First Step Guides


  1. Are you new to TeamViewer and Home Office and need some help? Check out our FAQ here.
  2. New to the Remote Access Plan? Find our first steps FAQ here.
  3. Are you new to blizz and online meetings or classes and need some help? Check out our FAQ here.


Posted by

unable to control version 7.0.12313

dear sir,

     I'm not able to share my screen it says no access route....

1 Reply
1 Reply
Posted by Moderator Moderator

Re: unable to control version 7.0.12313

Hello @Jitender

Thank you for your message.

I recommend you to restart the TeamViewer service on both sides and try again.

If the problem still occurs, I recommend you to use TeamViewer 14 on both sides of the connection.

You will find all the information you need in our Knowledge Base article here: Enjoy using the best version of TeamViewer we made so far! - How to proceed?

I hope this could help.



French Community Moderator
Did my reply answer your question ? Accept it as a solution to help others.
Find this helpful ? Say thanks by clicking on the Thumbs Up button.