Posted by AlexFogerty
Trigon

MSI update to Teamviewer 13 fails with Critical Error

Hi guys,

We set up an MSI to deploy the Teamviewer 13 upgrade across the network and while most have succeeded, some have not.

After the upgrade TeamViewer will no longer start, and when run from:

C:\Program Files (x86)\Teamviewer\Teamviewer.exe

We then get one of two error messages:

"Failed to update service properties." (which then opens)

or

"Critical Error

Verification of your TeamViewer version failed! TeamViewer will quit for security reasons. Please reinstall TeamViewer."

Doing a repair on the install fixes it, but it a huge hassle as it requires an end user to run, or I have to access the computer through RDP after allowing RDP and dropping the local firewall through a remote registry edit.

What can I do to fix this? I have screenshots of the error messages if that helps. I can also provide logs.

1 Accepted Solution

Accepted Solutions
Highlighted
Posted by AlexFogerty
Trigon
Solution

Re: MSI update to Teamviewer 13 fails with Critical Error

I updated the Group Policy Object to force all of the target machines to delete the current install and to install to a newer MSI version. Seems to have fixed it.

2 Replies
Posted by Les1948
Henagon

Re: MSI update to Teamviewer 13 fails with Critical Error

They never fixed it, I have been having the same problem for years.

I use a competitor's product, connect to the computer and when I click on TeamViewer to start it, it says "failed to update teamviewer service properties" then starts up and the computer can be connected to. Similar problems with ConnectWiseControl, formerly Screen connect and Splashtop.

Les


@AlexFogerty wrote:

Hi guys,

We set up an MSI to deploy the Teamviewer 13 upgrade across the network and while most have succeeded, some have not.

After the upgrade TeamViewer will no longer start, and when run from:

C:\Program Files (x86)\Teamviewer\Teamviewer.exe

We then get one of two error messages:

"Failed to update service properties." (which then opens)

or

"Critical Error

Verification of your TeamViewer version failed! TeamViewer will quit for security reasons. Please reinstall TeamViewer."

Doing a repair on the install fixes it, but it a huge hassle as it requires an end user to run, or I have to access the computer through RDP after allowing RDP and dropping the local firewall through a remote registry edit.

What can I do to fix this? I have screenshots of the error messages if that helps. I can also provide logs.


 

 

Highlighted
Posted by AlexFogerty
Trigon
Solution

Re: MSI update to Teamviewer 13 fails with Critical Error

I updated the Group Policy Object to force all of the target machines to delete the current install and to install to a newer MSI version. Seems to have fixed it.