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Posted by
Photon

unable to control version 7.0.12313

dear sir,

     I'm not able to share my screen it says no access route....

1 Reply
1 Reply
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Posted by Moderator Moderator
Moderator

Re: unable to control version 7.0.12313

Hello @Jitender

Thank you for your message.

I recommend you to restart the TeamViewer service on both sides and try again.

If the problem still occurs, I recommend you to use TeamViewer 14 on both sides of the connection.

You will find all the information you need in our Knowledge Base article here: Enjoy using the best version of TeamViewer we made so far! - How to proceed?

I hope this could help.

Cheers

Jean

French Community Moderator
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