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Posted by Johnno
Henagon

Connect to both old and new versions of teamviewer

Hi, I'm using the latest V14 Teamviewer. I want to connect to two locations - one which is also using the latest version, but another version which is using version 11.

When I try to connect to the version 11 site I get a message saying it's too old, and asking the remote site to upgrade to the latest version. The problem is this remote site is using Windows XP and CANNOT be upgraded to a newer operating system for all sorts of boring reasons.

So... how to connect to that site?

3 Replies
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Posted by Community Manager
Community Manager

Re: Connect to both old and new versions of teamviewer

HI @Johnno 

Thanks for your post.

Chances are pretty good that you can use TeamViewer 14 on the XP as well.

Which operating systems are supported? 

Have a great weekend,

Esther

2 Replies
Posted by Johnno
Henagon

Re: Connect to both old and new versions of teamviewer

Actually, I did install TV14 on the XP system, but was no longer able to succesfully connect to it. So I uninstalled it (because teamviewer website tells me that TV14  is not compatible with XP) and installed an older version. However, then I always receive a message saying something like "the remote PC is using an old version which isn't compatible, please upgrade".

So, I'm **bleep** if I do and **bleep** if I don't. Any way out of this?

John

Posted by Community Manager
Community Manager

Re: Connect to both old and new versions of teamviewer

Hi @Johnno 

Thanks for your reply. 

We are no longer actively servicing Windows XP, but you can continue using version 14 of TeamViewer on this operating system if it works. Please keep in mind: we are no longer providing updates or fixes which are specific to them. See this announcement for more details.

Regarding older version: Yes - Only customers with a license for an older version are still able to work with older TeamViewer versions and we’re asking our free users to update to the latest version to continue using TeamViewer.

I hope this info helps you and that TeamViewer 14 works on your XP,

Esther