I update my teamviewer from 13 to Beta 14, and I see all the equipments of my network, but when try to coneect show me a error, that can not establish a conection for uknow reason.
With the version 13 have not this problem.
I need to connect to my machines on network for can provide support
Thanks for the report.
Which operating system are you using on your and the remote device?
Are both devices running with TeamViewer 14?
Thanks and best, Esther
In both sides I use Teamviewer 14, they force me to update. On one side have windows 8 and other windows 7. But I try with equal SO and is the same problem.
If connect with Teamviewer 13 on both sides not happen the problem
Thanks for the info.
Can you please re-start the TeamViewer service on both devices and try again?
I have the same problem, after update temviewer 13 to the 14 final release. I've restarted the computer, but Teamview can`t connect with server.
I have the same issue: updated v13 to v14 and can't connect anymore. The log is filled with these:
2018/11/14 09:03:37.870 6908 4068 S0 CTcpConnectionBase::HandleConnectTimeout(). Connect timed out to router7.teamviewer.com:5938 2018/11/14 09:03:37.870 6908 7140 S0! CTcpConnectionBase::HandleConnect: Connect aborted to dest-ip router7.teamviewer.com:5938 with error system:995. 2018/11/14 09:03:37.870 6908 6464 S0! KeepAliveSessionOutgoing[router7.teamviewer.com]::ConnectEndedHandler(): State is 1 2018/11/14 09:03:37.870 6908 2692 S0! CProcessCommandHandlerKeepAlive::HandleKeepAliveConnect(): Connect to KeepAliveServer failed 2018/11/14 09:03:37.870 6908 2692 S0!!!KeepAliveSessionOutgoing::ConnectFailureHandler(): KeepAliveConnect to router7.teamviewer.com failed 2018/11/14 09:03:38.885 6908 2692 S0 CKeepAliveClientClient::StartConnect(): Protocol 8 proxy -- 2018/11/14 09:03:38.885 6908 2692 S0 Activating Router carrier
Another device that's on v13 can still connect without issue.