We're having an issue with TV13. When we luanch it we get this message: "Not Ready. Please check your connection". We downloaded TV version 9 and it's working fine. I am not sure what is the difference between the two versions. Below are more details about my setup and the troueblshooting steps that i've taken.
Solved! Go to Solution.
Only people who has windows 10 build 1803 are having the issue...people with build 1709 are not having any issues...it's a windows compatability issue rather than a network issue...we're using the latest version
Do you have Bitdefender as your antivirus? Somehow, Bitdefender is preventing TeamViewer to work properly even with the correct firewall rules.
nope...we use Check Point...and i tried to access it from a computer that doesn't have AV installed with no luck