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Posted by
Electron

Your license or your partners license is blocked

good morning, i have an issue with accessing my team viewer 9, its saying your license or your partners license is blocked, please can you take a look at this?

3 Replies
3 Replies
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Posted by Moderator Moderator
Moderator

Re: Your license or your partners license is blocked

Hi @mtyler89 ,

Thank you for your post.

In this case, I recommend to call our support team directly so they will assist you further.

You can also read this article for more information: https://community.teamviewer.com/t5/Knowledge-Base/This-device-has-been-blocked/ta-p/91345

I apologize for any inconvenience caused.

Kind regards,
Yuri

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Posted by
Electron

Re: Your license or your partners license is blocked

thanks Yuri, unfortuently i did try to call the number before i posted on here but the phone number listed on the website for australia is wrong, it goes to a different company. 

Please can you confirm what the correct number is?

Thanks

Mike

Highlighted
Posted by Moderator Moderator
Moderator

Re: Your license or your partners license is blocked

Hi @mtyler89 ,

Thank you for your reply.

I did a test call from the list: https://www.teamviewer.com/en/support/contact/ and I confirmed that the Australian phone number is correct and goes to TeamViewer.

Could you please try it again?

I apologize for any inconvenience caused.

Kind regards,
Yuri