Thank you for your message and welcome to the TeamViewer Community! 🙌
Please explain this situation on the ticket you already have opened with our support.
Our team will be happy to fix this problem for you.
French Community Moderator
If my reply answered your question, help out other users and click the Accept as a Solutionbutton below. ✅ You can also say thanks by clicking on the Thumbs Up button! Thanks for being an active member of our Community!