Posted by neilbartlett
Digon

Cannot connect to remote computers

Hi,

I have just moved to a new computer, and my connections don't work. The old computer still connects, but there are some strange things about the new one.
  • I can see the connections and even send them messages. The "remote control" and "presentation" options are not there, though.
  • In Extras > Options, nearly all the options are greyed out.
  • When I check the license it says "PaidLicense" instead of "Corporate".
Both versions are 14.5.5819, the version on the remote computer is fine, as I can still connect from my old device.
 
Any ideas?
Thanks,
 
Neil

1 Accepted Solution

Accepted Solutions
Highlighted
Posted by Sergiu01
Digon
Solution

Re: Cannot connect to remote computers

Hi,

When you install teamview, make sure u check that box with  personal and comercial.

Try to  log in with account you have that  license  and see what it say after. 

 

View solution in original post

1 Reply
4 Replies
Posted by Sergiu01
Digon

Re: Cannot connect to remote computers

Hi,

Did you download from Microsoft Store ?

What i will recommend is unistalling and   download from here : https://www.teamviewer.com/en/products/teamviewer/

 

Posted by neilbartlett
Digon

Re: Cannot connect to remote computers

Hi,

Thanks for the quick reply. I did download it from the main TeamViewer site.

I reinstalled it, just to be sure, and it didn't help.

Thanks,

 

Neil

Highlighted
Posted by Sergiu01
Digon
Solution

Re: Cannot connect to remote computers

Hi,

When you install teamview, make sure u check that box with  personal and comercial.

Try to  log in with account you have that  license  and see what it say after. 

 

View solution in original post

1 Reply
Posted by neilbartlett
Digon

Re: Cannot connect to remote computers

Thanks.

I installed it again, made sure that was selected, and it worked. I feel that I would have done that the first time, but it definitely worked this time.

Cheers,

 

Neil