Posted by Automation
Henagon

Quicksupport Control Android Device issue

I am not able to Control my Android device from my PC.

Manufacturer      Xiaomi
Model                   2014818
OS                        Android
Version                4.4.4

 

Thanks & Regards;

Kunvar

 

Posted by Ejpren
Henagon

Re: Quicksupport file access

Does someone with TeamViewer support look at these posts?
Posted by Stardust
Digon

Re: AOSP 1 Mxq 4k Pro Addon

Hello.
I will try it.
Thank you.

Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Mobile Doogee Mix2 remote access . I can share the screen on PC but not control

Hi Pepox,

Unfortunately, as explained our Android Device FAQ, this device is not on our list of supported manufacturers and so this device is not supported by us at the moment.

Unfortunately, we are not able to support all Android devices.

To allow full remote control of a device, we need cooperation from the manufacturers themselves which we do not have for all manufacturers.

As this does require the manufacturers support, we cannot simply commit to making this possible as we cannot do it alone. At the moment this is not on the roadmap sorry.

-Scotty

Senior Moderator
Did my reply answer your question? Why not accept it as a solution to help others?
Posted by timotv
Henagon
Posted by JonS
Photon

Re: Supported manufacturers for remotely controlling Android devices

Any news HMD line of Nokia phones? :smileysad:

Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: can view but cant control my intex phone with quick support

Thanks For Posting.

Unfortunately, as explained our Android Device FAQ, this device is not on our list of supported manufacturers and so this device is not supported by us at the moment.

Unfortunately, we are not able to support all Android devices.

To allow full remote control of a device, we need cooperation from the manufacturers themselves which we do not have for all manufacturers.

As this does require the manufacturers support, we cannot simply commit to making this possible as we cannot do it alone. At the moment this is not on the roadmap sorry.

-Scotty

Senior Moderator
Did my reply answer your question? Why not accept it as a solution to help others?
Posted by africsnail
Electron

Re: This device supports screen sharing only

Same here on LeEco Le Pro 3 X772 stock firmware

Posted by ctconigz
Photon

Xiaomi Remote Support

Hi,

Please add an option to have the ability to remote control xiaomi devices. Or are there any other ways to do it?

Posted by Taroko
Electron

Re: Screen sharing and remote access not working on Xiaomi devices

So Xiaomi develops hardware and the OS which is MIUI. When you say that TeamViewer requires Xiaomi's co-operation does it mean a hardware support or a software support. My guess is that you require a software support in which the MIUI-OS is in a position to take inputs remotely.

So assume that on Xiaomi's device one installs custom ROMs such as LineageOS ... will that work ?

3 days back I've bought Redmi Note 5 Pro and I don't see Teamviewer been supported nor do I see a LineageOS image ready yet for this recently launched device. However I'm sure a they will come out with a ROM for such a popular device.

Question is: Will LineageOS work with TeamViewer on Redmi Note 5 Pro ?

Thanks

Posted by Taroko
Electron

Re: Screen sharing and remote access not working on Xiaomi devices

Now this is interesting !!!

Since I wanted to get the remote access working I was looking out for other options available on the internet. Turns out that Airdroid did the job for me ! ... I had to install the Airdroid PC application and the mobile app and through that I'm able to remotely control my mobile phone. I've enabled WiFi and also have the USB cable connected from PC to mobile.

Question to TeamViewer Team. 

How come Airdroid is able to get the job done while TeamViewer could not. The error that I got on TeamViewer "Host" and "QuickSupport" apps was "this device supports screen sharing only". 

Hope TeamViewer's Developer Team is able to figure out this problem. You folks can reach out to me registered email address and I'd be happy to help the dev team.

Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Screen sharing and remote access not working on Xiaomi devices

Hi Taroko,

To be honest, I am not sure how much clearer I can be.

This is a legal issue. It has very little to do with any kind of technical issue and it is not an issue our developers can solve because it is not a development problem.

We are aware of it. It isn't a new thing. And no, we do not support linage or other Custom ROM's for the same reason.

We also aren't really concerned with what other software is doing. We require the manufacturers co-operation and this will remain the answer no matter how many times this question is asked.

I hope this clears up any misunderstandings.

-Scotty

Senior Moderator
Did my reply answer your question? Why not accept it as a solution to help others?
Posted by Ymca
Henagon

Re: Screen sharing and remote access not working on Xiaomi devices

Ahh. Another question about the legality if I may.
Is the legality problem connected to the hardware (phone) or to the software (android miui)?
If it's a software, will changing android from a different ROM (not xiaomi's) will solve the legality problem?