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Posted by
Photon

My license is removed

Hello,

I used TeamViewer software few years. In this summer I received bill for pay but Team Viewer can't accept payment (problem with Wirecard). I sent PayPal. 

After this my license working, but some times I still receive new bill.

I opened ticket and support told me all is fine and problem are fixed.

Знімок екрана 2020-09-16 о 10.02.32.png

Yesterday when I try open my server I receive message about blocked licence and I called to local support and told about my problem. Support say we fix your problem.

Today I open Team Viewer and my bussines license successfully removed. 

Why you removed my license when I payed?
When you return my money?

 

1 Reply
1 Reply
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Posted by Moderator Moderator
Moderator

Re: My license is removed

Hello @andrew_tm,

Thank you for your message and welcome to the TeamViewer Community! 🙌

Please explain this situation on the ticket you already have opened with our support.

Our team will be happy to fix this problem for you.

Best regards

Jean

French Community Moderator

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