Overdue Invoice Paid, but still no access

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KOSITSERVICES
KOSITSERVICES Posts: 2
edited January 2022 in General questions

Hi, I have aid Overdue Invoice, but TeamViewer still getting the messaga on top:
Connection is blocked due to Overdue Invoice.

Have not received any activation emails.

Please assist.

Reagrds,
Kos

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  • KOSITSERVICES
    KOSITSERVICES Posts: 2
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    thank you - all works now.

  • AscotRacecourse
    AscotRacecourse Posts: 1 ✭
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    Hello, 

    I have the same issue too, We have made payment but are not able to access and a message pops. 

    I cant get hold of anyone and we need to urgently use the software!

     

     

  • mikeops
    mikeops Posts: 1 ✭
    edited January 2022
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    Hi TeamViewer,

    We have the same issue at Superfos Randers (customer account [removed per Community Guidelines]). The invoice was paid Monday and we still have the banner.

    I asked my account manager and he asked me to contact you here to speed up the process. I wonder why he did not do it for me instead of me having to go through the steps of creating a support account etc. But here I am :).

    While you please remove the restriction asap?

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