Posted by MRE
Henagon

Cannot connect until login to teamviewer website

When I try to login from my teamviewer client, nothing happens when I try to connect.  I have to login to the teamviewer website and connect from there.  Once I do that, the client login from my pc successfully connects.  Anyone else experiencing this?  Any suggestions?

6 Replies
2 Accepted Solutions

Accepted Solutions
Posted by Former Staff Jonathan
Former Staff
Solution

Re: Cannot connect until login to teamviewer website

Hi MRE,

Thank you for your post!

Sorry you are having trouble logging into your account. You mentioned "When I try to login from my teamviewer client, nothing happens when I try to connect."

When you open TeamViewer, is your sign in credentials already populated as pictured below?

2016-11-14 15_56_22-TeamViewer sign in.png

 

 

 

 

 

If yes, please try removing the password the entering it again and sign in. This should resolve your issue and if it does please accept this as a solution.

Hope this helps!

All the best,

Jonathan

Did my reply answer your question? Accept it as a solution to help others, Thanks.
Posted by MRE
Henagon
Solution

Re: Cannot connect until login to teamviewer website

Thanks for your help.  This seems to have cured my problem.

6 Replies
Posted by Former Staff Jonathan
Former Staff
Solution

Re: Cannot connect until login to teamviewer website

Hi MRE,

Thank you for your post!

Sorry you are having trouble logging into your account. You mentioned "When I try to login from my teamviewer client, nothing happens when I try to connect."

When you open TeamViewer, is your sign in credentials already populated as pictured below?

2016-11-14 15_56_22-TeamViewer sign in.png

 

 

 

 

 

If yes, please try removing the password the entering it again and sign in. This should resolve your issue and if it does please accept this as a solution.

Hope this helps!

All the best,

Jonathan

Did my reply answer your question? Accept it as a solution to help others, Thanks.
Posted by MRE
Henagon
Solution

Re: Cannot connect until login to teamviewer website

Thanks for your help.  This seems to have cured my problem.

Posted by seongling
Photon

Re: Cannot connect until login to teamviewer website

My problem similar, but not solved with remove the field and type again, the signin button still grey out. Any suggestion ?

Posted by davelite
Photon

Re: Cannot connect until login to teamviewer website

my login button is greyed out and re-entering the password does not free it uup.. any ideas?

Posted by bbaxter51
Electron

Re: Cannot connect until login to teamviewer website

I had to log into the website and add my machine to the list of trusted devices again.  Once that was done, the log in button on the app worked again.

Posted by BubbaDc
Electron

Re: Cannot connect until login to teamviewer website

Same issue - desktop client don't connect even though I am on internet typing this?  Did you get answer?