Posted by Johnno
Henagon

Connect to both old and new versions of teamviewer

Hi, I'm using the latest V14 Teamviewer. I want to connect to two locations - one which is also using the latest version, but another version which is using version 11.

When I try to connect to the version 11 site I get a message saying it's too old, and asking the remote site to upgrade to the latest version. The problem is this remote site is using Windows XP and CANNOT be upgraded to a newer operating system for all sorts of boring reasons.

So... how to connect to that site?

8 Replies
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Posted by Community Manager
Community Manager

Re: Connect to both old and new versions of teamviewer

HI @Johnno 

Thanks for your post.

Chances are pretty good that you can use TeamViewer 14 on the XP as well.

Which operating systems are supported? 

Have a great weekend,

Esther

7 Replies
Posted by Johnno
Henagon

Re: Connect to both old and new versions of teamviewer

Actually, I did install TV14 on the XP system, but was no longer able to succesfully connect to it. So I uninstalled it (because teamviewer website tells me that TV14  is not compatible with XP) and installed an older version. However, then I always receive a message saying something like "the remote PC is using an old version which isn't compatible, please upgrade".

So, I'm **bleep** if I do and **bleep** if I don't. Any way out of this?

John

Posted by Community Manager
Community Manager

Re: Connect to both old and new versions of teamviewer

Hi @Johnno 

Thanks for your reply. 

We are no longer actively servicing Windows XP, but you can continue using version 14 of TeamViewer on this operating system if it works. Please keep in mind: we are no longer providing updates or fixes which are specific to them. See this announcement for more details.

Regarding older version: Yes - Only customers with a license for an older version are still able to work with older TeamViewer versions and we’re asking our free users to update to the latest version to continue using TeamViewer.

I hope this info helps you and that TeamViewer 14 works on your XP,

Esther

Posted by kevorkmalhas
Henagon

Re: Connect to both old and new versions of teamviewer

Hi,

I am the licensed user of Teamviewer 11 Business. Teamviewer was promissed that I can use this license as a on premise for a lifetime when I purchassed. But I can't connect to my V11 clients from my V11 macbook anymore.Screen Shot 2019-07-22 at 06.40.49.png I get an this error (Both side are use V11)

 

Posted by Moderator Moderator
Moderator

Re: Connect to both old and new versions of teamviewer

Hi @kevorkmalhas ,

Thank you for your post.

When you connect to version 11 that you purchased.

Your TeamViewer on your local device, does not seem to be recognized as a license version.
In order to use your license with the version 11, you need to make sure that your device is licensed.

You can see more details about the activation from here.

Also, please note that:

  • The business license can be installed on up to 3 devices.
  • Only one of those devices can be used to make a connection at the same time.
  • Only one side of a connection (Local side) needs to be licensed. That means, you do not need to setup on remote sides.

When you connect to the newer version.

With regards to your license, you need to use version 11 which you purchased on both of devices. 

Here is the option to solve this issue.

(1) updating to Subscription
If you would like to use the latest version,  we will be able to find a suitable solution for you and send you an official quotation. Please feel free to contact our sales team.

(2) getting version 11 back on both of devices
If you are not interested in updating, please uninstall version 14 and reinstall version 11 from the below link.

https://www.teamviewer.com/en/download/previous-versions/

Please feel free to ask, if you have any further questions or require further information.

Hope this will be helpful.

All the best,
Yuri

Posted by Avizo
Photon

Re: Connect to both old and new versions of teamviewer

I have the same problem, but on Mac.

I run a local little server for gaming purpose in my garage without keyboard/mouse/screen.

Sometimes, I connect to it whith TeamViewer... But it doesn't connect anymore.

I can't install version 14 on this old Mac OS and I can't upgrade Mac OS on this very old Mac.

It's really a bad new that you REFUSE old users to continue using TeamViewer. I assume that the reason is NOT technical at all, but only commercial.

Hoping you can change your decision... 

Best regards

Posted by Unessential
Electron

Re: Connect to both old and new versions of teamviewer

Man, yesterday I turned on teamviewer on a computer I knew i wouldn't have physical access to for a week.

No message to upgrade or notice that their policy has changed.

Now I can't access the content of my computer... the least they could do is allow a connection for the sole purpose of updating...

It wouldn't be such a problem if they had the foresight implement this in a way where people would be informed and/or not lose access to anything...

Will definitely be looking for an alternative since I obviously can't trust Teamviewer to implement things in a way that doesn't majorly disrupt my activities.

I even downloaded the same version on my new computer and am still getting a message. so obviously they had the ability to tell me when I turned on teamviewer that I would no longer to be able to connect on a free license but chose not to until I had to connect.

either a way to intentionally **bleep** people, or a huge oversight / bad decision making on how to inform people about this change...  I am definitely not happy.

Posted by MPPebworth
Henagon

Re: Connect to both old and new versions of teamviewer

Just ran into this same problem. It's incredibly annoying.