TV13 Quit Unexpectedly on OSX

[syvh]

Running TV 13.1.1548 on OSX (10.11.6). TV13 crashes and when I click OK or Reopen, it crashes again a few seconds later.

Any guidance?

[Pontosan]

I have the same problem

[a-tec]

Same here! Can't help my customers!:mansad:

Can we downgrade?

[Pontosan]

Go back to working version 13.0.6447 [Link to 3rd part website removed - we recommend to download TeamViewer only from our website - Thanks for your understanding]

[Esther]

Hi all,

there is a new version for Mac OS available. Can you please update to v 13.1.2559 and check if this resolves the issue you have?

Thanks,

Esther

[mscheurer]

same here - reinstall did not solve the issue. How can I delete all teamviewer setting under high sierra?

[Esther]

Hi @mscheurer

Which version of TeamViewer are you running right now?

Best, Esther

[herecomethebugs]

I am alos having the exact same problem as the others here. I have also uninstalled and re-downloaded the latest version (as of 5 min before posting this message). it doesnt matter what i do i am stuck in a circle. team viewer crashes immedietly after trying to launch it on my mac.

[mscheurer]

@Estherlatest version from website. Now I am back to V 13.0.6447 which is running without problems.

After deleting the latest TV app and "Teamviewer" directory in ./Library/Application Support/ and restoring  13.0.6447 from timemachine backup it worked again.

TV should immediately provide Version 13.0.6447 for customer download!

[Pontosan]

The same problem with version 13.1.2559

[a-tec]

Me too, latest version caused the issue in the first place.

[Giovanni]

Hi all,

thank you for all your messages.

Could somebody that is experiencing this issue do the following:

- Drag and drop the TeamViewer App in the trash and then empty the trash to uninstall TeamViewer

- Please delete all the plist file of TeamViewer

You will find this file under:
Finder | Home directory | Library | Preferences. Here, delete all plist entries of TeamViewer.

Please also remove all entries starting with "com.TeamViewer" from
<home>\users\USERNAME\Libary\Preferences\

Please note that on OS X Lion and later, the library folder is hidden.

Here is a simple way to unhide the Library folder on the new Mac OSX Lion:
1) Open a terminal window
2) Type the following command : chflags nohidden /users/”username”/Library

After doing this, you should be able to find the folder under the users directory.

- Once deleted all the plist files download once again TeamViewer from here: https://download.teamviewer.com/download/TeamViewer.dmg and install it.

Please let us know if this is working fine,

Giovanni.

[a-tec]

Diden't work.

[Giovanni]

Hi @a-tec

thank you for your reply.

Could you please submit a ticket here: https://www.teamviewer.com/en/support/

We would like to check this problem and to find a solution.

Thank you very much,

take care.

Giovanni

[Pontosan]

Giovanni, your advice does not work. I must must stay on 13.0.6447.

[hennievj]

Joining the club on this, I am having repeated issues of Teamviewer quitting upon launching on my computer. I have cleaned it from the computer multiple times and downloaded all the different versions recommended in this thread and still having these issues.

[MihaiGo]

Your sollution is not working (OS 10.13.3 and TeamViewer - last version as today - March 15, 2018). Also Crash report not opening.

I reinstalled version 13.0.6447 which is working somehow (it starts in more than 40 seconds, not in few seconds like before)

[ianskelley]

Hello,

I am experiencing the same issue.

Where do I download 13.0?

Is there a fix yet?

[jbgriffith3]

I also attempted the procedure you outlined to no avail.

Is there a way to download the older version to get me running again?

[Pontosan]

Links to third party pages are not allowed here. It is TM shame to issue this buggy **bleep** w/o link to working previous version.

Try to google it (Temaviewer 13.0.6447 for Mac)

[ianskelley]

Thank you!

Googled it, found it, installed it, working!

Thanks again!

[Pontosan]

You are welcomed.

Kudo would be also welcomed :smileyhappy:

[spohrerga]

I have a Mac Pro running 10.11.6 that started crashing today after running TeamViewer reliably for several years.  It is TeamViewer 13.1.2559

I also have a MacBook Pro running 10.13 that is running TeamViewer 13.0.6447.

I did not upgrade the version on the Mac Pro - so who did?  And when everyone starts reporting crashes why not re-post the installer that works?

[spohrerga]

The manual delete and re-install did not work.

It actually crashes before it writes the preferece files.

[johndi]

I have the same problem

[dbtothateamv]

Same problem here. I've been running the same version forever on my 10.11.6 mac. It was working just last night, now it just loops in crash. Clean install doesn't help. I never updated it to the latest version, so...

[manuelgaribaldi]

Same here!!!

[spohrerga]

A few people suggested a Google search fro 13.0.6447 but all I could find were dodgy ad-ware places that I do not trust.  So I downloaded the version 12 Installer from the TeamViewer site and so at least that machine is back up.

[mikesouthern55]

Upgrade to 13.1.2559  did not work

[mikesouthern55]

Where is 13.0.6447 on Teamviewer website?

[mikesouthern55]

update to v 13.1.2559 did not work

[syvh]

I followed these instructions very carefully and it did not solve the problem. Immediately after reinstalling TV13 the same error report happened.

I installed TV12 and it works fine.

There is clearly a problem with TV13.

[blueearth]

We can confirm that we are having the same issues. Started yesterday and nothing we can do with V13 works. Going back to version 12

[blueearth]

Can also confirm V12 is fine.

[Julia]

**Moderator Note: This has been marked as a solution so that it is easy to find and is a temporary solution. We will update this when the issue has been fully resolved**

Hi all,

Thank you so much for your contribution in this thread.

We already informed our development about the problem and they are already working on a solution. The problem occurs in the current TeamViewer 13 version.

If you encounter this problem, please use the following download link to install the previous version 13 for OSX:

https://teamviewer.box.com/s/e6z05muqdvo3zj4opo1fg89td62g3xpm

I will keep you updated on this. A big thank you to all of you and especially to the people who send me more information and the TeamViewer logfiles.

[mscheurer]

Maybe it is a good idea to put it on the official website for macOS-downloads...

[hlava]

Hi I also have this problem on both of my Macs. The newest version is also crashing. Is there an older working installer available to download?

[MihaiGo]

You have a link, please see Julia's post few hours ago.

[stuartsh]

It did not work.  Still quits.

[stuartsh]

It finally worked and does not crash using this link.  thanks.

[Edgarin]

Thank you for your help, problem solved, I down the version.

[MihaiGo]

Julia - or anybody from TeamViewer staff - please let us know when you have a fix, to make some tests on our machines. Thank you.

[gspatton]

I'm also affected.  The previous version (13.0.6447) works.  By not providing links to previous versions of TV13 you are pushing users to download from unreliable sources!

[MihaiGo]

Julia (TeamViewer Staff) posted a reliable download link few hours ago. Use it.

[gspatton]

ok, I noticed the box.com URL, not the source of the post.   Thanks, Julia for working around the policy and posting a link.  Are checksums published at a teamviewer.com URL?

[MikasPT]

i can confirm the link from Julia works great no crash i can conect to others computers.

v 13.0.6447

[syvh]

This works for me, too.

(I'm the original poster of this thread.)

[emkb39]

Thank you Julia

I have a business license and was experiencing the same issue as all the other people. the first solution i tried was downgrading to 12 which allowed me to work for most remote machines except those on TV13

The 13.0.6447 version is sable for me.

Thanks

[Pulicoti]

Yosemite 10.10.5

Uninstalled and erased all the teamviewer voices, also in user/library/preferences, installed the latest version, it didn't work.

[MKM111]

We also need a link to the older version of TV QuickSupport. It has the same problem as the full version.